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“You’re My New Best Friend!”. Judi DeLisle Valencia Community College June 28, 2004 ALA/LIRT. Methodology. Literature search Interviewed 8 adult female students Attended a Student Success class designed for adult returning students

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you re my new best friend

“You’re My New Best Friend!”

Judi DeLisle

Valencia Community College

June 28, 2004


  • Literature search
  • Interviewed 8 adult female students
  • Attended a Student Success class designed for adult returning students
  • Review of library’s policies, procedures, resources and services
does the lrc facilitate adult learning
Does the LRC Facilitate Adult Learning?
  • “Sanctimonious” View
  • Reality
what we thought
What We Thought:
  • Margie: came in with her SLS class and the first thing she did was connect with the librarians.
  • Vanessa: “You ladies, the librarians are the greatest!”
what we found out real first impressions
What We Found Out: Real First Impressions
  • “Anxiety” “Overwhelmed” “Confused” “Diarrhea” “Lost”
  • Problems with student assistants
  • Many procedures and processes
  • Unclear or insufficient directions/signage
real first impressions
Real First Impressions
  • Vanessa: Didn’t know it exists
  • Problems with copy machines/printing: Margie
what happened
What Happened?
  • How did these eight students overcome their initial negative impressions?
  • Common traits
  • Love of libraries
specific issues
Specific Issues
  • Library Instruction
  • Librarians
  • Handouts
  • Online Resources
library instruction was great but
Library Instruction Was Great; But
  • Too much, too fast
  • Hands-on either helpful or frustrating
  • Multiple sessions with hands on help from professor and librarian helpful; most are one-shot
librarians were wonderful but
Librarians Were Wonderful; But
  • Librarians’ have limited time with each student
  • Feeling of bothering librarians (Margie: “Its her again…must have been thinking that….”)
  • Felt they should be more independent
  • Problems with other staff, especially student assistants
handouts were helpful but
Handouts Were Helpful; But
  • Too brief; need to be more detailed
  • Weren’t helpful if they didn’t know they existed
  • Need to be on very basic things
online resources were great time savers but
Online Resources Were Great Time Savers; But
  • Computer anxiety
  • Not enough on-campus instruction before “going it alone”
  • Problems with borrower IDs/PINS
what are we doing changes implemented
What Are We Doing/Changes Implemented?
  • First Impressions
  • Library Instruction
  • Librarians
  • Handouts
  • Staff
  • Online Resources & Services
first impressions
First Impressions
  • ‘Road Map’ for orientation
  • Redesigned Web page
  • Customer training for student assistants
  • Better signage especially up-front
  • Inviting furniture and atmosphere
  • Enforcing a Learning Center Acceptable Code of Behavior
library instruction
Library Instruction
  • Promote multi-class instruction
  • If one-shot, then one database well
  • Video follow up for databases
  • Sign up for individual consultations
  • Proactive & Library Survival sessions
  • Classroom Assessment Techniques
  • Our responsibility to get with faculty to get students in (Vanessa: “..not a good thing….”)
  • Make no assumptions about students (Margie: “…visual processing handicap”)
  • Remain open, informal, inviting
  • Redesign reference counter
  • Proactive with faculty
  • Publicize handouts through Atlas portal system & faculty pages
  • Better signage
  • Made more visible on library home page
  • Handouts on non instructional topics
  • Interactive handouts/Self assessment handouts
  • Customer training
  • FISH Philosophy for Student Assistants
online resources services
Online Resources & Services
  • Marketing
  • Computer training sessions
  • Video follow ups available
  • Ask a Librarian email and chat
our best students
Our Best Students
  • Ana Amaya
  • Vanessa Clyborn-Thomas
  • Teresa Durrant
  • Mary Little
  • Lana McMurray
  • Denise Sullivan
  • Margie Tinis
  • Chandra Ward
why we love our female adult students
Why We Love Our Female Adult Students?
  • They have a clue!
  • They listen and do what they are told
  • They make us feel good about what we do (Vanessa)
  • They sometimes do become our “New Best Friends!”
thanks to
Thanks to:
  • Angelique Smith, Manager Teaching and Learning Center
  • Dan Kimble, Librarian
  • Amy Eger, Instructional Design Specialist
  • Paulette Smith, Librarian
  • Suzanne Johnson, Librarian
  • Nuria Curas, Librarian
  • Diane Orsini, Communications Professor
  • Dr. Karen Blondeau, Director West Campus LRC
  • Separate handout