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Communication – Cultural Impact. Michael G. Waddell MGW PM /Logistics. PRESENTATION OUTLINE – COMMUNICATION & CULTURAL IMPACT. Introductions Review: What is Program Management What is Project Management Project Management Skills COMMUNICATIONS & CULTURE

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communication cultural impact

Communication – Cultural Impact

Michael G. WaddellMGW PM /Logistics

presentation outline communication cultural impact
PRESENTATION OUTLINE – COMMUNICATION & CULTURAL IMPACT
  • Introductions
  • Review:
    • What is Program Management
    • What is Project Management
    • Project Management Skills
  • COMMUNICATIONS & CULTURE
    • Communications Management -- The Basics
    • Review -- Central Project Communication Team Flow
    • Project Communications – Eaten Alive
    • Communication The KEY
    • Project Start-Up
    • Segue to Cultural Impacts
    • “Culture, Cultural Impacts” – Background (Break)
    • Open the Floor
  • PROJECT CASE EXAMPLES (Work into presentation or “Open Floor”)
    • Early Middle East (Turkey)
    • 1997 Asia (China) Multi Culture Teams
    • Middle East (Saudi Arabia) Multi Culture Teams
    • South America (Brazil) Multi Culture Teams
introduction
INTRODUCTION
  • Please introduce yourself and complete the attendance form:
    • Name
    • Current job / responsibilities (as you wish)
  • Please turn off your cell and respect opinions of others.
  • Get comfortable
summary of qualifications
Summary of Qualifications
  • 30+ plus years: As an international and domestic Project Managerand Consultant in the automotive, medical, nuclear, power generation, petrochemical, DOE environmental and DOD aerospace industries.
  • Key competencies include: Strategic Alliances, PMO Development & Implementation, Program & Project Management, Authored Directions,, Procedure & Training Guidelines, Legal Entanglement Avoidance, Cost Estimate Auditing, Technical Review & Guidance, Industrial Engineering, Re-engineering of Mission & Focus LEAN Manufacturing/Production/Logistics and Material Procurement.
  • Education:
    • California State University, Sacramento, CA – BS degree in Industrial Engineering, Minor in Computer Science – 1974
    • Sacramento City College, Sacramento, CA -- Associate of Science degree in Electronics Technology --1972
    • Lincoln Law University, Sacramento, CA -- Law Studies -- 3 years –1980
  • Additional Courses and Certifications: Advanced Project Management, Certified Method Time Measurement and Micro Method Time Measurement; JIT; TQM; System Critical Path Analysis; Lean Process and Manufacturing, LEEDs , Logistics, Air Command and Staff College, War Command, System Engineering, Value Engineering, System Simulation; System Structured Analysis; Management Information Systems; Executive Management Training.
  • Industry Experience: Automotive, Federal Government (DOD, DOE), Utilities, Petrochemical, Light Industrial / Commercial & Medical
presentation format open forum
PRESENTATION FORMAT – OPEN FORUM

Open the Floor - Discussion

Presentation

Presentation/Feedback

simple review what is program management
SIMPLE REVIEW -- WHAT IS PROGRAM MANAGEMENT?
  • Program management is the application of knowledge, skills, tools, and techniques to a program in order to meet the program requirements and to obtain benefits and control not available by managing projects individually.
  • Program management focuses on the project interdependencies and helps to determine the optimal approach for managing them. Actions related to these interdependencies may include:
    • Resolving resource constraints and/or conflicts that affect multiple projects within the program,
    • Aligning organizational/strategic direction that affects project and program goals and objectives, and
    • Resolving issues and change management within a shared governance structure.
    • Source: PMI
  • As an ‘”Imaginary Engineer”, “A process, is a process, is a process, the commodity of the need and the value of the result(s) are directly related to the process and the process can be improved by imagination”
simple review what is project management
SIMPLE REVIEW -- WHAT IS PROJECT MANAGEMENT?
  • “Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. Project management is accomplished through the appropriate application and integration of the 47 logically grouped project management processes, which are categorized into five Process Groups. These five Process Groups are:
    • Initiating,
    • Planning,
    • Executing,
    • Monitoring and Controlling, and
    • Closing.
  • Managing a project typically includes, but is not limited to:
    • Identifying requirements;
    • Addressing the various needs, concerns, and expectations of the stakeholders in planning and executing the project;
    • Setting up, maintaining, and carrying out communications among stakeholders that are active, effective, and collaborative in nature;
    • Managing stakeholders towards meeting project requirements and creating project deliverables;
    • Balancing the competing project constraints, which include, but are not limited to:
      • Scope,
      • Quality,
      • Schedule,
      • Budget,
      • Resources, and
      • Risks.”Source: PMI
project manager skills
PROJECT MANAGER SKILLS

Summary: I believe Project Manager skills are like RAKES!

“A controlled complex combination of Risks, Arts, Knowledge's, Experiences, and Sciences, all pulling together to “bring it home” on time and within budget.”

Source: MGW

Decision making

Influencing

Motivation

Leadership

Negotiation

Team building

COMMUNICATION

Trust building

Political and CULTURALawareness

Coaching

Conflict management

Skills Source: PMI

communications management the basics
COMMUNICATIONS MANAGEMENT -- THE BASICS

Integration

Integration

Integration

Stakeholder

Project Charter

Plan Development

Identify Stakeholders

Plan Development

Plan Execution

Plan Stakeholder Management

Project Management Plan

Plan Execution

Manage Project Work

Change Control

Change Control

Manage Stakeholder Engagement

Control Project Work

Information System

Information System

Control Stakeholder Engagement

Project Office

Change Control

1 of 10 PMI’s Body of Knowledge Elements For Program Management

Close Project

Scope

Cost

Risk

Quality

Procurement

Time

Scope

Cost

Risk

Quality

Procurement

Time

Plan Schedule Management

Business Requirements

Plan Scope Management

Plan Cost Management

Resource Planning

Plan Risk Management

Risk Identification

Plan Quality Management

Quality Planning

Procurement Planning

Plan Procurement

Define Activities

Activity Definition

Technical Requirements

Collect Requirements

Risk Quantification

Identify Risks

Requisition

Management

Estimate Cost

Cost Estimating

Perform Quality Assurance

Quality Assurance

Define Scope

Deliverables

Sequence Activities

Activity Sequencing

Qualitative Risks Analysis

Risk Response

Solicitation/Source

Determine Budget

Cost Budgeting

Control Quality

Quality Control

Conduct Procurements

Identification

Create WBS

Estimate Activity Resources

Schedule Development

Quantitative Risks Analysis

Development

Control

Control Cost

Cost Performance

Management Oversight

Control Procurements

Scope Definition

Validate Scope

Estimate Activity Durations

Schedule Control

Risk Control

Plan Risks Responses

Contract

Close Procurements

Measurement

WBS

Control Scope

Schedule Integration

Develop Schedule

Risk Documentation

Control Risks

Management/Closure

Scope Change Control

Cost Control

Control Schedule

Human Resources

Communications

Communications

Organizational Planning

Plan HR Management

Communications

Plan Communications

Staff Acquisition

Acquire Project Team

Planning

Management

Team Development

Develop Project Team

Manage Communications

Information Distribution

Manage Project Team

Professional

Performance Reporting

Control Communications

Development

Issues Tracking and

Management

Source: PMI

review project communication team flow
REVIEW -- PROJECT COMMUNICATION TEAM FLOW

PROJECT REQUIREMENT

Purchasing & Finance

LIST OF TASKS:

H/R

PROJECT REQUIREMENT

DESIGN

SEQUENCE/STRATEGY

LIST OF TASKS:

SEQUENCE/STRATEGY

DESIGN

CPMT

Collect Plans

Analyze

Recommend

Follow-up

Prepare

Assessment

And

Report

Area Project Implementation Team

Engineering

Logistics Provider

Marketing

Launch / Manufacturing Teams

PROJECT REQUIREMENT

PROJECT REQUIREMENT

LIST OF TASKS:

LIST OF TASKS:

SEQUENCE/STRATEGY

DESIGN

DESIGN

SEQUENCE/STRATEGY

Facility Engineering and Contractors

Issue List

Process Tooling Suppliers

project communications

ProjectSponsor

Cross-FunctionalOrganizations

SeniorManagement

ProjectManager

ExternalSuppliers

Customer/Client

ProgramManager

Core TeamMembers

PROJECT COMMUNICATIONS – EATEN ALIVE

PROJECT COMMUNICATIONS –
the key

The KEY
  • Project Communication and Control

The communication of project information is essential to managing the work plans within a project’s work effort and is critical to the interdependent work efforts in meeting overall program objectives.

  • Organizational Communications
  • Stakeholder’s Requirements
  • Capitalize On Cultural Differences
  • Team Building
  • Work Performance Information
  • Proactive Problem Early Detection & Resolution (Exceptions & Issues)
  • Budget Planning
  • Change Control Process
  • Successful Close-out
  • Employee Satisfaction
  • Organizational Improvement (ISO Requirement), short term and long term
project start up

Project Plan

PROJECT START-UP

Communications – Begin when

  • Establishing the Project Plan
before you begin
BEFORE YOU BEGIN

BUT WAIT --- BEFORE YOU START

THERE’S MORE!!

CULTURE MAY have an IMPACT.

culture cultural impacts
CULTURE, CULTURAL IMPACTS –

THINK ABOUT THIS BACKGROUND

PMI’s PMBOK’s 5th Edition opening introduction identifies the practitioners associated with PMI “… come from diverse backgrounds and cultures…” and references to “Culture” begin almost immediately with section 2.1 Organizational Influences on Project Management.

There are 34 references to “Culture”, starting with section “ 2.1.1 - ... An organization's culture and style affect how it conducts projects. Cultures and styles are group phenomena known as cultural norms, which develop over time.

… Organizational culture is shaped by the common experiences of members of the organization and most organizations have developed unique cultures over time by practice and common usage.”

It is interesting to note that Harold Kerzner, in his book “Project Management – A System Approach to Planning, Scheduling, and Controlling, 11th Edition”, mentions “culture” 159 times, “cultural” 35 times.

In PMI’s PMBOK’s 1996 Edition, there where six (6) references and grew to 13 in the 3rd Edition, (2004).

project communications management
Project Communications Management

Thereare two references to “culture” in PMI’s PMBOK Project Communications Management section; one within 10.1 Plan Communications Management and the other in 10.2 Manage Communications.

10.1.2.2 Communication Technology:

“The methods used to transfer information among project stakeholders may vary significantly. For example, a project team may use techniques from brief conversations to extended meetings, or from simple written documents to extensive materials (e.g., schedules, databases, and websites), which are accessible online as methods of communication. …

• Project environment. There is a need to determine if the team will meet and operate on a face-to-face basis or in a virtual environment; whether they will be located in one or multiple time zones; whether they will use multiple languages for communication; and finally, whether there are any other project environmental factors, such as culture, which may affect communications.”

10.2.1.3 Enterprise Environmental Factors

“Described in Section 2.1.5. Specific enterprise environmental factors that can influence the Manage Communications process include, but are not limited to:

• Organizational culture and structure,”

open the floor
OPEN THE FLOOR

If Culture has been around a long time, why do you think it took 16 years to grow in recognition?

How can, with only two (2) references to “Culture” can Communications be impacted? IS THERE MORE?

Let’s take a BREAK

– 5 MINS to Think about these “?”.

communication cycle can culture impact success or failure
Communication Cycle – Can Culture Impact Success or Failure ?

A process, is a process, is a process,

*Social

Media

  • Talk
  • E-mail

Meeting

Save e-mail

record

Summarize

conversation

record

Phone Call

Reports

Prepare

Meeting

Minutes

Record

  • Prepare conversation record

Prepare

Reports

INFORMATION TRANSFER TO STAKEHOLDERS

  • PROJECT SUCCESS OR FAILURE ?
international case examples
INTERNATIONAL CASE EXAMPLES
  • Cultural Impact #1 -- 1986, while with the DOD, I was assigned to a HUGE project, “The Re-Organization & Modernization (REMO) for the Turkish Air Force”. My first overseas assignment – WOW. Before I was to travel, I was given a whole day’s briefing on the “Do’s & Don’ts a Cultural Overview”.
  • Religion, Perceptions and Project Management Maturity
  • Cultural Impact #2 – 1997, Shanghai General Motors, Shanghai China -- Construction Project Manager & Production Consultant -- New construction of automotive assembly plant’s press shop, body and paint shop, machine and equipment installation, commissioning and system launch. Project manager and engineer for the body distribution center. My first exposer to ASIA.
  • Political, Social habits & structure, Ethnic, Language, Logic and PMM
  • Cultural Impact #3 – 2009, Saudi Arabia – Established APC’s joint-partnership business operations in Riyadh, Kingdom of Saudi Arabia.
  • Religion, Radical Beliefs, Social structure, Multi-national, Language and PMM.
  • Cultural Impact #4 – 2013, Brazil – Multi-cultural Project Team with multi-cultural management client stakeholders.
  • Language, mix of European (Italian), Brazilian, & USA PMM and Organizational culture.
thank you kindly for your time
THANK YOU KINDLY FOR YOUR TIME
  • Please complete the attendance form:
    • Your feedback will help improve the presentation

I leave you with this:

Have Peace on your mind, Love in you Heart and God in your thoughts.