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Usability Testing

Usability Testing. Group 7: Adithya Doshi , Hanna Jung, Dave Malicke, Kimberly Song Client: Campus Mind Works. Client Introduction. ( campusmindworks.org ). Online mental health and wellness resource database. Methodology. Goals To identify additional usability issues

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Usability Testing

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  1. Usability Testing Group 7: AdithyaDoshi, Hanna Jung, Dave Malicke, Kimberly Song Client: Campus Mind Works

  2. Client Introduction (campusmindworks.org) Online mental health and wellness resource database

  3. Methodology • Goals To identify additional usability issues To substantiate some of our previous claims To learn how quickly first-time users adapt to the site • Target Population Students, Faculty + Staff, Parents Sent out 8 invitations via email Incentive: $5 coffee gift card, CMW T-Shirt • Recruited 5 participants 2 male, 3 female 3 were first time users, 2 had limited exposure 1 academic advisor (faculty + staff) and 4 students We did not ask whether or not they have been diagnosed with a mental health disorder

  4. Methodology • Equipment Used built in Macbook Pro camera and microphone Screen and A/V capturing utility named Silverback (http://silverbackapp.com/) • Locations Shapiro Room 4008 Angell Hall Room 1255 • Pre-questionnaire Demographics computer usage

  5. Methodology • Participants completed 7 tasks using the think aloud method • What can you do with the site? • Find information on the site relating to reducing academic stress • Locate nutrition information for healthy eating habits • Download the “Faculty Handbook” • Get information about free support groups for people with bi-polar disorder • Find out where to go for ongoing counseling and treatment • Use the resources database to find a specific care provider • Post Questionnaire • General impressions • Would they recommend it to a friend

  6. Results

  7. Findings & Recommendations Finding 1: Lack of Targeted Search Functionality • Most users could not complete task of finding the “Faculty Handbook” document within CMW website • Users attempted the search via other search bars (Google, Firefox, U Mich website) • Effective information retrieval systems should act as an intelligent intermediary b/w user and content (Belkin, Seeger & Wersig, 1983)

  8. Findings & Recommendations

  9. Findings & Recommendations

  10. Findings & Recommendations

  11. Findings & Recommendations

  12. Findings & Recommendations

  13. Findings & Recommendations ??

  14. Findings & Recommendations !!

  15. Findings & Recommendations Finding 1: Lack of Targeted Search Functionality • Most users could not complete task of finding the “Faculty Handbook” document within CMW website • Users attempted the search via other search bars (Google, Firefox, U Mich website) • Effective information retrieval systems should act as an intelligent intermediary b/w user and content (Belkin, Seeger & Wersig, 1983)

  16. Findings & Recommendations Finding 1: Lack of Targeted Search Functionality • Most users could not complete task of finding the “Faculty Handbook” document within CMW website • Users attempted the search via other search bars (Google, Firefox, U Mich website) • Effective information retrieval systems should act as an intelligent intermediary b/w user and content (Belkin, Seeger & Wersig, 1983)

  17. Findings & Recommendations Recommendation 1: Incorporate Search Function • Dynamic webpage instead of a static one • Convenient search functionality that does not require memorization

  18. Findings & Recommendations Recommendation 1: Incorporate Search Function • Dynamic webpage instead of a static one • Convenient search functionality that does not require memorization

  19. Findings & Recommendations Finding 2: Lack of affordances • Users were asked to find the button “Community Provider Database” • All users had difficulty recognizing buttons as clickable areas • Many were mistaken as advertisements or banners • Inconsistent placement of buttons are difficult to locate

  20. Findings & Recommendations Finding 2: Lack of affordances • Users were asked to find the button “Community Provider Database” • All users had difficulty recognizing buttons as clickable areas • Many were mistaken as advertisements or banners • Inconsistent placement of buttons are difficult to locate

  21. Findings & Recommendations Finding 2: Lack of affordances Which are the clickable buttons besides the check boxes?

  22. Findings & Recommendations Finding 2: Lack of affordances

  23. Findings & Recommendations Finding 2: Lack of affordances • Users had difficulty recognizing buttons as clickable areas • Many were mistaken as advertisements or banners • Inconsistent placement of buttons are difficult to locate

  24. Findings & Recommendations Finding 2: Lack of affordances • Users had difficulty recognizing buttons as clickable areas • Many were mistaken as advertisements or banners • Inconsistent placement of buttons are difficult to locate

  25. Findings & Recommendations Finding 2: Lack of affordances Campus Mind Works Homepage vs Campus Mind Works Resources page

  26. Findings & Recommendations Finding 2: Lack of affordances Campus Mind Works Homepage vs Campus Mind Works Resources page

  27. Findings & Recommendations Recommendation 2: Incorporate Search Function • Incorporate appropriate affordance to button design (3D effect, appropriate shape, size, color) • Place button on conspicuous locations, such as the upper navigation bar

  28. Findings & Recommendations Recommendation 2: Incorporate Search Function • Incorporate appropriate affordance to button design (3D effect, appropriate shape, size, color) • Place button on conspicuous locations, such as the upper navigation bar

  29. Thank you

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