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Knowledge Management. Knowledge Management. Knowledge management (KM) is a process that helps organizations identify, select, organize, disseminate, and transfer important information and expertise that are part of the organization’s memory. Data, Information & Knowledge. Knowledge Management.

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Knowledge Management

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knowledge management1
Knowledge Management
  • Knowledge management(KM) is a process that helps organizations identify, select, organize, disseminate, and transfer important information and expertise that are part of the organization’s memory.
knowledge management2
Knowledge Management
  • Knowledge is information that is contextual, relevant, and actionable.
    • Tacit knowledge is usually in the domain of subjective, cognitive, and experiential learning.
    • Explicit knowledge deals with more objective, rational, and technical knowledge.
knowledge based economy
Knowledge-based Economy
  • Rapid changes in the business environment cannot be handled in traditional ways.
    • Firms are much larger, with higher turnover and require better tools for collaboration, communication, and knowledge sharing.
    • Firms must develop strategies to sustain competitive advantage by leveraging their intellectual assets for optimum performance.
  • Managing knowledge is now critical for firms spread out over wide geographical areas, and for virtual organizations.
sharing knowledge
Sharing Knowledge
  • Some reasons people are reluctant to share knowledge include;
    • No skill in knowledge management techniques.
    • Willing to share, but not enough time to do so.
    • Don’t understand knowledge management and benefits.
    • Lack of appropriate technology.
    • No commitment from senior managers.
    • No funding for knowledge management.
    • Culture does not encourage knowledge sharing.
organization culture
Organization Culture
  • The ability of an organization to learn, develop memory, and share knowledge is dependent on its culture.
    • Culture is a pattern of shared basic assumptions.
  • Over time organizations learn what works and what doesn’t work. As the lessons become second nature, they become part of the organizational culture.
  • Generally when a technology project fails, it is because the technology does not match the organization’s culture.
the knowledge management cycle
The Knowledge Management Cycle
  • Create knowledge
  • Capture knowledge
  • Refine knowledge
  • Store knowledge
  • Manage knowledge
  • Disseminate knowledge
knowledge repositories
Knowledge Repositories
  • Databases. It is possible to structure part of a knowledge repository as a database.
  • Data warehouses,large repositories of important data, can also be used for knowledge management, especially in conjunction with customer relationship management (CRM) systems.
km information technologies
KM & Information Technologies

The KMS challenge is to identify and integrate the following three technologies to meet the KM needs of an organization.

  • Communication technologies allow users to access needed knowledge, and to communicate with each other--especially with experts.
  • Collaboration technologies provide the means to perform group work.
  • Storage technologies use a database management system to capture, store and manage knowledge.
knowledge management benefits
Knowledge Management Benefits
  • Reduction in loss of intellectual capital when people leave the company
  • Reduction in costs by decreasing the number of times the company must repeatedly solve the same problem
  • Economies of scale in obtaining information from external providers
  • Reduction in redundancy of knowledge-based activities
  • Increase in productivity by making knowledge available more quickly & easily
  • Increase in employee satisfaction by enabling greater personal development and empowerment
  • Strategic competitive advantage in the marketplace
managerial issues integration
Managerial Issues: Integration
  • Since a KM system is an enterprise system, it must be integrated with other enterprise and information systems in an organization.
  • The most important systems to integrate with are;
    • Decision Support Systems
    • Artificial Intelligence
    • Databases and Information Systems
    • Customer Relationship Management Systems
    • Supply Chain Management Systems
    • Corporate Intranets and Extranets