The Structures of the Hotel Industry. Chapter 3. Two distinct structures frame the operation and form of the modern hotel: . Organizational structure . Physical structure
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and form of the modern hotel:
. Organizational structure
. Physical structure
Differences notwithstanding, both the organizational structure and the building structure adhere to basic blueprints.
General managers get the authority they need from the ownership interests of the management company.
Total responsibility for all that happens in every department rests with the GM.
The GM deals either directly with ownership or indirectly through layers of corporate levels and titles.
During the period of one person ownership, GM personified their hotels.
Studies of general managers—and GMs are heavily studied—indicate work weeks of up to 65 hours.
Manager’s salaries ranging between $50,000 and $2,000,000 per year.
The median salary for general managers is over $125,000 plus incentives.
Hotel companies support their managers with experts in specialized areas of law, employment, environment, taxes and technology.
The food and beverage manager has direct operating responsibilities.
At one time, food and beverage accounted for nearly half of hotel revenues industry wide.
◦ The modern American hotel room has gone through periods which favored, first, the double bed and then twin beds.
◦ Americans are getting bigger. The queen and king beds have taken over.
◦ Single Bed: symbol S, sleeps a person. When the room is furnished with one twin, the symbol S is used, when furnished with a double bed, the symbol is D.
◦ Twin Beds: A twin room, symbol T, contains two beds each accommodating one person.
◦ Double Bed: Symbol D
◦ Hollywood Bed ( Two beds joined by a common headboard ): using the symbol of the twins, T, since that’s what they are .
◦ Studio Bed ( Room ): is a sofa by day and a bed by night. This is not popular anymore. Symbol UP “ undersized parlor .”
◦ Daybed: like studio beds except they are additions to the hotel room rather than basic furnishings.
◦ Sofa Bed: is similar in function to a studio bed.
◦ Rollaway Bed ( Cot ): is a portable utility bed added to the usual room furnishings.
◦ Water Bed: rarely found in hotel rooms.
◦ Futon: which is a cotton-quilted bed, come in regular mattress sizes.
◦ Wall Bed (Murphy Bed): fold-up bed.
◦ The bath accounts for about 20% of the room size. A luxurious hotel has a bath of 120 square feet.
◦ As the bath has grown larger, so has the ancillary space. Some travelers don’t feel comfortable with it.
◦ Whatever the final design, it must reflect guest needs.