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Quality Management System in AIS I mplementation Experience of ISO Standard

Quality Management System in AIS I mplementation Experience of ISO Standard . Presented by Katarina NEUSCHLOVA. Letove prevadzkove sluzby Slovenskej republiky, s. p. Aeronautical Information Services. OVERVIEW. Experience of the S. R. AIS in achieving ISO 9001 certification

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Quality Management System in AIS I mplementation Experience of ISO Standard

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  1. Quality Management System in AISImplementation Experience of ISO Standard Presented by Katarina NEUSCHLOVA Letove prevadzkove sluzby Slovenskej republiky, s. p. Aeronautical Information Services

  2. OVERVIEW • Experience of the S. R. AIS in achieving ISO 9001 certification • QMS Framework • Management involvement • HR involvement • Implementation steps • Implications • Benefits

  3. Quality Management System Framework

  4. WHY QMS in AIS? • ICAO Annex 15 Requirements Basic guidelines - ISO 9000 series • Eurocontrol EATMP AIST agreed to use ISO 9000 as the basis for QA activities and to achieve certification to ISO 9001 by 2003 • LPS SR, š. p. / AIS (ANS provider of the Slovak Republic)

  5. SCOPE of QMS Implementation of QMS in LPS SR, š.p. includes 4 main activities: • Air Traffic Services • Aeronautical Telecommunications and systems support for ATS • Aviation SAR • Aeronautical Information Services

  6. QMS of AIS Implementation of QMS in AIS includes all AIS functions: • “Regulated” Processes - production and publication of IAIP (PUB and NOF) - international ex-change and provision of AI (NOF and DIST) • “Non Regulated” Processes - national aeronautical publications (PUB and DIST) - ICAO Sales Agent (DIST)

  7. Management Involvement

  8. MANAGEMENT DECISION • Top Management decision - commitment to develop and implement QMS (2000 Q1) • ISO 9001: 2000 - QMS model selected • Consultant services - the contract (19 APR 2000) • Initial Analysis - current situation in the company vs. ISO (31 AUG 2000)

  9. RESPONSIBILITIES • CEO • Appointed by CEO: - The Management Representative for Q - The Quality Board - The Quality Manager ( MAY 2001) • Quality Manager - reports to the Management Representative ( MAY 2001) • Project Team

  10. Human Resources Involvement

  11. IMPLEMENTATION TEAM • Human efforts - the major resource required • Project team • Implementation along side day to day activity • Volunteers - selected from staff involved • A range of disciplines/main activities • Motivation and skills development • Internal Auditors (IA) • AIS - 2 representatives

  12. Implementation

  13. IMPLEMENTATION STEPS • Project Plan (APR 2000 - DEC 2001) • Training of personnel • Documentation • System implementation • Internal audits and improvement • Certification to ISO 9001

  14. STAFF TRAINING • Introductory training on ISO 9000 • Familiarisation of the employees with ISO 9001: 2000(OCT- NOV 2000) • Training of the Internal Auditors (MAY and SEP 2000) • Workshops for AIS provided by EUROCONTROL (1999 - 2001)

  15. DOCUMENTATION STRUCTURE • To review and produce (since FEB 2001) • STANDARD - ISO 9001:2000 Policy, organisation,responsibilities, outline of QS QUALITY MANUAL Practices, responsibilities, interfaces PROCEDURES Detailed instructions on how to carry out specific tasks INSTRUCTIONS Quality records FORMS

  16. QMS DOCUMENTATION • AIS Quality manual Operational directive for AIS Operational procedures for each Dept. (EUROCONTROL OPADD, ADP, SDP) Qualification requirements • QS documentation • Quality Manual • Documentation Control • QMS Scope • IA and corrective & preventive actions • Operational directives for the main activities/processes • Regulation on submission of AI for publication by AIS, etc.

  17. INTERNAL AUDITS • QMS to be implemented at least 3 months before the certification audit • (SEP 2001) • Internal audits - planned, organised and carried out (15 -26 OCT 2001) • Management review - followed by corrective actions • (5 - 9 NOV 2001)

  18. CERTIFICATION • Pre-assessment audit(12 -16 NOV 2001) • Certification audit • - conducted by the accredited body • (10 -14 DEC 2001) • The Certificates of LPS SR, š.p. • - valid for 3 years (continual improvement) (DEC 2004) • AIS • ATS, Telecommunications, SAR (mission)

  19. IMPLICATIONS

  20. COSTS External Costs • Consultancy • Training • Assessment and Certification Internal Costs • Writing manuals and procedures • Design of forms and records • Internal auditing

  21. INVESTMENTS Genuine Investments • Human efforts • Time • Commitment

  22. BENEFITS

  23. BENEFITS • ICAO compliance • Consistent quality of AIS output • Improved management and planning • Improved visibility of work processes and competencies • Documented procedures • Opportunity to identify problems and formalise change • Less wasted effort/resources • Staff qualification improved

  24. USERS PERCEPTION • Improved status of AIS • Customer oriented • Improved communication • Increased efficiency • Consistent quality of AIS output • Marketing asset

  25. SUMMARY • QMS in AIS (within the mother-company) - model - scope - responsibilities • Implementation steps • Implications and • Benefits

  26. CONCLUSIONS • QMS implementation - mandatory for AIS • ISO 9001 : 2000 - Model for Good Management • Applicable to any organisation - ANS/AIS • Customer focussed - users requirements met • Investment for the future

  27. Thank you for your attention.

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