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Frontline. Interactive online course for frontline staff in the adult lending library Can be taken anywhere anytime All you need is internet access and an email address (can be hotmail) Can be taken in variable timeslots from 5 minutes to 2 hours. Benefits. Good for staff:

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frontline
Frontline
  • Interactive online course for frontline staff in the adult lending library
  • Can be taken anywhere anytime
  • All you need is internet access and an email address (can be hotmail)
  • Can be taken in variable timeslots from 5 minutes to 2 hours
benefits
Benefits
  • Good for staff:
    • Relevant, practical, fun
  • Good for borrowers:
    • Improves the library experience
  • Good for managers:
    • Skills development embedded
approach
Approach
  • Structured learning builds through 7 modules / short course option of 4 modules
  • Balance of theory and practical tasks
  • Online learning immediately applied in everyday work situation
  • Starting point is readers not staff
online support
Online support

Before you talk to borrowers you can read helpful tips on:

  • Which readers to approach
  • Questions to use
  • How to get people talking (and to stop them!)
learning log
Learning Log
  • Every trainee has their own online Learning Log to store their work
  • Online exercises to practise
  • Space to record thoughts and findings
  • Revision Quiz at end of every module
supervisor role
Supervisor role
  • Every Trainee has a peer Supervisor
  • Authorities choose their own Supervisors
  • Supervisors need not be line managers
  • Every Supervisor has completed the whole course to a high standard
discussion board
Discussion Board
  • Builds a lively frontline community online
  • Links staff internationally to discuss coursework
  • Opens up new networks to frontline staff
  • Structured into course not an optional extra
  • Shared sense of purpose and context
modules 1 4 the short course
Modules 1-4 – the short course

The short course covers:

  • The needs of different readers
  • Attitudes to reading
  • Job-related skills of working with readers and books
  • Display skills
  • Stock awareness
supervisor log
Supervisor Log
  • Support for Supervisor to assess Trainees’ progress
  • Transparent to their Trainee, no secrets
  • Advance notice of what the Supervisor needs to do to support the Trainee
  • Embeds learning in the workplace
making learning fun
Making learning fun
  • Module 4 explores display skills
  • Interactive exercise with book covers teaches new display principles
  • Reinforces stock awareness learning from Module 3
  • Practice online then try it with real books in the library
modules 5 7 the full course
Modules 5-7 – the full course

Modules 5 - 7 explore:

  • Reader-to-reader recommendations
  • Selecting stock for displays
  • Locating face-on display
  • Targeting promotions
  • Delivering and monitoring a promotion
  • Evaluating results
supervisor certificates
Supervisor certificates
  • Enables Supervisors to reflect on their experience
  • They report how they supported and challenged Trainees
  • Their trainees contribute their views
  • Peer assessment undertaken by another experienced Supervisor or Co-ordinator
refresher
Refresher
  • A short topical module of work
  • Quick to take, not supervised or assessed
  • Open to any graduate of Frontline
  • Changes every four months
  • Archive of previous Refreshers available
what s so good about libraries
What’s so good about libraries?
  • Facts, figures, myths and values
  • Open to all users
  • Advocacy tool
  • Useful to show anyone who needs to know
  • Useful for induction
credits
Credits
  • Frontline is created and managed by Opening the Book
  • More information on: www.openingthebook.com