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usability FIELD testing of e learning San francisco public library website

usability FIELD testing of e learning San francisco public library website. by Henry Flynn , Lashundra Hill, Janet Prochazka , David Ross & Judy Silver P resentation by Judy Silver. San Francisco Public Library. Main Branch. Objective of Evaluation.

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usability FIELD testing of e learning San francisco public library website

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  1. usability FIELD testing of elearningSan franciscopublic library website by Henry Flynn, LashundraHill, Janet Prochazka, David Ross & Judy Silver Presentation by Judy Silver

  2. San Francisco Public Library Main Branch

  3. Objective of Evaluation To determine if participant could easily navigate the San Francisco Public Library website, specifically find & navigate eLearning. Is there enough information, or guidance, for moderately experienced Internet users to locate eLearning information?

  4. Parameters • Limit research to two eLearning tabs: • Classes at the Library • Language Learning • Rationale: Enough similarities under the 7 areas to make more exploration redundant.

  5. Website Navigational Issues • So many links and choices, User seemed overwhelmed. • When navigating around the 7 links within eLearning, the menu bar on the left of screen changes. • See Figures on left. • Core principle in usability: Assurance of knowing where you are within the website.

  6. Navigating eLearning • Initial eLearning link in eLibrary drop-down menu, not on Library Home Page. • When Users asked to find eLearning from Homepage, most of the time used ‘guess and check’ method. • Returning to eLearning • Users usually had trouble returning to eLearning. • One User kept trying left menu, not eLibrary tab.

  7. Searches for Classes • Titles and descriptions not always clear. • Sometimes not self-evident. • So, Users sometimes had trouble with aspects of Field Trial Task List. • User found linking to outside job boards ‘easy.’ • Subject did not realize graphics under ‘Computer Tutorials & Job Skills’ were links.

  8. Searches for Classes • Subject took 5-10 minutes to find ‘Brain Fitness.’ • User found enrolling in ‘Intermediate Photoshop CS6 ‘very difficult,’ after seeking in vain for about 10 minutes and giving up.

  9. eLearning & Library Card • Users need a library card and account information for many SFPL website interactions, although not told early in process. • Told 3 or 4 steps into website.

  10. Other Library Account Requirements • Trying ‘Ask the Librarian’ called for a Library Card number and an Email reply, discouraging User. • When realizing JobScout was a link, User disappointed it required an account.

  11. RECOMMENDATIONS • Place an eLearning link on the SFPL Homepage. • Keep navigation tools consistent throughout website. • Decide if Mission is to offer as much as possible or to limit according to defined criteria. • Label courses more clearly to identify what is learned through them. • Add prominent ‘Return to eLearning’ link(s) on each eLearning subpage or advice to use back arrow, eLibrary drop-down menu or other means. • Notify Users early if library card will be needed and provide link to card registration, unless residency policy forbids.

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