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Collaborative Services The Centralization Process at Duke

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In a bid to provide reliable and standardized network services akin to electrical power, Duke University, led by Michael Pickett, initiated a centralization process on April 11, 1996. This effort involves gathering needs and best practices from various schools and departments through a range of forums and working groups. Topics discussed include enterprise systems, calendaring, content management, and digital archiving. Feedback from faculty is vital, reflected in their diverse opinions. The overarching aim is to foster collaboration and trust within the Duke community while enhancing IT services.

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Collaborative Services The Centralization Process at Duke

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  1. Collaborative Services The Centralization Process at Duke Michael Pickett Duke University CSG 01-08-04

  2. The Environment April 11, 1996 4:26PM “What we want is to provide network service so reliable, predictable, and standardized that it becomes to be perceived in much the same way as the electrical power you get from the outlet in your office” Mike Pickett to the newly formed Information Technology Advisory Council

  3. The Environment April 11, 1996 4:27PM “That is exactly what we DON’T want!!!” Irate faculty member from Computer Science

  4. Review and Centralization Process • Variety of approaches to gathering needs, approaches, best practices from schools and departments and putting together plans and next steps • Inputs: ITAC, Academic Tech Committee, CLAC, Monthly Extended Staff – short topics • Process: Explorations, Future Forums, Solutions and Best Practices Forums - Wide invitations • Sometimes resulting in: Working groups, or just minutes and next steps • Careful choice about what to absorb in the center • High level support for the process

  5. Topics Raised Recently • Email – “What would an enterprise system look like?” • Calendaring • Portals • Content Management • Video Services • Document imaging • E-commerce • File Services • LDAP

  6. Topics Raised Recently • Physically Securing Computers and Peripherals • Firewalls • Network Attack/Disaster Response • Digital Archiving • Faculty Systems • High Performance Computing – Cluster, Sunfire • Campus Maps • Space Management Processes & Systems • Third Level Domain Names

  7. Topics Raised Recently • Academic Technology • Mass Storage for Research • Upcoming: Large Public Video Displays • Upcoming: Video Conferencing Tools • Upcoming: Donating and Decommissioning PCs

  8. What’s Working? • Trust is up • Duke community is participating • Some services are moving to center • We’re making conscious choices • Creating a culture of collaboration

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