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Alcatel OmniPCX Enterprise R6.1. Release presentation April 2005. Alcatel OmniPCX Enterprise R6.1 positioning. Improve user interaction A user centric release thanks to A complete and innovative range of IP phones with the launching of entry level sets

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Alcatel OmniPCX Enterprise R6.1


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    1. AlcatelOmniPCXEnterprise R6.1 Release presentation April 2005

    2. AlcatelOmniPCXEnterprise R6.1 positioning • Improve user interaction • A user centric release thanks to • A complete and innovative range of IP phones with the launching of entry level sets • A new full-featured and user-friendly range of TDM phones with the launching of three traditional sets • Maximize ROI • A highest system availability & flexibility release thanks to • Spatial redundancy over different IP subnet • Secured Media Gateway with highest functionality • Overflow over PSTN between the Media Gateway and the call server Alcatel 8 & 9 series

    3. AlcatelOmniPCXEnterprise R6.1 positioning • Launching • A worldwide release • Europe, MEAI / APAC / LATAM / USA • A minor commercial release • No certification is needed (if R6.0 certified) • Major or minor software upgrade licenses • Major migration for 4400 systems • Launching dates • Commercial launching (DR3) : W05 • Technical release (TR) : W15 • Ordering/Delivery (CRR/DR4) : W18 • Quotation via ACTIS 9.1 & ExpressQuote 5.1 : W16

    4. AlcatelOmniPCXEnterprise R6.1 Quotation • ExpressQuote : • ExpressQuote 5.1 available on W16 for Quotation & ordering • Same offer perimeter as R6.0 (Common Hardware, design rules and limits) • Introducing new 9 & 8 series and associated licenses, new engines • except XML Web Services • ACTIS : • ACTIS 9.1 available on W16 for Quotation & ordering • Full offer without limitations • Introducing a new simplified Interface based on Express GUI but without limitations - one tool customized according to sales force profiles - easy switch from simplified to full interface keeping all informations entered - …

    5. OmniPCXEnterprise HQ 1 HQ 2 IP VPN OmniPCXEnterprise Branch Tele worker Home worker Branch Branch AlcatelOmniPCXEnterprise R6.1 evolutions 1/3 • Alcatel OmniPCX Enterprise R6.1 main evolutions • System evolutions : OXE R6.1 • Call Server OXE R6.1 • Management of the complete Alcatel 8 & 9 series • New user-centric features : Multiple redial list, Event list, Cyrillic … • Ergonomics improvement : Forward status indication, … • Spatial redundancy over different IP subnet • Automatic private to public voice overflow • SSL : Authentification & secured HTTP flow (HTTPS) for Web tools • Hardware evolution • ACT-CH8 : new ACT shelf for common hardware boards in Crystal cabinets • New RGD board to connect ACT-CH8 & Crystal shelf via INTGD (INTOF2) • New INTOF2 board replacing INTOF board ( same usage ) • Phase-out of LIOB/LIOP/LIOX and INT1/INT2 boards • OmniVista evolution : 4760 R3.1 • Support of OmniPCX Enterprise 6.1 evolutions : • Spatial redundancy over different IP subnet • Display in Topology of new common hardware rack in crystal ACT • Configuration & graphical display of new Alcatel 8 & 9 series.

    6. AlcatelOmniPCXEnterprise R6.1 evolutions 2/3 • Alcatel OmniPCX Enterprise R6.1 main evolutions • Wireless LAN offer step 1.1 • Security evolutions : • WPA 2 PreSharedKey (authentification), Software evolution of current MIPTs • Typology : • Mobile IP Touch VoWLAN solution is integrated with Alcatel OmniAccess WLAN infrastructure and Alcatel OmniPCX in order to deliver best service level and performance. • Capacity extension : up to 500 MIPTs managed on a single Call Server • Multi-sites configuration (specific design rules) • Country list : Europe / US / Australia • OT Unified Communications R3.0 : A suite of four applications • My Phone, My Messaging, My Assistant integrated applications • My Teamwork : Presence, Instant Messaging Audio and web conferencing • OT Contact Center R6.1 Standard Edition & OmniGenesys suite • IP Softphone agent (VoIP Plugin), • RSI SynchroServer evolutions : • Mono directional permanent, Synchro Pilots + Agents per Group indication, • RSI evolutions : Bypass temporary and multi-sites, Interface & capacity increase,…

    7. AlcatelOmniPCXEnterprise R6.1 Alcatel 8 & 9 range Release presentation

    8. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : the story goes on • A series of new terminals • To complete the IP Touch range introduced in Q3/2004 • Enriching the Alcatel OmniDesktop terminals portfolio addressing new end-users communication needs : • alternative design, “hifi” audio quality, • Application oriented ergonomics, • open to third party business applications … • Introducing 2 new IP models • Middle range • Entry level (available in Q3 2005 – R6.1.1) • Introducing 3 new TDM models • High End + Middle range • Entry level (available in Q3 2005 – R6.1.1) • As a complement to the Reflexes range • Completed with a smart display module • Electronic labels

    9. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : the global view TDM Reflexes 4004 4010 4020 4035 Q3 2005 (R6.1.1) 9 series New New 4019 4029 4039 IP e-Reflexes 4010 4020 4035 Q3 2005 8 series (R6.1.1) New 4018 4028 4038 4068

    10. 10 keys Smart display 40 keys AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : add-on modules New • A smart display module extending the capabilities of the phone : • 14 additional direct access buttons • A large LCD display allowing quick and easy “paperless” identification of associated buttons • Up to 3 smart display modules • Commercial packs including one phone with 10 additional keys: • Alcatel 4039 pack 10 & 4029 pack 10 • Alcatel 4038 IP Touch pack10 & 4028 IP Touch pack10 • The 3 extension modules available on all phones • Except 4018 and 4019 New

    11. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : IP range view New attractive design Graphical/Color display Outstanding audio Future-proof (security …) New way of communication Open to business applications R6.1.1 4038 pack 4028 pack 4068 4038 4028 4018 e-Reflexes Basic IP telephony Dedicated usage : Operator position, agent, Hotel … 4035 4020 4010

    12. 4039 pack 4029 pack 4029 4019 4039 4004 4035 4020 4010 AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : TDM range view 9 series New attractive design Graphical adjustable display Outstanding audio User-friendly GUI R6.1.1 Reflexes Standard telephony Cost-effective Dedicated usage : Operator position, agent, Hotel …

    13. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : Summary

    14. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : 4028/4029 • Available with R6.1 • Adjustable graphical B&W display(64 x 128 pixels - 70 X 38 mm) • 6 soft keys • Alphabetic keyboard • 4 directions navigator • HandsFree • Mute key • Redial key • Direct access to maibox • Programmable keys (up to 70) • Headset plug • 2 ethernet ports (4028 only) • XML openess (4028 only)

    15. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : 4038/4039 • Available with R6.1 • Adjustable graphical 4 levels grey display • 10 soft keys • Alphabetic keyboard • 4 directions navigator • HandsFree • Mute key • Redial key • Direct access to maibox • Programmable keys (up to 70) • Headset plug • 2 ethernet ports (4038 only) • XML openess (4038 only)

    16. 3- Smith Kevin AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : 4018/4019 • Available with R6.1.1 in 3Q 2005 • 1x20 character display • 2 directions navigator • Direct access to repertory • HandsFree (on 4018) • Group listening (on 4019) • Mute key • Redial key • Direct access to maibox • 6 programmable keys • 2 ethernet ports (4018 only)

    17. AlcatelOmniPCXEnterprise R6.1 Alcatel OmniDesktop : 4068 • Available from R6.0 • Adjustable graphical colour display • 240 x 320 pixels (¼ VGA) • 73,5x55,6 mm - 4096 colours • 10 soft keys • Alphabetic keyboard • 4 directions navigator • HandsFree • Mute key, Redial key • Direct access to maibox • Programmable keys (up to 70) • Headset plug • Bluetooth connectivity • 2 ethernet ports • XML openess

    18. 3rd Party Business Applications AlcatelOmniPCXEnterprise R6.1 A new way of communicating ... • Presentation of all OmniPCX Enterprise telephony services • Access to the Interactive Communication Suite : OT Unified Communication • Access to business applications via the presentation server (XML http client - Application prioritization via the presentation server manager = high availability/performance ) Alcatel 40x8/40x9 alcatel 4068/4038 Alcatel 4068/4038/4028

    19. AlcatelOmniPCXEnterprise R6.1 A new way of communicating ... My phone My assistant OmniTouch Unified Communication My messaging Alcatel 4068/4038 Alcatel 40x8/40x9 Alcatel 4068/4038/4028 All Call handling Services New Graphical user interface Except : Attendant position, ACD agent position, Hotel/hospital features 3rd party Business Applications

    20. AlcatelOmniPCXEnterprise R6.1 New features 1/2 • New user-centric features • Multiple redial list • Last 8 outgoing calls • External calls only or both External/internal calls • Direct speed dial • Events list ( “call log”) • Unanswered calls (Int/Ext) • Last caller • Redial list • Ergonomics enhancement • Forward status in home bar • Unanswered calls management • Mail led management • …

    21. AlcatelOmniPCXEnterprise R6.1 New features 2/2 • Alcatel 4028/4029 • Same ergonomics rules as 4038/4039 adapted to its user interface : • Limited contextual actions ( up to 4 ) • 2 lines information • Same features as 4038/4039 • Extended Dial by name • Call presentation / call consultation • Extended repertory and programmable key, … • Software licenses (Alcatel 8 & 9 series) • Same software user licenses • Alcatel 8 series user license = current e-reflexes license • Alcatel 9 series user license = current Reflexes license • Same UA hardware interface for Reflexes and 9 series

    22. AlcatelOmniPCXEnterprise R6.1 Highest availability Release presentation

    23. OmniPCX OmniPCX Logical IP @ ‘X1’ AlcatelOmniPCXEnterprise R6.1 Spatial redundancy : present situation • Com Server redundancy with role addressing Polling + updating Standby role Main role IP Subnet ‘X’ Mirroring IP All the IP devices (Media Gateway, IP Phone, external Servers) seen only one logical IP address : the main IP address Media Gateway Server : Call Control Signaling

    24. OmniPCX OmniPCX AlcatelOmniPCXEnterprise R6.1 Spatial redundancy : present situation • Com Server redundancy with role addressing Polling + updating Main role Main role IP Subnet ‘X’ Mirroring Logical IP @ ‘X1’ IP All the IP devices (Media Gateway, IP Phone, external Servers) seen only one logical IP address : the main IP address The CS switch-over is transparent for the IP devices thanks to the IP role addressing mechanism Media Gateway But the use of IP role addressing implies that both Com Server have to be located in the same IP sub-network and this is too much restrictive when both Communication Server are located in two distinct geographic sites as it imposes conditions : a “bridging” (at Layer 2) between both IP subnets is mandatory and the IP subnet routers must be able to broadcast the right routes. Due to their architecture, some customers cannot accept these conditions. Server : Call Control Signaling

    25. OmniPCX OmniPCX AlcatelOmniPCXEnterprise R6.1 Spatial redundancy : dual IP subnet • Com Server redundancy with dual IP subnet Polling + updating Standby role Main role IP Subnet ‘X’ IP Subnet ‘Y’ Mirroring IP @ ‘Y1’ IP @ ‘X1’ IP All the IP devices (Media Gateway, IP Phone, external Servers) have to be able to address 2 IP @ The CS switch-over is transparent for the IP devices Server : Call Control Signaling

    26. OmniPCX OmniPCX AlcatelOmniPCXEnterprise R6.1 Spatial redundancy : dual IP subnet • Com Server redundancy with dual IP subnet Polling + updating Main role Main role IP Subnet ‘X’ IP Subnet ‘Y’ Mirroring IP IP @ ‘Y1’ All the IP devices (Media Gateway, IP Phone, external Servers) have to be able to address 2 logical IP @ for main role The CS switch-over is transparent for the IP devices To establish an IP link, the IP device set a request on both logical IP address, the CPU in main role is those which answer to the request. Server : Call Control Signaling

    27. AlcatelOmniPCXEnterprise R6.1 Spatial redundancy : dual IP subnet • design rules … • The spatial redundancy in dual IP subnets is supported by following • IP devices : • IP media Gateways • IP Touch 40x8 range • Except e-reflexes range & Wifi equipments • Applications : • 4645/4635 • 4760i/4760 • OT Contact Center : CCD/CCS • XML Web services • « XML IP Touch » third party applications • ACAPI V2.1 • Except • Genesys applications (CCemail, CCoutband, CCivr, Cca, CCweb) • RSI Synchro Server • OT Unified Communication

    28. Automatic Private/Public voice Overflow Business Continuity AlcatelOmniPCXEnterprise R6.1 Private to public voice overflow: current situation • Automatic Overflow of communications in distributed architecture • Cost optimized branch office server • Small Branch Office solution in R6.0 • PSTN access needed in the BO • Automatic overflow : • public caller ID instead of private HQ Media Gateway Main OmniPCX Enterprise WAN/LAN Stand Bye Distributed architecture OmniPCX Enterprise PSTN / ISDN OmniPCX Enterprise

    29. Centralized architecture Communications over PSTN/ISDN Back-up signaling OmniPCX Enterprise OmniPCX Enterprise Media Gateway Media Gateway AlcatelOmniPCXEnterprise R6.1 Private to public voice overflow: current situation • In centralized architecture using common hardware media gateways, back-up signaling but no overflow of communications • Solution independent from data network • Using Backup Signaling Link • PSTN access needed in the branch office • Outgoing call is established manually by the caller which must know the public number of the callee. PSTN / ISDN HQ Main WAN/LAN Stand Bye

    30. Automatic overflow of communications over PSTN/ISDN OmniPCX Enterprise Media Gateway Media Gateway Business Continuity AlcatelOmniPCXEnterprise R6.1 Private to public voice overflow : automatic overflow overflow • With 6.1, automatic overflow of communications in centralized architecture using common hardware media-gateways • In case of IP network failure the call is re-routed on public network to reach the called party : • The call server detects a failure on IP network. A back up signaling is established and then after checking barring of the calling party, any outgoing call is automatically re-routed and established via the public network. So the internal number of the called party is translated to a public number. • For attendants sets, the feature is always accessible • For others kind of set, “Overflow from private to public” barring is used. • The calling party is informed on his set when the overflow is used. • Apply for incoming or outgoing calls in restricted mode • The feature includes CAC overflow • When the maximum number of simultaneous incoming or outgoing calls on one site is reached (CAC satured), if configured, the overflow on public network is automatically put in place for any new calls. Back-up signaling PSTN / ISDN HQ Main WAN/LAN Centralized architecture

    31. AlcatelOmniPCXEnterprise R6.1 Hardware evolution Release presentation

    32. AlcatelOmniPCXEnterprise R6.1 hardware evolution : ACT-CH8 1/4 • ACT-CH8 shelf • New shelf with a new back panel and a new Power Supply designed to use existing common hardware boards and to fit into existing M2 and M3 cabinets of Crystal hardware. • 8 slots are dedicated for common hardware boards and 1 slot for the converter board.Boards are plugged in standing position (including the new power supply) into the ACT-CH8 shelf. • Interconnection between Crystal boards and CH boards is provided by : • INTGD board based on INTOF2 architecture and design • RGD board which is an adaptation of GD board to take into account the synchronization issues between CH and Crystal shelves via HSL. • HSL link (INTGD/RGD-5M cable) • Power Supply board (PC04) is connected on the 48 V provided by Crystal cabinet (DC/DC converter)

    33. Common hardware boards PCO4 RGD with HSL ACTCH8 shelf INTGD/RGD cable : HSL link INTGD : INTOF2 Crystal shelf 6U (ACT14) M2 crystal cabinet AlcatelOmniPCXEnterprise R6.1 hardware evolution : ACT-CH8 2/4

    34. Common hardware boards PCO4 RGD with HSL ACTCH8 shelf INTGD/RGD cable : HSL link INTGD : INTOF2 M3 crystal cabinet AlcatelOmniPCXEnterprise R6.1 hardware evolution : ACT-CH8 3/4 Crystal shelf 12U (ACT28)

    35. AlcatelOmniPCXEnterprise R6.1 hardware evolution : ACT-CH8 4/4 • List of boards plugged in the ACT-CH8

    36. AlcatelOmniPCXEnterprise R6.1 hardware evolution : INTOF2 1/2 • INTOF2 supports two main functions : • One called INTOF2 replacing former INTOF to connect main Crystal cabinet and its peripherals or Crystal nodes together. • INTOF2 & INTOF are fully compatible on a same Crystal system • Same type of board ( INTOF or INTOF2) must be used when they are in opposite side : • INTOFA INTOFB, INTOF2A INTOF2B, INTOF2S INTOF2S, … • One called INTGD to connect Crystal ACT & ACT-CH8 to allow to expand Crystal with common hardware boards • INTGD can be located at any slot of Crystal cabinet • Its peer in ACT-CH8 is a RGD board both connected through a HSL link : • INTOF2 RGD • INTGD allows the clock synchronization between the Crystal and the ACT-CH8 cabinets • Type of boards defined using MAO

    37. AlcatelOmniPCXEnterprise R6.1 OmniVista 4760 R3.1 Release presentation

    38. CPU 2 CPU 1 OmniVista 4760 OmniPCX Enterprise 6.1 evolutions • Support of OmniPCX Enterprise 6.1 evolutions • Spatial redundancy on dual subnet • Display of new common hardware in crystal ACT (ACT-CH8)

    39. OmniPCX Enterprise 6.1 evolutions • Management of 4018/4028 and 4019/4029/4039 sets • Configuration & graphical display • Migration from Reflexes to 8&9 series • Accounting, subscription • 8 & 9 series : New New 4028/4029 TDM 4019 4029 4039 New New IP 10 keys 40 keys Smart display 4018 4028 4038 4068

    40. Provisioning enhancements for large networks • Topology enhancements for large networks • Enhanced performance for a large number of nodes, 100 Media Gateways / node • Customized display of the links • Other : • Russian language • FTP server supported on OmniVista 4760 server FTP server OmniVista 4760

    41. OmniVista 4760 compatibility • Operating systems (1) NT only in case of migration from 4760 1.x or 2.0 - Win NT Server SP6 mandatory for the server (2) Windows 2000/2003 Server mandatory for PPP connectivity and for more than 5000 subscribers (3) Windows XP SP1 for OmniVista 4760 3.0, SP2 for 3.1 Windows NT is no longer supported

    42. OmniVista 4760 R 2.0 R 2.1 R 3.0 R 3.1 PBX OmniPCX 4400 X X X X R3.0 to R4.2 OmniPCX 4400 X X X X R5.0 Ux and Lx OmniPCX X X X Enterprise R5.1 OmniPCX X X Enterprise R6.0 OmniPCX X Enterprise R6.1 OmniVista 4760 compatibility • PBX software release compatibility

    43. www.alcatel.com