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Knowledge Management: Common and Critical resources

Knowledge Management: Common and Critical resources. Survey questions and answers for the 4th Conference of Ombuds and Deans of Students in Higher Education Australasia. Introduction.

britanni-singleton
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Knowledge Management: Common and Critical resources

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  1. Knowledge Management: Common and Critical resources Survey questions and answers for the 4th Conference of Ombuds and Deans of Students in Higher Education Australasia.

  2. Introduction • The intent of the survey is to share the collated information as a resource, as well as to examine what common ground and applications we all have.

  3. Context Briefly outline your role/s so we can contextualise the information provided • Assisting students with problems before they become formal complaints. • Being part of the academic board, the education committee, and student services. • Managing a Complaints Office • Handling complaints, grievances, appeals by any member of the university; students or staff. • A policy advisor on academic matters and administrative affairs.

  4. 1. What critical and common resources do you use in your work? • ANZSSAThe Australian and New Zealand Students Services Association.http://www.anzssa.org/ • UNILEARNhttp://www.unifi.org.uk/print/unilearn • EDEQUITYThe Educational Equity Discussion List (EDEQUITY) http://www.edc.org/WomensEquity/edequity/

  5. 1. What critical and common resources do you use in your work? • GOOGLE http://www.google.com.au/ • DEST http://www.dest.gov.au/highered/index1.htm • HREOC ELECTRONIC MAILING LIST SERVICE http://www.hreoc.gov.au/links/index.html

  6. 1. What critical and common resources do you use in your work? • Almost every university has their own website and in house data bases, email lists, as well as using more common resources such as Word, PowerPoint and Excel

  7. 2. Can you please provide a list of your commonly accesses websites? • http://www.ucoa.org/The University and College Ombuds Association (UCOA) • http://www.austlii.edu.auThe Australasian Legal Information Institute (AustLII) • http://www.ombuds-toa.org/The Ombudsman Association

  8. 2. Can you please provide a list of your commonly accesses websites? • http://www.avcc.edu.au/Australian Vice-Chancellors Committee • http://www.adcet.edu.au/The Australian Disability Clearing House on Education and Training (ADCET) • http://www.humanrights.gov.au/ Human Rights and Equity Opportunity Commission

  9. 3. How much contact do you have with the university staff, for example, counselling? • Varied from as needs basis to: • informal contacts • annual meetings • monthly meetings • presentations at training sessions • regular meetings, and constant contact

  10. 3. How much contact do you have with the university staff, for example, counselling? • Contact was considered important: ‘I see no point in working in a vacuum; all student services work for the [university] and our common goal is to enhance the student experience at [the university].’

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