Lodging Management

1. Lodging Management Year 1A Electronic Flashcards

2. A file that holds information needed for serving a client’s basic business needs. The File is started at the time of initial contact with a prospective client

3. Account File

4. A network for communication reservations in which each participating property is represented in a computer system data base and is required to provide availability data to the central reservations center on a timely basis

5. Central Reservation System

6. When people in authority must accept responsibility for their decisions and be able to justify their actions to those above them in the chain of command.

7. Accountability

8. Properties that are affiliated with others.

9. Chain Property

10. A management strategy in which capacity can, to a limited extent, be varied to suit the level of demand

11. Chased-demanded strategy

12. Responsible for a hotel’s physical operation and maintenance

13. Chief engineer

14. Something that could cause harm over a long period

15. Chronic Hazard

16. A report, typically prepared by the night auditor, that summarizes the hotel’s financial activities during a 24-hour period and provides insight into revenues, receivables, operating statistics, and cash transactions related to the front office

17. Daily Operations Report

18. The collection of all non-guest accounts, including house accounts and unsettled departed guest accounts

19. City Ledger

20. Constructed for each revenue center and used to track all transactions posted to other folios

21. Control Folio

22. An upgrading/upselling method used when a guest has already made a reservation or has requested a low-priced room. During the registration process, the agent can suggest extra amenities or a higher priced rooms.

23. Bottom-up method

24. A type of reservation guarantee in which the corporation signs a contractual agreement with the hotel to accept financial responsibility for any no-show travelers it sponsors

25. Corporate guaranteed reservation

26. A type of guarantee supported by credit card companies

27. Credit Card Guaranteed Reservation

28. Compare a guest’s current folio balance with a credit limit(also called house limit) that is predetermined by management officials.

29. Credit monitoring routine

30. Turning away a guest who has a reservation because of a lack of rooms

31. Walking

32. The ratio of actual rooms revenue to potential rooms revenue

33. Yield Statistic

34. How often should equipment wires and connections be checked?

35. Periodically

36. The structure of authority where each higher level carries more responsibility and greater authority than the levels below them

37. Chain of command

38. Individuals or families moving to an area and required lodging until permanent housing can be found

39. Long-term stay/relocation guest

40. Delegate who stay in hotels where a negotiated package price covers rooms, meals, and function

41. Convention and association groups

42. Business travelers whose rooms are booked or blocked by their company or a travel agency; they usually stay for two to four days

43. Corporate Groups

44. An approach to setting prices whereby the hotel determines its actual cost, then adds on a reasonable percentage to arrive at the final retail price.

45. Cost-plus pricing

46. Job task that is fundamental to a position

47. Essential functions

48. Sheryl has just sold a block of 12 rooms that will be held each night for passengers who get bumped from flights. What guest segment has Sheryl sold to?

49. Airline-related guests

50. The number of room nights the specific property would sell if demand were distributed based on the number of rooms in each property in the local marketplace