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Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United States General Services Administration. North American Day 2005. GovBenefits.gov (DOL) Recreation One-Stop (DOI) IRS Free File (TREAS) E-Loans (DOED) USA Services (GSA).

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Transforming the Business of Government Through Shared ServicesJOHN SINDELARDeputy Associate AdministratorUnited States General Services Administration

North American Day 2005

foundational e gov implementations

GovBenefits.gov (DOL)

  • Recreation One-Stop (DOI)
  • IRS Free File (TREAS)
  • E-Loans (DOED)
  • USA Services (GSA)
  • Geospatial One-Stop (DOI)
  • Disaster Management (FEMA)
  • SAFECOM (DHS)
  • E-Vital (SSA)
  • Grants.gov (HHS)
  • E-Training (OPM)
  • Recruitment One-Stop (OPM)
  • Enterprise HR Integration (OPM)
  • E-Clearance (OPM)
  • E-Payroll (OPM)
  • E-Travel (GSA)
  • Int. Acquisition Environment (GSA)
  • E-Records Management (NARA)
  • E-Rulemaking (EPA)
  • Expanding Electronic Tax Products
  • for Businesses (TREAS)
  • International Trade Process
  • Streamlining (DOC)
  • Consolidated Health Informatics
  • (HHS)
  • Federal Asset Sales (GSA)
  • Business Gateway (SBA)
  • Federal Enterprise Architecture
  • E-Authentication (GSA)
Foundational E-Gov Implementations

Presidential Priority E-Government Initiatives

  • Direction:
  • Increasing Adoption & Utilization
  • Maximizing Operational Capabilities
  • Increasing Interoperability through standards
  • Shutting down duplicative systems
federal enterprise architecture fea

Business-Driven Approach

Component-Based Architecture

Federal Enterprise Architecture (FEA)

The Common Language for IT Investments

Performance Reference Model (PRM)

  • Government-wide Performance Measures & Outcomes
  • Line of Business-Specific Performance Measures & Outcomes

Business Reference Model (BRM)

  • Lines of Business
  • Agencies, Customers, Partners

Service Component Reference Model (SRM)

  • Capabilities and Functionality
  • Services and Access Channels

Data Reference Model (DRM)

  • Business-focused data standardization
  • Cross-Agency Information exchanges

Technical Reference Model (TRM)

  • IT Services
  • Standards
fea discovery redundant development modernization and enhancement investments
FEA Discovery: Redundant Development, Modernization and Enhancement Investments

Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

shared services environment why to what end
Shared Services EnvironmentWhy? To What End?

Common Solutions for Common Business

Processes – Federal Lines of Business (LOB) Initiative:

  • Program-specific decision-making to Enterprise level
  • Leverage commonalities in IT hosting, services and business processes operating in multiple agencies
  • Interface with E-Gov Common Solutions.
  • Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment
  • Resource constrained environment
  • Align resources with core agency mission
  • Improve service delivery and increase operational efficiencies
lines of business initiatives where are we
Lines Of Business InitiativesWhere Are We?

Lines of Business & Status:

  • Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05.
  • Human Resources Management– Same as above
  • Grants Management – 06 implementation of common solution
  • Case Management – litigation common solution implemented 06
  • Federal Health Architecture – target architecture in 05
  • IT Security – recommendations in the Fall 05
  • Information Sharing – planning stage
business model for the shared services lob initiatives

Mar 2004

Apr 2004

May 2004

Jun 2004

Jul 2004

Aug 2004

Sep 2004

Business Model for the Shared Services LOB Initiatives

Kick Off Meeting

3/18/04

LoB Vision & Plan Completed

3/25/04

Define/ Plan LoB

Develop RFI

RFI Distributed4/15/04

RFI Responses Received

5/17/04

Develop Common Solution &

Target Architecture

Final Solution & Architecture

8/2/04

Draft Solution & Architecture

6/30/04

Develop Business Case

Final Joint Business Case

Early Sept. ‘04

Draft Joint Business Case

8/2/04

Monitor and Communicate LoB Progress/Status

fm lob shared service delivery model
FM LoB Shared Service Delivery Model

Note: number of COEs, and agencies per COE, is notionally represented.

lob implementation issues
LOB Implementation Issues
  • Change Management
  • Governance
  • Metrics/SLAs
  • Commercial Sector Participation
  • Acquisition Strategies
  • Financing
ingredients for success in a shared services environment
Ingredients for Success in a Shared Services Environment
  • Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments
  • Sustained Top-Down Leadership and transparent decision-making
  • Management Team to drive effective stakeholder participation, project management skills, early wins
  • Prioritization of competing resources to facilitate developmental effort
for more information
For more information …

John Sindelar

Deputy Associate Administrator

Office of Governmentwide Policy

General Services Administration (GSA)

  • (202) 501-8880
  • john.sindelar@gsa.gov