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Marsh & McLennan is a leading global organization with various sectors like consulting and investment management, providing revenue and services. Through MMC Global Development, facilitating open communication and sharing of expertise is achieved through a network of colleagues worldwide. Success stories like the collaboration with International Paper highlight the benefits of this model. Recommendations include a 2-tier approach focusing on quality control, assurance, and balance scorecard for enhanced business operations.
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Marsh and McLennan Connie Chi Darren Skott December 15, 2003
MMC MMC Global Development Marsh Mercer Putnam Risk and Insurance Services $5.9B revenue 38,000 employees 410 offices Consulting $2.4B revenue 15,500 employees 150 offices Investment Management $2.2B revenue 5,400 employees 100 mutual funds 750 institutional clients Source: MMC.com
MMC Global Development • Purpose – open communication and asset and expertise assistance from various groups within the overall MMC organization • Methods of Coordination - network of colleagues around the world who are equipped to provide answers to questions relating to cross-company business opportunities • Examples of Success – International Paper • Relationship between IP and Marsh, Mercer and Putnam • Sharing of Ideas IP MMC and MMC IP
Recommendation – 2 Tier Model • Quality Control/Quality Assurance • Balance Scorecard