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Education and training

Education and training. By Sri Kalynan Manam Lakshmi Neelesh Nimmagadda. EDUCATION AND TRAINING. MAJOR TOPICS Overview of Education, Training, and Learning Rationale for Training Training Needs Assessment Providing Training Evaluating Training Managers as Trainers and Trainees

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Education and training

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  1. Education and training By Sri Kalynan Manam Lakshmi Neelesh Nimmagadda

  2. EDUCATION AND TRAINING MAJOR TOPICS • Overview of Education, Training, and Learning • Rationale for Training • Training Needs Assessment • Providing Training • Evaluating Training • Managers as Trainers and Trainees • Workforce Literacy

  3. CONDT… • Improving Learning • Why Training Sometimes Fails • Quality Training Curriculum • Orientation Training • Customer Training • Ethics Training • Making E-Learning Work

  4. Overview of Education, Training, and Learning • Relation between Education, Training, and Learning???? • Training? • Education? • Same or different?

  5. Corporate training in the united states • Do you think United States spending more money on training? • Spending wisely or not

  6. Training status by job category • Managers • customer service Reps • Production personnel • supervisors • Sales Reps • Among these categories who should get more training ?

  7. CONDT… • Concentrating on Quality or not • Quality or just sell harder?

  8. Sources of Training • Combination Training • External Training • In- house Training

  9. CONDT… • Instructional methods • Types of Training by industry Communication customer relations Technical skills ……………….

  10. Communication problem • http://www.youtube.com/watch?v=kLm8d05D0zI&feature=related

  11. ATTITUDES TOWARD TRAINING IN UNITED STATES AND OTHER COUNTRIES

  12. Rationale for training • The rationale for training can be found in the following factors: • Quality of the existing labor pool • Global competition • Rapid and continual change • Technology transfer problems • Changing demographics

  13. Cross CULTURE • http://www.youtube.com/watch?v=4qkQbR3dHEU&NR=1

  14. Training needs Assessment • Identifying Training Needs • Converting Training Needs to Training Objectives

  15. PROVIDE TRAINING • Internal approaches • External approaches • Evaluating approaches • Partnership approaches

  16. Evaluating training • Evaluating training begins with a clear statement of purpose. With a statement of purpose drafted, the next step is to ask the following questions: • Was the training valid? • Did the employees learn? • Has the training made a difference?

  17. Activity

  18. Managers as Trainers and trainees • Knowledge • Willingness to teach • Positive helpful • Cooperative attitude • Leadership abilities • Professional attitude and approach • Exemplary behavior that sets positive example

  19. Principles of learning • Peoples learns best when they ready to learn • People learn more easily when what they are learning can be related to some thing they already know • People learns best in step by step manner • People learning by doing • The more often people use what they are learning, the better they will remember and understand it. • Success in learning tends to stimulate additional learning • People need immediate and continual feedback to know if they have learned

  20. Four-step teaching method • Preparation • Presentation • Application • Evaluation

  21. Managers as trainees • Quality basics • Strategic quality management • Quality planning • Quality improvement • Quality control

  22. CONDT… • Managers prefers training sessions that enroll only managers • Managers are uncomfortable bring trained by subordinates • Managers prefer to be trained by well-known outsiders • Managers enjoy learning of the experiences of other managers from well-managed companies • Managers prefer off-site training • Managers enjoy visiting companies that have reputations for excellence

  23. Work force literacy • Basic skill requirements are being increased by technological advances and the need to compete in international market place • Broader definition of literacy go beyond just reading and writing to include speaking listening and mathematics • Old views of what constitutes literacy no longer apply

  24. Impact of illiteracy on industry • Difficult in filling high skill jobs • Lower levels of productivity and as a result a lower level of competitiveness • Higher level waste • Higher potential for damage to sophisticated technological systems • Greater number of dissatisfied employees in workplace

  25. What industries can do ?

  26. Improving learning • Learn to make a schedule and stick to it • Have a special place to study • Listen and take notes • Read assertively • Study regularly instead of cramming

  27. DOES TRAINING FAIL AT ANY MOMENT…? • If so what is the reason…

  28. yes training fail at some time • Lack of participation in planning by management • To narrow in scope

  29. Quality training curriculum • Quality planning training • Quality control training • Quality improvement training

  30. Quality planning training • Strategic management for quality • Quality policies and their deployment • Strategic quality and their deployment • The Juran Triology • Big Q little Q • Triple role concept • Quality planning road map • Internal external customers • How to identify customers • Planning micro process • Planning macro process

  31. QUALITY PLANNING TRAINING CONDT… • Product design • Planning for process control • Transfer to operations • Santayana review • Planning tools

  32. Quality control training • Strategic management for quality • The feedback loop in quality control • Controllability • Planning for control • Control subjects • Responsibilities for control • How to evaluate performance • Interpretation of statistical and economic data for significance • Decision making • Corrective action • Quality assurance audits • Control tools

  33. Orientation training • Insufficient information • Too much information • Conflicting information

  34. Quality improvement training • Strategic management for quality • The Juran Triology • Quality control and its responsibilities • Cost of poor quality: how to estimate it • Project-by-project concept • Estimating return on investment • Nominating, screening and selecting projects • Infrastructure for quality improvement • Macro process improvement • Diagnostic journey • Remedial journey • Progress review • Using recognition and reward to motivate • Quality improvement tools ant tecniques

  35. Customer training • http://www.youtube.com/watch?v=4rTcUO4IeNg&feature=related • http://www.youtube.com/watch?v=FUrgOkSFD78&feature=related • http://www.youtube.com/watch?v=lwPdQehYXZA&feature=related

  36. Ethics training • Drugs and alcohol abuse • Employee theft • Conflicts of interest • Sexual harassment • Corporate social responsibility • Quality control • Abuse of expense accounts • Misuse of company property • Environmental pollution • Methods of gathering competitors information • Inaccuracy of books and records • Receiving excessive gifts and entertainment

  37. ETHICS TRAINING CONDT… • False or misleading advertising • Giving excessive gifts and entertainment • Kickbacks • Insider trading • Antitrust issues • Bribery • Political contribution and activities • Improper relation with local state and federal government officials • Inaccurate time charging to government and private entities • Improper relation with foreign officials

  38. Orientation training • Insufficient information • Too much information • Conflicting information

  39. ORIENTATION TRAINING CONDT… • Base orientation topics on a needs assessment • Establish an organizing framework • Establish learner control • Make orientation process • Allow people and personalities to emerge • Reflect the organization • Have a system to improving updating

  40. Making e-learning work • Understand that one of the strengths of e-learning is scalability • Don’t try to provide e-learning opportunities without support • Blend e-learning and classroom instruction • Design student assessment of online learning • Don’t force employees to make a quick switch from class instruction to online instruction • It is a tool not a strategy • Note: E-learning is catching on but slowly

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