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1-1. Chapter 1. Foundations and Principles. PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson. Learning Outcomes. 1.1 Describe the job responsibilities of a medical assistant.

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1-1

Chapter 1

Foundations and Principles

PowerPoint® presentation to accompany:

Medical Assisting

Third Edition

Booth, Whicker, Wyman, Pugh, Thompson

learning outcomes
Learning Outcomes

1.1 Describe the job responsibilities of a medical assistant.

1.2 Discuss the professional training of a medical assistant.

1.3 Identify the personal characteristics a medical assistant needs.

1.4 Define multiskilled health professional.

learning outcomes cont
Learning Outcomes (cont.)

1.5 Explain the importance of continuing education for a medical assistant.

1.6 Describe the process and benefits of certification and registration.

1.7 List the benefits of becoming a member of aprofessional association.

introduction
Fast-growing occupation

Generalist

Someone trained in all departments of the facility

Medical assistant

Graduate of accredited institution

Multitasking skills

Introduction

A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

growth of the ma profession
Growth of the MA Profession
  • According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002.
    • 60% in physicians’ offices
    • 14 % in hospitals
    • 10% in nursing homes and offices of other health-care practitioners
    • Remainder in outpatient care centers, laboratories, and other health-care-related services
knowledge base needed
Knowledge Base Needed
  • Administrative and clinical skills
  • Patient insurance product knowledge
  • Compliance (OSHA, CLIA and HIPAA)
knowledge base needed cont
Knowledge Base Needed (cont.)
  • Providing exceptional customer service
  • Practice management
  • Current patient treatments and education
american association of medical assistants aama
American Association of Medical Assistants (AAMA)

National Organization

Purpose: To raise the standard of medical assisting to a more professional level

AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500

http://www.aama-ntl.org/

slide9
Publications

Accreditation

Certification

Recertification

Continuing education

Legislative monitoring

Member discounts

Group insurance

Annual national convention

Networking opportunities

AAMA

Serves the needs of medical assistants by providing:

aama code of ethics
AAMA Code of Ethics
  • The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.
  • Members of AAMA are dedicated to the conscientious pursuit of their profession.
apply your knowledge
Apply Your Knowledge

List four ways the AAMA serves the needs of the medical assistant.

ANSWER: The AAMA serves the needs of the medical assistant by providing the following services:

Publications Accreditation

Certification Recertification

Continuing Education Legislative Monitoring

Member Discounts Group Insurance

Annual National Convention Networking Opportunities

Good Job

importance of credentialing
Importance of Credentialing
  • Malpractice
    • Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care
  • Managed Care Organizations (MCO)
    • Place great importance in credentials for employees.
certified medical assistant
CMA credential is awarded by the Certifying Board of the AAMA

Certification examination evaluates mastery of medical assisting competencies

Recertify every 5 years

Continuing education

Certified Medical Assistant
registered medical assistant
Registered Medical Assistant
  • Credential is given by American Medical Technologists (AMT)
  • Certification exam
  • Educational and experiential requirements
    • High school graduate or acceptable equivalent
    • Graduate from accredited program
    • Pass the AMT exam
rma cma examinations
RMA/CMA Examinations
  • General medical knowledge
    • Terminology
    • Anatomy and physiology
    • Behavioral science
    • Medical law
    • Ethics

hematology

GERD

CBC

intradermal

hypertension

medical assistant associations
Medical Assistant Associations
  • Set standards for quality and performance in the profession
  • Define tasks and functions for an occupation
  • Provide opportunities for member networking
  • Further the profession and assist members to achieve career goals
member benefits
AAMA (CMA)

Professional publications

Educational opportunities

Group insurance

Legal information

Networking

Legislative monitoring

AMT (RMA)

Professional publications

AMT Institute for Education

Educational opportunities

Group insurance

Legal representation

Networking

Student membership

Member Benefits
rma cma examinations18
Administrative knowledge

Medical record management

Collections

Insurance processing

HIPAA

Clinical knowledge

Exam room techniques

Medication preparation and administration

Pharmacology

Specimen collections

RMA/CMA Examinations
apply your knowledge19
Apply Your Knowledge

What are two reasons why credentialingis important?

ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.

BRAVO!

apply your knowledge20
Apply Your Knowledge

List three things professional medical assistant associations do or provide.

Correct

  • ANSWER: Medical Assistant Associations
  • set standards for quality and performance for the profession
  • define tasks and functions for an occupation
  • provide opportunities for member networking
  • assist members to achieve career goals
accreditation
Accreditation
  • The process by which programs are officially authorized
  • Two recognized entities for accrediting MA programs
    • CAAHEP
    • ABHES
  • Accreditation ensures that the program meets nationally accepted standards
accredited programs
Accredited Programs
  • Greater career options
    • Completion of a program that meets national standards
    • Provides recognition of your education by professional peers
    • Makes you eligible for registration
externships
Obtain practical work experience

Duties will be planned to meet your program’s requirements

Offers you the opportunity to acquire a good reference

Externships
national healthcare association
National Healthcare Association
  • Certification exams for other health-care occupations, such as phlebotomy and ECG technician
  • Continuing education
  • Program development
  • Education, career advancement, and networking services for members
  • Registry of certified professionals
volunteering
Volunteering
  • Experience in a variety of settings
    • Practical experience
    • Help you make career decisions
    • Include on résumé
multiskill training
Multiskill Training
  • Reduces health care costs
    • Personnel are cross-trained for more than one position
  • Expands your career opportunities
    • Office manager
    • Certified Office Laboratory Technician
    • Medical lab technician
    • ECG technician
    • Medical biller
    • Hospital admission coordinator
apply your knowledge27
What is the purpose of accreditation for medical assistant programs?

List two advantages of multiskill training.

Apply Your Knowledge

ANSWER: Accreditation ensures that the program meets nationally accepted standards.

ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities.

Great!

daily duties of mas entry level
Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant

Administrative

Greeting patients

Handling correspondence

Scheduling appointments

Answering telephone

Creating and maintaining patient medical records

Daily Duties of MAs – Entry Level
daily duties of mas entry level29
Laboratory

Performing tests such as a urine pregnancy test on the premises

Collecting, preparing, and transmitting laboratory specimens

Teaching patients to collect specimens

Clinical

Assisting the doctor during examination

Asepsis and infection control

Giving medications

Performing ECGs

Explaining treatments to patients

Daily Duties of MAs: Entry Level
other duties
Other Duties
  • Advanced
    • Clinical
      • Initiating an IV and administering medication
      • Reporting test results
      • Acting as a patient advocate
    • Laboratory
      • Performing as an OSHA compliance officer
      • Performing more complex testing
  • Specialization
personal qualifications
Critical thinking skills

Attention to detail

Empathy

Willingness to learn

Flexibility

Self-motivation

Professionalism

Personal Qualifications
appearance
Uniform clean and pressed

Shoes comfortable, clean, and white

Hairstyle clean and pulled back

Nails short, pale color

Avoid acrylic nails

Minimum of jewelry

Appearance
attitude
Attitude
  • Positive and caring
  • Respond to criticism as a learning experience
  • Take direction from authority without question
  • Function as a vital member of a medical team
change your attitude
Change Your Attitude
  • If you can answer “yes” to any of these questions
    • Do I have repeated conflicts with people?
    • Have I had a conflict at work that has resulted in termination?
    • Do I have conflicts with authority figures?
    • Do people make comments about my attitude?
integrity and honesty
Integrity and Honesty
  • Everything you do and every task you complete should be performed with a goal of excellence.
  • Integrity and honesty are key in providing superior customer service to your patients.
  • Your office staff and physician must be able to trust you and the decisions you make.
other attributes
Other Attributes
  • Diplomacy
  • Proper judgment
  • Communication skills
  • Remaining calm in a crisis
  • Ethical behavior
working as a team member
Working As a Team Member
  • Team dynamics
    • Assist each other with required duties
    • Avoid interpersonal conflict with team members
    • Perform extra responsibilities without questioning or complaining
    • Be considerate of other team members’ duties and responsibilities
aama role delineation study
AAMA Role Delineation Study
  • Areas of competence for entry-level medical assistants
    • Includes Delineation Chart found in Appendix 1
    • Provides the basis for medical assisting education and evaluation
  • Three areas
    • Administrative
    • Clinical
    • General
scope of practice
Scope of Practice
  • Regulated by
    • Profession’s scope of practice (AAMA)
    • Your training
    • State of practice
    • The policies of the organization or facility where you practice
apply your knowledge40
Apply Your Knowledge

List any four personal qualifications you should have to be an effective medical assistant.

  • ANSWER: List any four of these personal qualifications that medical assistants should display:
    • Critical thinking skills Attention to detail
    • Empathy Willingness to learn
    • Flexibility Self motivation
    • Professionalism

Good Answer!

apply your knowledge41
Apply Your Knowledge
  • When should you take action to change your attitude?
  • ANSWER: When you can answer “yes” to any of the following questions:
    • Do I have repeated conflicts with people?
    • Have I had a conflict at work that has resulted in termination?
    • Do I have conflicts with authority figures?
    • Do people make comments about my attitude?

Correct!

in summary
In Summary

Medical Assistant

Training on-the-job versus training programs

Skills and duties according to

AAMA Role Delineation Chart

Stay abreast of changes in technology, procedures, and regulations

end of chapter
End of Chapter

End of Chapter 1

Participating in any aspect of healing is an awe-inspiring experience.

— Carol Jackson, The Healer’s Art

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