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Titulo de la presentacion. DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010. From Immigrants and Refugees to the Continuum of Services

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  1. Titulo de la presentacion

  2. DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010

  3. From Immigrants and Refugees to the Continuum of Services Plotting the Services: Welcoming, Inclusive and Engaged OVERVIEW

  4. A Scheme for Meeting the needs of Newcomers Governance Policy Services: Collections, Information, Technology, Programs, Facilities, Community Human Resources From Immigrants and Refugees to the Continuum of Services

  5. IFLA Manifesto - definitions, principles, mission, management, core actions, staffing, funding, implementation IFLA - Collaboration and Cooperation: programming, electronic resources, joint use of facilities, guides (e.g., benefits/risks, risk management) Governance

  6. Paul Hamlyn Foundation & U.K. Libraries: The context - demographic and legislative changes Framework for the Future and Fulfilling Potential (e.g., Museums, Libraries and Archives Council and The Reading Agency Planning: projects, audience development, community profiling, consultation Evaluation: social impact Partnerships Governance

  7. New Jersey Libraries Leadership (Walk the Talk) Strategic planning Vision Education/Training Advocacy Assessment Systemic Change Governance

  8. Virginia Tech - budgeting, strategic planning Libraries/Archives Canada Collections guidelines and template Technology - internet, translation, Best practice studies - Canada, U.S. other countries Governance

  9. Paul Hamlyn Foundation/U.K. Libraries: refugees/immigrants - social justice, community cohesion, tackling social exclusion, community engagement/partnerships, e.g., Leicester Project Plan and local strategies Queensland/NSW - consultation guide Cowles Library - diversity plan, ownership, diversity committee, goals and action items, non-discrimination statement, partnerships New Jersey Libraries - service design/delivery Policy

  10. New South Wales - working group, vision, mission, objectives, organizational assessment (internal/external factors), SWOT Analysis, stakeholders, needs and expectations of community, working group, library managers, key issues for success Policy

  11. Working Together (Canada, e.g., Vancouver and TPL) - Community-led Libraries Toolkit Address social exclusion Service planning, tools and systemic barriers Tools - community entry/mapping, relationship building, partnerships, program planning, computer training, collections, customer services Supporting inclusion - policy and staff development, service evaluation, looking ahead/next steps Policy

  12. TPL Strategic Planning: 4 year time-frame Community involvement Diverse communities Income gaps Technology Policy

  13. Collections: Virginia Tech - part of overall strategy Cowles Library: all libraries incorporate into budgeting Prague IFLA - resources, multi-lingual Services

  14. Information: Virginia Tech Services

  15. Technology: Cowles Library - diversity electronic database, dvd/cd collection, web portals, accommodations for persons with disabilities Americans for Libraries Council TPL - creating the virtual library Services

  16. Programs and Facilites - mentioned above TPL: Facilities as community hubs, neutral spaces Programs for children, youth, older adults Support for cultural expression, e.g., festivals, readings, etc Services

  17. Community: Cowles Library, e.g., identify/work with diverse community organizations on collections, resources, services, programs New Jersey Libraries: demographic trends, outreach (e.g.), assessment, advocacy, partnerships IFLA - marketing/outreach in community media/languages Services

  18. Community: Queensland - protocols for consultations, methods New South Wales - cooperative projects MLA East Midlands’ Guides - audience development plan, development of community profile, community consultations Services

  19. Community: Leicester - Achieving Inclusion case studies MLA and School Libraries (U.K.) - advocacy guides TPL: local planning and addressing local service needs/interests Services

  20. Ottawa - cross-cultural awareness training Brampton - customer service, re., South Asian community (e.g., objectives and framework) New Jersey Libraries - recruitment, education (e.g., knowledge, skills), catalyst for change, Human Resources

  21. Czech Republic - cross-cultural competencies Cowles Library - recruitment/promotion, students, instructional program, management, supervision, education Virginia Tech - staff attitudes, cultural competencies/self awareness, education, diversity committee, deal with resistance Human Resources

  22. Library Training for Services to Minority Ethnic Groups (U.K.) - legislative and policy context, develop ‘ethnic’ librarians, multi-lingual services Brooklyn Public Library - high school student mentoring/Multicultural Internship IFLA - education/training, anti-discrimination, Human Resources

  23. New South Wales - management meetings, professional development, customer service training Brampton - developing cultural awareness, philosophy, collections, programs, services, outreach/partnerships, staff and training TPL: Diversity position in human resources Human Resources

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