SMALL GROUP COMMUNICATION - PowerPoint PPT Presentation

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SMALL GROUP COMMUNICATION
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SMALL GROUP COMMUNICATION

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  1. SMALL GROUP COMMUNICATION

  2. How big is a small group? • 5-7 is recommended for greatest productivity • 20 is largest number ever suggested

  3. Characteristics of a Small Group • Equal opportunity to communicate • Immediate feedback capability • Concentration on a single task • Able to function without sub-dividing into small groups

  4. Advantages of Small Group decision-making • Synergy: the whole is greater than the sum of its parts • Risky shift phenomenon: you will risk as a group what you won’t risk as an individual

  5. Disadvantages • GROUPTHINK: may have such a cohesive group that negative thinking is deterred • Pollyanna-Nietzsche effect: Excessive optimism and belief that the group is superhuman

  6. Ways to combat disadvantages • Always have a Central Negative (devil’s advocate) • Recognize that cohesion can lead to Groupthink • EVALUATE any solution as it is implemented (to combat P-N-E)

  7. CONSENSUS DECISION-MAKING • REQUIRES 100% AGREEMENT, NOT JUST MAJORITY • Results in • Increased cohesion • Increased ownership • Commitment to course of action

  8. Achievement of Consensus • Compromise • Collaboration

  9. Leadership Styles laissez-faire democratic authoritarian

  10. ROLES OF GROUP MEMBERS Task Roles • Initiator-contributor • Information-seeker • Opinion-seeker • Information-giver • Opinion-giver • Clarifier • Coordinator • Evaluator • Consensus tester

  11. Maintenance roles • Encourager • Harmonizer • Compromiser • Gatekeeper • Standard setter

  12. Self-Serving Roles • Blocker • Aggressor • Recognition-Seeker • Withdrawer • Dominator • Joker • Self-Confessor • Help-Seeker