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Employment & Training. A Case Managers Perspective. Ronetia Bacon 5/19/2010. Purpose. Provide Employment and Training services that will lead to: Long-term employment Increased earnings of the underemployed Attainment of occupational skills by participants
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Employment & Training A Case Managers Perspective Ronetia Bacon 5/19/2010
Purpose • Provide Employment and Training services that will lead to: • Long-term employment • Increased earnings of the underemployed • Attainment of occupational skills by participants • Improve the quality of Delaware’s workforce
Honest Brokers • As part of the eligibility process customers are required to access the DJL to research available trainings and training providers • Complete homework assignments: • Visit provider(s) to discuss training/degree programs, school requirements, cost, start and end dates of program • Complete packet confirming research and selection process has been completed.
Confidentiality • The Division of Employment and Training protects the privacy and rights of individuals seeking our services. • We cannot disclose client information to providers without a Release of Information signed by client and CM • We cannot obtain information from providers without an Authorization to Obtain Information signed by client and CM
Assessments • Determine skills and service needs • Job readiness • Training readiness • Aptitudes and abilities needed to successfully complete the training program • Basic education skill level needed to obtain professional license, certifications and/or enrollment into postsecondary institutions.
Assessments cont. • Suitability of training, leading to a placement outcome. • Criminal backgrounds • Valid drivers license • Meeting additional state/federal requirements • Hazmat endorsements, adult/child abuse registry etc.
Client Responsibilities(Prior to funding approval) • Register with “One Stop” • Attend orientation • Gather initial eligibility documents • Contact Case Manager for appointment • Attend all scheduled appointments with CM • Submit all required documents • Complete all assessments
Case Managers Responsibilities • Initial assessment • Career Planning • Evaluate employment/training barriers • Schedule/review assessments • Develop a feasible Employment Development Plan (EDP) • Submit EDP for approval • Notify client/provider of approval • Notify client of denial • Provide alternative resources
Individual Training AccountsITA’s ITA’sare required for all participants prior to start of training: • Customers should not be told they can start training without proper funding authorization. • CM will contact training provider and fax funding authorization if and when approved. • NO verbals!!! You must have a written authorization on file.
Delays in Training • Missed or late scheduled appointments with Case Manager. • Inability to provide required eligibility documents. • Missed appointments for any assessment testing scheduled. • Submission of financial aid information to CM from school, acceptance letters, transcripts, course curriculum etc.
Training Services • Remember …….. • Training is not an entitlement. It is a key service strategy but we must consider other services that lead to employment • Training should lead to program completion, certification, employment, good wages and retention. • Eligibility is not the only determining factor, suitability will always be a factor.
Dispelling the Myths • CM discourage participants from attending certain schools • Customers choice (the final decision is ultimately the customers) • Everyone referred for funding will be eligible. • Eligibility criteria must be met. • Customers referred for funding by a provider will choose the same provider for training • Honest Brokers. Customer must be informed of all training providers/training programs available • Eligibility doesn’t mean approval for chosen training/occupation • There must be a reasonable expectation that individual will be able to obtain employment. (criminal background, transportation etc.)
Partnerships Working TogetherCase Managers/Providers • Provide placement information, attendance records etc. • Updated client information • Open door, feel free to contact CM with any problems, concerns that may arise with customer during participation in training. • Send updated training schedules
