MGT 2301 Business English Chapter 1. What is Communication?. The BASIC Principle of Communication. People are not mind readers. People judge you by your behavior , not your thoughts. The message that you send out to people is what people will receive, not your thoughts.
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What is Communication?
Meaning: You use words
The objective is to keep it
delivering the right meaning.
To deliver the right message, you must think from your receiver’s point of view.
Will the listener get the wrong idea?
Will the person understand the message?
I like you
I hate you
What is the difference between someone who talks really fast and someone who talks really slow?
How do you feel when you listen to them?
The advantages about oral communication are:
Written communication is communication through written symbols that is exchanged by or to or between people or groups
In written communication, ambiguity usually refers to a word, phrase or sentence that has more than one meaning.
2. It reduces the possibility of misunderstanding and misinterpretation.
It is the process of transferring information from a sender to a receiver
There are two types of communication at work:-
a) Internal (takes place between people inside a company)
b) External (takes place between a company and outside parties)
Excellence in Business Communication, 8e
Able to detect potential problems earlier
Stronger business relationshipsHow do you know if there is effective communication in the workplace?
Enhance professional image for employees and company