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Can Payment by Results drive improved practice? Serco Perspective. Bringing service to life. Presented by: Annamarie Hassall Date: 15 March 2012. Our experience of outcome commissioning and payment. Public Sector: Street management Doncaster prison Reducing re- offending

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Can Payment by Results drive improved practice?

Serco Perspective

Bringing service to life

Presented by: Annamarie Hassall

Date: 15 March 2012

our experience of outcome commissioning and payment
Our experience of outcome commissioning and payment

Public Sector:

  • Street management
  • Doncaster prison
  • Reducing re- offending
  • DWP- Work programme- flexible new deal
  • Health - Long term condition management

Specifically in children’s services:

  • Walsall
  • Bradford
  • DfE commissioned work

......and working with the development of PbR for Sure Start Children’s Centres

to truly drive improvement
To truly drive improvement
  • Incentivise achievement , opportunity to add to the required outcomes e.g. Walsall
  • Transfers responsibility for outcome goals- freedom to innovate e.g. short breaks
  • Focus on ‘what’ rather than ‘how’ – definition of the outcomes, enough lead in time to co produce e.g. children’s centres
  • Good relationship with the commissioner is crucial, credibility and capability
challenges
Challenges
  • Attribution
  • The role of the integrator
  • Timescales for outcome measures may drive output measures ‘likely to lead to outcomes’
  • Reputational risk is far more ‘costly’ than the loss of payment