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Analyzing the Digital Divide: Telecommuting and IT Impact on Productivity in Mexico and the U.S.

This research paper by Carlos Navarrete explores the formal and informal networks surrounding telecommuting in Mexico and the U.S. It delves into the digital divide, examining limitations in internet use and technology penetration in Mexican industries, with a focus on the banking and telecommunications sectors. The study highlights variations in employee satisfaction and organizational support for telecommuting, emphasizing the need for a cultural understanding of the differences in productivity impacts across both countries. It draws on data from several universities and organizations to illustrate its findings.

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Analyzing the Digital Divide: Telecommuting and IT Impact on Productivity in Mexico and the U.S.

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  1. Formal Borders/Informal Networks Carlos Navarrete April 2

  2. Agenda • Research Interest • Research with Mexican industries • Internet use limitations • Digital divide • PC penetration • Teledensity • Education

  3. Research Interest • Impact of IT on productivity of • Industries • Organizations • Groups • Individuals

  4. Industries • Banking industry (1982-1992) • Telecommunications (1979-2000) • Government procurement (in progress)

  5. Organizations • 18 banks (1982 – 1992) • 5 large organizations (selective outsourcing) • 3 long distance carriers (telecom policy) • 3 cell phone companies (IT and competition)

  6. Groups • Four universities in Mexico (telecommuting) • Four universities in California (telecommuting)

  7. Internet use in Mexico • Cultural dimension for Mexico and US • Literacy • PC penetration (in the border) • Teledensity

  8. Cultural comparisonSource: Hofstede(1980) PDI =Power distance index, UAI = Uncertainty avoidance index, II = Individualism index, MI = Masculinity index

  9. Telecommuting • Telecommuting in the U. S. will receive more organizational support than telecommuting in Mexico. • U.S. employees are/will be more satisfied with telecommuting arrangements than Mexican employees

  10. Telecommuting • telecommuting will produce positive outcomes when organizational, individual, work, and technology characteristics fit. (Bellanger and Collins)

  11. Digital Divide • Source INEGI Censo de poblacion 2000

  12. Digital Divide

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