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Aura Alliance

Aura Alliance

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Aura Alliance

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  1. Aura Alliance Making Avaya Global Deployments easy… Introduction v3.2

  2. What is the Aura Alliance? • Worlds largest alliance of Avaya Business Partners working together to provide global support for Avaya “centric” solutions. Over 3,200 Avaya accredited specialists, covering over 112 countries • An easy way for multi national customers to deploy, ensuring consistent pricing, quality, and uniform SLA’s wherever they have offices, globally • Each partner covers their region and operates within Avaya's Connect program …… we never ship out of theatre, or margin stack, that’s why we’re the only Avaya endorsed alliance • The Aura Alliance is endorsed by Avaya, and Avaya actively work with us to improve the processes and scale of the Aura Alliance. With our own pricing tools we can give you global pricing ….fast! • Each partner committed to providing exceptional customer service, and the SLA’s are available globally, making it easy to support wherever you are

  3. “The Aura Alliance is a well-established team of partners that have taken a new approach to delivering on the high-service levels that our customers expect. Avaya is fully committed to the alliance as it fully aligns with our customer-centric strategy.” Richard Steranka, VP, Avaya Global Partner Organization November 2013

  4. We’re different……

  5. Support Team • Local and Central Service Support teams • Report system incidents • Request programming changes • Technical enquiries • 24/7/365 “follow the Sun” support • Service Delivery Managers • Prepares and presents incident resolution and programming reports • Provide both local and central reporting • Account Managers • support and develop your account • Work with you on day requirements and any upcoming projects • Access to office based telephone account manager for • headsets • peripherals • ad-hoc programming (moves, adds or changes)

  6. Support Offering • Pick and choose the support service you require for each office location

  7. Countries covered with the Alliance • Europe UK, Ireland, Portugal, Spain, France, Germany, Italy, Austria, Switzerland, Denmark, Netherlands, Belgium, Luxemburg, Sweden, Norway, Poland, Finland, Bulgaria, Turkey, Czech Republic, Russia, Hungary, Serbia, Slovakia, Greece, Ukraine, Moldova, Georgia, Azerbaijan • Middle East UAE, Egypt, Iraq, Israel, Lebanon, Bahrain, Abu Dhabi, Qatar, Saudi Arabia, Syria, Jordan, Uzbekistan, Tajikistan, Afghanistan • Africa Algeria, Tunisia, Morocco, South Africa, Tanzania, Botswana, Kenya, Uganda, Rwanda, Nigeria, Ghana, Togo, Cote d’Ivoire, Benin, Sierra Leone, Liberia, Senegal, Burkina Faso, Congo, Angola • Asia India, China, Hong Kong, Macau, Thailand, Malaysia, Japan, Philippines, Vietnam, South Korea, Cambodia, Pakistan, Taiwan, Indonesia, Singapore, Mongolia • Pacific Australia, New Zealand, Guam • Americas USA, Canada, Chile, Argentina, Peru, Colombia, Brazil, Uruguay, Mexico, Puerto Rico, Panama, Costa Rica, Jamaica, Trinidad, Bahamas, Antigua, Barbados, Dominican Republic, Venezuela, Haiti

  8. Enterprise Visibility - Real Time Dashboards //4D software distributes monitoring, reporting and dashboards throughout global customer’s internal network with information and alert routing to appropriate global resources

  9. Live & Historical Call Details with Quality Ratings Live list View of Active Calls Detailed view of every call with end-to-end network path beginning from end user phone • Live & Historical Metrics For: • MOS • Round Trip Delay • Packet Loss • Jitter

  10. Aura Alliance and Avaya in unison • Delivering quality on a global scale • Partner and/or Avaya services delivered together for “best fit” to customer • Avaya representation on Aura Alliance Partner Council…..

  11. Aura Alliance Applications • EC500 for iPhone and Android • Aura Alliance Client for IBM® Notes® and IBM® Sametime® • Avaya client now retired this is the replacement • Available via SPP (November Price Book) direct or indirect

  12. Thank you