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Employment & Training. A Case Managers Perspective. Ronetia Bacon 5/19/2010. Purpose. Provide Employment and Training services that will lead to: Long-term employment Increased earnings of the underemployed Attainment of occupational skills by participants

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Employment training
Employment & Training

A Case Managers Perspective

Ronetia Bacon 5/19/2010


  • Provide Employment and Training services that will lead to:

  • Long-term employment

  • Increased earnings of the underemployed

  • Attainment of occupational skills by participants

  • Improve the quality of Delaware’s workforce

Honest brokers1
Honest Brokers

  • As part of the eligibility process customers are required to access the DJL to research available trainings and training providers

  • Complete homework assignments:

    • Visit provider(s) to discuss training/degree programs, school requirements, cost, start and end dates of program

    • Complete packet confirming research and selection process has been completed.


  • The Division of Employment and Training protects the privacy and rights of individuals seeking our services.

    • We cannot disclose client information to providers without a Release of Information signed by client and CM

    • We cannot obtain information from providers without an Authorization to Obtain Information signed by client and CM


  • Determine skills and service needs

  • Job readiness

  • Training readiness

    • Aptitudes and abilities needed to successfully complete the training program

    • Basic education skill level needed to obtain professional license, certifications and/or enrollment into postsecondary institutions.

Assessments cont
Assessments cont.

  • Suitability of training, leading to a placement outcome.

    • Criminal backgrounds

    • Valid drivers license

    • Meeting additional state/federal requirements

      • Hazmat endorsements, adult/child abuse registry etc.

Client responsibilities prior to funding approval
Client Responsibilities(Prior to funding approval)

  • Register with “One Stop”

  • Attend orientation

  • Gather initial eligibility documents

  • Contact Case Manager for appointment

  • Attend all scheduled appointments with CM

  • Submit all required documents

  • Complete all assessments

Case managers responsibilities
Case Managers Responsibilities

  • Initial assessment

  • Career Planning

  • Evaluate employment/training barriers

  • Schedule/review assessments

  • Develop a feasible Employment Development Plan (EDP)

  • Submit EDP for approval

  • Notify client/provider of approval

  • Notify client of denial

  • Provide alternative resources

Individual training accounts ita s
Individual Training AccountsITA’s

ITA’sare required for all participants prior to start of training:

  • Customers should not be told they can start training without proper funding authorization.

  • CM will contact training provider and fax funding authorization if and when approved.

  • NO verbals!!! You must have a written authorization on file.

Delays in training
Delays in Training

  • Missed or late scheduled appointments with Case Manager.

  • Inability to provide required eligibility documents.

  • Missed appointments for any assessment testing scheduled.

  • Submission of financial aid information to CM from school, acceptance letters, transcripts, course curriculum etc.

Training services
Training Services

  • Remember ……..

    • Training is not an entitlement. It is a key service strategy but we must consider other services that lead to employment

    • Training should lead to program completion, certification, employment, good wages and retention.

    • Eligibility is not the only determining factor, suitability will always be a factor.

Dispelling the myths
Dispelling the Myths

  • CM discourage participants from attending certain schools

    • Customers choice (the final decision is ultimately the customers)

  • Everyone referred for funding will be eligible.

    • Eligibility criteria must be met.

  • Customers referred for funding by a provider will choose the same provider for training

    • Honest Brokers. Customer must be informed of all training providers/training programs available

  • Eligibility doesn’t mean approval for chosen training/occupation

    • There must be a reasonable expectation that individual will be able to obtain employment. (criminal background, transportation etc.)

Partnerships working together case managers providers
Partnerships Working TogetherCase Managers/Providers

  • Provide placement information, attendance records etc.

  • Updated client information

  • Open door, feel free to contact CM with any problems, concerns that may arise with customer during participation in training.

  • Send updated training schedules