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Personal Competence. Social Competence. Self-Awareness. Empathy. Self-Regulation. Social Skills. Motivation. The Emotional Competence Framework. Personal Competence. Social Competence. Personal Competence. Social Competence. Determines how we handle relationships. Determines how we

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personal competence
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence3
Personal Competence

Social Competence

personal competence4
Personal Competence

Social Competence

Determines how we

handle relationships

Determines how we

manage ourselves

personal competence5
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence6

Social Competence

Personal Competence

Self-Awareness

Self-Regulation

Motivation

personal competence7

Social Competence

Personal Competence

Knowing one’s internal states,

preferences, resources & intuitions

Self-Awareness

Managing one’s internal states,

impulses & resources

Self-Regulation

Emotional tendencies that guide

or facilitate reaching goals

Motivation

personal competence8
Personal Competence

Emotional Awareness

Accurate Self-Assessment

Self-Confidence

Self-Awareness

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Self-Regulation

Achievement Drive

Commitment

Initiative

Optimism

Motivation

personal competence9
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence10

Social Competence

Personal Competence

Knowing one’s internal states,

preferences, resources & intuitions

Self-Awareness

personal competence11
Personal Competence

Emotional Awareness

Accurate Self-Assessment

Self-Confidence

Self-Awareness

Recognizing one’s emotions & their effects

personal competence12
Personal Competence

Emotional Awareness

Accurate Self-Assessment

Self-Confidence

Self-Awareness

Knowing one’s strengths & limits

personal competence13
Personal Competence

Emotional Awareness

Accurate Self-Assessment

Self-Confidence

Self-Awareness

A strong sense of one’s self-worth & capabilities

slide14

Self-Awareness

Knowing one’s internal states,

preferences, resources & intuitions

  • Emotional Awareness:
  • Recognizing one’s emotions & their effects
  • Know which emotions you feel & why
  • Realize links between feelings & what you think, do & say
  • Recognize how your feelings affect your performance
  • Have a guiding awareness of your values & goals
  • Accurate Self-Assessment:
  • Knowing one’s inner resources, abilities & limits
  • Aware of your strengths & weaknesses
  • Reflective, learning from experience
  • Open to candid feedback, new perspectives, continuous learning, & self-development
  • Able to show a sense of humor & perspective

about themselves

  • Self-Confidence:
  • a strong sense of one’s self-worth & capabilities
  • Present yourself with self assurance; have “presence”
  • Voice views that are unpopular & go out on a limb for what is right
  • Are decisive, able to make sound decisions despite uncertainties & pressure
personal competence15
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence16

Social Competence

Personal Competence

Managing one’s internal states,

impulses & resources

Self-Regulation

personal competence17

Keeping disruptive

emotions & impulses

in check

Personal Competence

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Self-Regulation

personal competence18

Maintaining

standards

of honesty & integrity

Personal Competence

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Self-Regulation

personal competence19
Personal Competence

Taking responsibility

for personal

performance

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Self-Regulation

personal competence20
Personal Competence

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Flexibility in

handling

change

Self-Regulation

personal competence21
Personal Competence

Self-Control

Trustworthiness

Conscientiousness

Adaptability

Innovation

Being comfortable

with novel ideas,

approaches & new

information

Self-Regulation

slide22

Self-

Regulation

Managing one’s internal states,

impulses & resources

  • Self-Control:
  • Managing disruptive emotions & impulses effectively
  • Managing impulsive feelings & distressing emotions well
  • Stay composed, positive & unflappable even in trying moments
  • Think clearly & stay focused under pressure
  • Trustworthiness:
  • Displaying honesty & integrity
  • Act ethically & are above reproach
  • Build trust through their reliability & authenticity
  • Admit their own mistakes & confront unethical actions in others
  • Take touch, principled stands even if they are unpopular
  • Conscientiousness:
  • Maintaining integrity & taking responsibility for personal performance
  • Meet commitments & keep promises
  • Hold themselves accountable for meeting their objectives
  • Are organized & careful in their work
slide23

Self-

Regulation

Managing one’s internal states,

impulses & resources

  • Adaptability:
  • Flexibility in handling change & challenges
  • Smoothly handle multiple demands, shifting priorities & rapid change
  • Adapt their responses & tactics to fit fluid circumstances
  • Are flexible in how they see events
  • Innovation:
  • Being open to novel ideas, approaches & new information
  • See out fresh ideas from a wide variety of sources
  • Entertain original solutions to problems
  • Generate new ideas
  • Take fresh perspectives & risks in their thinking
personal competence24
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence25

Social Competence

Personal Competence

Emotional tendencies that guide

or facilitate reaching goals

Motivation

personal competence26
Personal Competence

Striving to improve or meet

a standard of excellence

Achievement Drive

Commitment

Initiative

Optimism

Motivation

personal competence27
Personal Competence

Aligning with the goals of

the group or organization

Achievement Drive

Commitment

Initiative

Optimism

Motivation

personal competence28
Personal Competence

Readiness to act on

opportunities

Achievement Drive

Commitment

Initiative

Optimism

Motivation

personal competence29
Personal Competence

Persistence in pursuing goals

despite obstacles & setbacks

Achievement Drive

Commitment

Initiative

Optimism

Motivation

slide30

Motivation

Emotional tendencies that guide or

facilitate reaching goals

  • Achievement Drive:
  • Striving to improve or meet a standard of excellence
  • Results-oriented with a high drive to meet objectives & standards
  • Set challenging goals & take calculated risks
  • Pursue information to reduce uncertainty & find ways to do better
  • Learn how to improve their performance
  • Commitment:
  • Aligning with the goals of a group or organization
  • Readily make sacrifices to meet a larger organizational goal
  • Find a sense of purpose in the larger mission
  • Use the group’s core values in making decisions & clarifying choices
  • Actively seek out opportunities to fulfill the group’s mission
slide31

Motivation

Emotional tendencies that guide or

facilitate reaching goals

  • Initiative:
  • Mobilized to seize opportunities
  • Ready to seize opportunities
  • Pursue goals beyond what’s required or expected of them
  • Cut through red tape & bend the rules when necessary to get the job done
  • Mobilize others through unusual, enterprising efforts
  • Optimism:
  • Takes setbacks & obstacles in stride
  • Persist in seeking goals despite obstacles & setbacks
  • Operate from hope of success rather than fear of failure
  • See setbacks as due to manageable circumstance rather than a personal flaw
personal competence32
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence34

Social Competence

Personal Competence

Awareness of others’ feelings,

needs, & concerns

Empathy

Adeptness at inducing

desirable responses

in others

Social Skills

slide35

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

personal competence36
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence37

Social Competence

Personal Competence

Awareness of others’ feelings,

needs, & concerns

Empathy

slide38

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Sensing others’ feelings & perspectives &

taking an active interest in their concerns

slide39

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Sensing others’ development needs &

bolstering their abilities

slide40

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Anticipating, recognizing & meeting

customers’ needs

slide41

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Cultivating opportunities through

different kinds of people

slide42

Social Competence

Understanding Others

Developing Others

Service Orientation

Leveraging Diversity

Political Awareness

Empathy

Reading a group’s emotional currents &

power relationships

slide43

Empathy

Awareness of others’ feelings, needs

& concerns

  • Understanding Others:
  • Sensing others’ feelings & perspectives & taking an active interest in their concerns
  • Attentive to emotional cues & listen well
  • Show sensitivity & understand others’ perspectives
  • Help out based on understanding other people’s needs & feelings
  • Developing Others:
  • Sensing others’ development needs & bolstering their abilities
  • Acknowledge & reward people’s strengths & accomplishments
  • Offer useful feedback & identify people’s needs for further growth
  • Mentor, give timely coaching, & offer assignments that challenge & foster a person’s skills
  • Service Orientation:
  • Anticipating, recognizing & meeting customers’ needs
  • Understand customers’ needs & match them to services or products
  • Seek ways to increase customers’ satisfaction & loyalty
  • Gladly offer appropriate assistance
  • Grasp a customer’s perspective, acting as a trusted advisor
slide44

Empathy

Awareness of others’ feelings, needs

& concerns

  • Leveraging Diversity:
  • Cultivating opportunities through diverse people
  • Respect & relate well to people from varied backgrounds
  • Understand diverse world views & are sensitive to group differences
  • See diversity as opportunity, creating an environment where diverse people can thrive
  • Challenge bias & intolerance
  • Political Awareness:
  • Reading the political & social currents in an organization
  • Accurately read key power relationships
  • Detect crucial social networks
  • Understand the forces that shape views & actions of clients, customers or competitors
  • Accurately read organizational & external realities
personal competence45
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation

personal competence46

Social Competence

Personal Competence

Adeptness at inducing

desirable responses

in others

Social Skills

slide47

Social Competence

Wielding effective tactics for persuasion

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide48

Social Competence

Listening openly & sending convincing

messages

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide49

Social Competence

Negotiating & resolving disagreement

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide50

Social Competence

Inspiring & guiding individuals & groups

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide51

Social Competence

Initiating or managing change

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide52

Social Competence

Nurturing instrumental relationships

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide53

Social Competence

Working with others toward

shared goals

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide54

Social Competence

Creating group synergy in

pursuing collective goals

Influence

Communication

Conflict Management

Leadership

Change Catalyst

Building bonds

Collaboration & Cooperation

Team Capabilities

Social Skills

slide55

Social Skills

Adeptness at inducing desirable

responses in others

  • Influence:
  • Wielding effective tactics of persuasion
  • Skilled at winning people over
  • Fine-tune presentations to appeal to the listener
  • Use complex strategies like indirect influence to build consensus & support
  • Orchestrate dramatic events to effectively make a point
  • Communication:
  • Sending clear & convincing messages
  • Effective in give-and-take, registering emotional cues in attuning their message
  • Deal with difficult issues straightforwardly
  • Listen well, seek mutual understanding & welcome sharing of information fully
  • Foster open communication & stay reception to bad news as well as good
slide56

Social Skills

Adeptness at inducing desirable

responses in others

  • Conflict Management:
  • Negotiating & resolving disagreements
  • Handle difficult people & tense situations with diplomacy & tact
  • Spot potential conflict, bring disagreements into the open, & help de-escalate
  • Encourage debate & open discussion
  • Orchestrate win-win solutions
  • Leadership:
  • Inspiring & guiding
  • Articulate & arouse enthusiasm for a shared vision & mission
  • Step forward to lead as needed, regardless of position
  • Guide the performance of others while holding them accountable
  • Lead by example
  • Change Catalyst:
  • Initiating, promoting or managing change
  • Recognize the need for change & remove barriers
  • Challenge the status quo to acknowledge the need for change
  • Champion the change & enlist others in its pursuit
  • Model the change expected of others
slide57

Social Coordination

Adeptness at inducing desirable

responses in others

  • Building Bonds:
  • Nurturing instrumental relationships
  • Cultivate & maintain extensive informal networks
  • Seek out relationships that are mutually beneficial
  • Build rapport & keep others in the loop
  • Make & maintain personal friendships among work associates
  • Collaboration & Cooperation:
  • Working with others toward shared goals
  • Balance a focus on task with attention to relationships
  • Collaborate, sharing plans, information & resources
  • Promote a friendly, cooperative climate
  • Spot & nurture opportunities for collaboration
  • Team Capabilities:
  • Creating synergy in working toward group goals
  • Model team qualities like respect, helpfulness & cooperation
  • Draw all members into active & enthusiastic participation
  • Build team identify, esprit de corps & commitment
  • Protect the group & its reputation; share credit
personal competence58
Personal Competence

Social Competence

Self-Awareness

Empathy

Self-Regulation

Social Skills

Motivation