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Consulting Services

Consulting Services. Inspiration to Create EmEx. The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care. Business Excellence. Commitment to performance improvement Key areas of focus Empower staff

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Consulting Services

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  1. ConsultingServices

  2. Inspiration to Create EmEx • The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care

  3. Business Excellence • Commitment to performance improvement • Key areas of focus • Empower staff • Improve processes • Incorporate best practices • Exceed expectations for patients and internal customers

  4. The Seven Pillars of Emergency Care“Balanced Scorecard” • Safety … quality, outcomes, commitment • Satisfaction … reputation for excellence • Solvency … lean processes, coding, UM • Space … facility/equipment function • Staff … staffing, credentials, retention • Support … administration/medical staff • Systems … processes, care paths, technology

  5. EmEx’s Universal ROI • Improved Patient Care and Safety • Maximize care quality • Decrease malpractice claims • Increased Efficiency • Maximize revenue • Minimize turnaround times • Decrease costs • Enhanced Reputation and Goodwill • patients more satisfied • staff more professionally satisfied • medical staff more likely to refer cases

  6. Emergency Excellence EmEx-Consult Rapid Improvement Plan

  7. EmEx-ConsultRapid Improvement Plan • EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

  8. EmEx-ConsultRapid Improvement Plan Philosophy • Identify high-value ED improvement opportunities • Relay solutions that satisfy key stakeholders • nurses, physicians, administrators, medical staff • Improve efficiency and reduce waste, especially regarding ED throughput • Identify best practices for implementation

  9. EmEx-ConsultRapid Improvement Plan Consulting Team • Emergency physician with ED operations expertise • Emergency nurse or second emergency physician • 30 total on-site hours over 2 days

  10. EmEx-ConsultRapid Improvement Plan Benefits • Improve ED performance • Identify practice gaps • Prioritize solutions • Implement best practices • Optimize ED throughput • Enhance relationships between ED stakeholders

  11. EmEx-ConsultRapid Improvement Plan Differences from Other Consultants • EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review • An emergency physician with ED operations expertise is always on the consulting team • We are independently owned (other consultants may have recommendation biases related to their parent company)

  12. EXAMPLE REPORT

  13. EXAMPLE REPORT

  14. Emergency Excellence EmEx-Transform Emergency Department Transformation

  15. EmEx-TransformEmergency Department Transformation Methodology • Hands-on, 6 month consulting engagement • Collaborative approach • Involve staff from all involved departments • Flatten decision making processes • Improve efficiency (particularly ED throughput) • Reduce waste • Implement best practices • Transform your ED into a top performer

  16. EmEx-TransformEmergency Department Transformation Consulting Team • Emergency physicians and emergency nurse practitioners with ED operations expertise • 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement • On-site team is fully engaged in all aspects of the performance improvement process • Our team can work clinical shifts in your ED during the engagement, if desired (depending on availability)

  17. EmEx-TransformEmergency Department Transformation Benefits • Improve ED performance • Optimize ED throughput • Minimize LWBS rates • Implement best practices • Maximize staff satisfaction • Improve patient satisfaction • Enhance relationships between ED stakeholders

  18. EmEx-TransformEmergency Department Transformation Differences from Other Consultants • EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review • Our consultants are practicing emergency physicians and nurses with ED operations experience • We are independently owned (other consultants may have recommendation biases related to their parent company)

  19. Emergency Excellence EmEx-Optimize Performance Monitoring and Improvement

  20. EmEx-OptimizePerformance Monitoring and Improvement • EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

  21. EmEx-OptimizePerformance Monitoring and Improvement Consulting Team • Fine-tune processes and maintain successes • Monthly on-site visits throughout engagement • Our team is fully engaged in all aspects of the performance improvement process and fully available to you • Assist in setting and achieving goals • Mentor your emergency department team

  22. Emergency Excellence EmEx-Compare, EmEx-Award Benchmarking and Recognition Services See separate slide presentation

  23. Emergency Excellence EmEx-Contact Patient Callbacks / Discharge Phone Calls See separate slide presentation

  24. Emergency Excellence EmEx-Dashboard Interactive Performance Dashboard See separate slide presentation

  25. Emergency Excellence Improving Performance Recognizing Excellence info@emergencyexcellence.com www.emergencyexcellence.com 1-877-700-EMEX

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