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Plugging the Boomer Brain Drain with Simple Processes and Tools. Sue Brown, IS&T Project Lead for Communications and Collaboration Technologies.
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with Simple Processes and Tools
Sue Brown, IS&T Project Lead for Communications and Collaboration Technologies
The U.S. Bureau of Labor Statistics estimates that about 76 million Baby Boomers -- which is 43 percent of the current workforce! -- will be eligible to retire within the next 10 to 15 years.At Arkema, we launched the Workforce 2012 Project to tackle this issue.
Silent Generation 64 to 72
Older Boomers 55 to 63
Younger Boomers 45-54
Gen X 33 to 44
Gen Y 18 to 32
Workforce 2012 Objective:
To identify, capture and organize critical explicit and tacit knowledge, focused on our manufacturing facilities
This work is done by a resident expert for each site (corporate headquarters, R&D facility, manufacturing site)
What would make this process easier to accomplish?
Describe a time when …
What’s the first thing you do?
How do you know to do that?
How do you know when to do that?
How do you accomplish this work?
What does that mean?
What do you do next? Why?
What usually happens?
Can you describe a time, a specific situation, when you performed this action?
What happens if something else is done?
What would happen if?
Tell me more …
Who is responsible/involved?
What are the interrelationships among decisions?
Where are the hand-off points?
Is there a specific order of steps or elements?
What are some common mistakes or misconceptions?
What are the affective dimensions of this process?
What is the most important thing to remember when doing this?
What are examples of printed resources, support materials, documentation, procedures, manuals, instruction sheets, checklists … that are relevant?
What rules are involved?
Describe how you currently help others learn how to accomplish this work.
What are the main obstacles that hinder learners’ abilities to meet their goals and objectives?Knowledge Elicitation Guide: Use these Questions to Gain Clarification/Stimulate Discussion
(Lotus Notes or