From Centrex to Cloud Communications

1. From Centrex to Cloud Communications ITPXPresented by Huw ReesVP Business DevelopmentApril, 2012

2. 8x8, Inc. Business Overview Description Headquarters Revenue Patents Data Centers Customers Government Contracts Cloud-based (SaaS) provider of Hosted Unified Communications, Contact Center and Hosting solutions Silicon Valley (Sunnyvale, CA) $93M revenue run rate; 25%+ growth; Nasdaq listed. Awarded 79 US patents to date Seven US locations, four international Over 28,000 business customers Networx Enterprise, WITS3, Schedule 70 (GS-35F-0265X), NASA SEWP IV (NNG07DA20B and NNG07DA64B)

3. What are the Business Drivers for UC? • Enhanced collaboration • Productivity improvements • Flexibility • Integration with other business processes • Mobility

4. Are Businesses Deploying Unified Communications? Source: Survey taken at CIO Conference, April 2012. Sample size 90 CIOs.

5. Hosted IP Telephony and UC Services Market: Installed Lines (North America), 2008-2017 Source: Frost and Sullivan 2012

6. Pain points when deploying UC? • CIO Pain Points for Premise Based UC Implementations • Multiple platforms • Remote sites and employees • Requires expensive IT resources to manage • Eliminate the Pain! • Deploy a Cloud Service not a Hardware Implementation

7. Centrex was the original “hosted voice”

8. What changed when the world moved to IP Communications? Internet

9. Voice is now just an “application”!

10. Unified Communication Cloud Solutions A Suite of Services Designed to Work Seamlessly Together Easy to deploy | Easy to manage (all web based) |Extremely cost effective • Cloud Voice • Hosted PBX and unified communications services • Cloud Video • Flat-rate cloud-based videoconferencing solution • Cloud Contact Center • Deploy cost effectively where it could not have been done previously

11. Service and System Architecture 8x8 Core Cloud Services Meeting &Collaboration(SaaS) Services OnDemandContact CenterServices Virtual RoomVideo ConferencingServices Business Voice/Video Services Virtual Private Servers DNS Service Private Enterprise Cloud Services Call Recording Services Managed Hosting Services Administration and Monitoring High Availability Architecture Security Architecture NetworkOperations Center(NOC) ServiceMonitoring DatacenterMonitoring 3rd Party ServicesMonitoring Network Monitoring API Services Monitoring Diagnostic & Alerts Fraud Tools Customer Tools & Applications APIs & 3rd Party Integration Account Manager Virtual Office Online Network Monitoring Tolls Web/ Video Conferencing Mobile Access to Call Logs & Recordings Click-2 Call CRM Application Integration Billing Integration Social Networking Service and Support Customer Service and Support Business Process and Procedures Professional Services

12. Challenges moving from Centrex to Cloud Critical questions to ask prospective vendors!

13. Architecture for HA and Security • Key Points • No single point of failure • Fully redundant, highly scalable • Can be deployed on public orprivate networks • FISMA certification in Q3 2012

14. Complex Networks • Enterprise / government networks are complicated

15. How can you manage a large multi-site deployment? Manage the entire account from a simple web portal Manage from one to thousands of extensions Training and 24x7x365 help available in real-time

16. What can you do with Cloud UC? Create, join and invite participants to web, audio and video meetings Integrated with Microsoft Exchange and Google • No software download, plug-ins or supplemental hardware required • Integrated VoIP, chat, desktop sharing and dial in/dial out features • Unlimited meetings for a low monthly price

17. What else can you do with Cloud UC? • Record any audio meeting or portions of an audio meeting • Playback and/or download meeting audio recordings • Perform desktop sharing and white-boarding • Seamless integration with voice/phone services

18. Cloud Call Center Now you can deploy professional call centers quickly, in a cost effective manner • Award-winning SaaScallcenter offering • Multimedia/chat support • Skills-based routing • Call recording • Real-time monitoring • Historical reporting • Case management

19. Cloud Video Conferencing • Don’t buy expensive video conferencing infrastructure! • Any computer using a browser and webcam • Any Polycom VVX or HDX 4000 - 9000 series • Any phone can call into theconference and join by audio

20. Mobile services (BYOD) With Virtual Office Mobile… You can be in a hotel in London receiving or making calls to the US at no additional charge • Converts an iPhone/iPod Touch/iPad andAndroid device to a Virtual Office extension • Just needs a WiFi connection • The business world is moving to BYOD, what about government? * 8x8 is the service provider behind the AT&T Call International service

21. Case Study: Indiana PRS • State of Indiana, Public Retirement System • Old, inflexible, simple PBX installations • No professional call center system and quotations from vendors were very expensive • Solution • Deployed 8x8 UC and Virtual Contact Center • Using Level3 MPLS with 3 bonded T1s to each location • 400 UC seats in two locations and 40 Contact Center seats • Advised by KPMG • Deployed in 6 weeks from order (2 weeks for 8x8 services, remainder was the T1 installations) • Benefits • Common directory across both sites • Simple management for MACs • Minimal CapEx, budget-able fixed op-ex • Professional contact center with searchable call recordings to comply with new laws

22. Government Sector • Contract vehicles: Networx Enterprise, WITS3, Schedule 70 (GS-35F-0265X), NASA SEWP IV (NNG07DA20B and NNG07DA64B) • FISMA Certification expected Q3 2012 • Existing Federal contracts include: - Federal Maritime Commission - U.S. China Commission - Administrative Conference of the U.S. • Defense Nuclear Facilities Safety Board • Inter-American Foundation • Environmental Protection Agency • State & Local Government • City of Garden Grove, California • Indiana Public Retirement System

23. www.8x8.com