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Strategic Mapping for Operational and Competitive Value

Explore how the type of business shapes IT strategy. Learn how to align IT operations for maximum value. Case studies from U.S. Postal, Chrysler, Norris Cancer Center, and Federal Express showcase different strategic maps for diverse industries. Find the optimal balance for your IT systems to drive competitive advantage and operational efficiency in specialized administrative, customer, manufacturing, data, communications, and R&D systems. Discover how to prioritize IT investments based on strategic value for sustainable growth.

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Strategic Mapping for Operational and Competitive Value

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  1. MI MI MI MI PT PT EI T EI EI T T PT PT EI T THE TYPE OF BUSINESS DICTATES THE IT STRATEGY Operational Value Operational Value Competitive Value Competitive Value U.S. Postal Chrysler Operational Value Operational Value Competitive Value Competitive Value Norris Cancer Center Federal Express

  2. THE STRATEGIC MAP…IT’S DIFFERENT FOR EACH COMPANY Highest Strategic/Operational Value Operational Value Specialized Administrative Systems Customer Systems Manufacturing Systems Data Administrative Systems Communications and Multi-Media Data R&D Systems Lowest Value Strategic Value

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