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BALDRIGE PERFORMANCE EXCELLENCE PROGRAM. www.nist.gov/baldrige. Becoming a Baldrige Examiner. Evaluating Process Items. Download the Criteria. Basic Evaluation Process. Ground yourself in the Criteria item. Select the relevant key factors for the item.

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BALDRIGE PERFORMANCE EXCELLENCE PROGRAM

www.nist.gov/baldrige

Becoming a Baldrige Examiner

Evaluating Process Items

Download the Criteria

basic evaluation process
Basic Evaluation Process

Ground yourself in the Criteria item.

Select the relevant key factors for the item.

Read the relevant section of the application.

Draft around 6 strengths and opportunities for improvement (OFIs).

Draft feedback-ready comments (two for IR).

Determine the scoring range and the score for the item.

Consensus Review (CR)

Independent Review (IR)

Site Visit

(if requested)

For step-by-step details on using the 6-step evaluation process during Independent Review,

click here!

how do i evaluate process items
How do I evaluate process items?

Ground yourself in the Criteria item.

Select the relevant key factors for the Item.

Read the relevant section of the application.

Draft around 6 strengths and opportunities for improvement (OFIs).

Draft feedback-ready comments (two for IR).

Determine the scoring range and the score for the item.

Consensus Review (CR)

Independent Review (IR)

Site Visit

(if requested)

Independent Review

how do i evaluate process items1
How do I evaluate process items?

Process Evaluation Factors

Approach

Deployment

Learning

Integration

ADLI

alignment

Maturity

Alignment

Consistency of plans, processes, information, resource decisions, actions, results, and analyses supporting key organization-wide goals

additional vocabulary
Additional Vocabulary

Process

Key

Examples include key processes, key challenges, key plans—those that are most important to the organization’s success.

where do i document my findings
Where do I document my findings?

BOSS Independent Review Worksheet

To download a complete sample of a worksheet, click here!

scoring system and guidelines
Scoring System and Guidelines
  • Note the maximum point values for each category and item.

Note that the percentage ranges of the point value are based on ADLI and Criteria requirements (basic, overall, multiple).

Select a scoring range that is “most descriptive” of achievement level.

Within the range, assign the appropriate score.

scoring guidelines
Scoring Guidelines
  • Process items are evaluated using four factors: A-D-L-I

BASIC requirements

Assessed to make determinations regarding the effectiveness and maturity of the processes

OVERALL requirements

Scoring ranges reflect gradations of maturity for an applicant's processes

MULTIPLE requirements

next steps
Next Steps

For additional online training, visit the Examiner Resource Center.

next steps1
Next Steps

Evaluating Results Items

For additional online training, visit the Examiner Resource Center.

Appointment letter or training dates questions?

examinerlogistics@nist.gov

1-877-237-9064 (option 1)

Training materials questions?

examtrng@nist.gov

1-877-237-9064 (option 2)

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