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Russell M. Cozart – CIS Internship Summer I 2007 McMurry University Information Systems Department
McMurry University • Information Systems Department
CIS Internship • Essential Duties • Customer Service & Support • PC Hardware/Software Support – troubleshooting, diagnosing, installing and repairing • Printer Support – Installing, diagnosing and troubleshooting networked and non-networked printers • Assist in dealing with student/staff/faculty computing needs (i.e.: changing computer passwords, creating/modifying/troubleshooting network accounts) • Provide administrative support for Director of Customer Service • Provide support and backup for Helpdesk Coordinator • Install and troubleshoot network hardware/software
Mobile Online Visionary Education MOVE Initiative
Hewlitt-Packard TC4400 Enterprise Scale Project Inception thru Implementation Met with HP Representative Participated in High Level – Roundtable Discussions Contributed in logistics and planning sessions at all stages of initiative
Tablet Distribution SOAR Distributions (3) Pre-setup of machines Initialized Individual Machines Established User Accounts/Profiles on Machines
End User Support Troubleshoot tablet problems Solution-Seeking Sessions in aftercare of tablets
McMurry University Information Systems Department Mr. Louis Voit – McMurry University Computer Science Department Thank You Thank you to all my sponsors!