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Introducing

Introducing. N ational D river A ccountability P rogram ( NDAP ). to the. Eastern WM Market Areas By: Tim Miller, NDAP. WM on NDAP. Ohio Illinois Indiana Michigan Minnesota Wisconsin Iowa Nebraska Kansas North / South Dakota Canada

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Introducing

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  1. Introducing National Driver Accountability Program(NDAP) to the Eastern WM Market Areas By: Tim Miller, NDAP

  2. WM on NDAP Ohio Illinois Indiana Michigan Minnesota Wisconsin Iowa Nebraska Kansas North / South Dakota Canada California (Irvine, Santa Ana, Palo Alto, Monterey, Alameda) Arizona (Tucson, Kingman, Phoenix) Colorado New Mexico

  3. WM Drivers know for a fact that …. “We Value SAFETY”…. is indeed a CORE value!

  4. What is NDAP? • NDAP is an established automated fleet safety monitoring program designed to help reduce incidents through driver awareness and driver accountability. • NDAP is the next generation of the 1-800 “how am I driving” programs due to the automated efforts of this program.

  5. Why NDAP Works • Simple Not GPS, Not complicated, It is was it is • Messaging services are quick Cell phone / Emails / Web Immediately • Messaging services get to the right people Multiple (phone , email, Blackberry) • Easy to respond to an incident Link within Email takes you where you need to be • Automated reporting supports BPL initiative Runs nightly, provided weekly Un-responded report • NDAP helps spot safety issues Driving, Mechanical, Compliments (not many out there) • NDAP responsiveness to the needs of WM Reports, training materials, phone support

  6. How it works • Using the Sticker on the back of our trucks, caller calls in the 1-877 # and reports the unique ID found on the Sticker. • Caller is then asked to leave the message and report the incident. • Caller then hangs up. • Immediately after hanging up, the caller’s message is played back to the WM Safety Manager in charge of that vehicle via email and/or phone call. • Since NDAP captures the caller’s phone number (Caller ID), the WM Safety Manager will call this person back, “thanking them” for reporting the incident and to gather any additional information that may be required. • Using the information provided by the caller, the Safety Managers will relay the complaint/compliment etc. onto the driver soon after the call is received in order to discuss and resolve the incident.

  7. Types of Calls • Compliment Courteous / Safe Helping lady cross the street • Complaint Trash blowing out the back - 1 Trash blowing out the back - 2 Ran Stop Sign Not using Signals Bad Merge almost got rear-ended Trash and Speeding Speeding in Construction Zone • Mechanical Brake lights not working Backup lights broken Tire issues – Retread Tire issues – Flat Tire Brake Booster Broken

  8. Let’s do the Demo • I’ll call in an incident on one of your WM vehicles and leave a message. • Once I hang up, I become the DM, RM, SM for WM. • I will be notified in three different ways • Phone (you will hear my other phone ring) • Email (we will view the email) • Web (we will get into the web to view) • You will see, and hear all of this.

  9. Calls per 100 vehicles per Month“Over 2.0 – Not good”

  10. Future Integration • AIMS • Safe Comm Services

  11. Cost • Corporate Rate • $4.50 per sticker (one time) or replacements • $5.00 per year per vehicle – Service Example: 500 vehicles Year 1 = 500 * $9.50 (sticker + service) $4,750 Year 2+ = 500 * $5.00 (service) $2,500

  12. What’s Next? • Contact me individually to get your MA up on the program. • Tim Miller -951-231-1812. • Support@ndap.com • Step 1 – Get vehicle Data / User Data • Step 2 – Schedule Training • Step 3 – Internal buy-in on NDAP • Step 3 – Mail Stickers • Step 4 – Place Sticker on vehicle • Step 5 – you are DONE!

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