Chapter 12. Enterprise and Global Management of Information Technology. Learning Objectives. Identify each of the three components of information technology management, and use examples to illustrate how they might be implemented in a business.
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Enterprise and Global Management of Information Technology
Source: Adapted from Jon Udell, “Leveraging a Global Advantage,” Infoworld, April 21, 2003, p. 35.
Financial-services companies like Northwestern Mutual Life can cut the cost of IT work by 39 percent by outsourcing it to vendors in low-cost countries.
Companies that are outsourcing their IT services have to manage many challenges.
Key challenges are: privacy, security, and effective management of the outsourcing relationship.
Key issues to successful outsourcing are often unique to the company and its needs.Case 3: Northwestern Mutual Life, GE, and Boeing: The Business Challenges of Outsourcing