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Amdocs Unified Communications solution. The situation facing SPs. Carriers. End-Users. In a very fragmented communication ecosystem, end-users need a true launchpad for all their communications.

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the situation facing sps
The situation facing SPs



  • In a very fragmented communication ecosystem, end-users need a true launchpad for all their communications
  • OTT players are leading the video and VoIP communications on mobile market putting the operators at risk of losing:
    • The relationship with their subscribers on basic communication services
    • SP’s need to embrace the OTT opportunity as more and more voice and SMS plans move to unmetered.

What is Amdocs Unified Communications?

  • An SP-brandedcommunication solution running across multiple devices
  • Acting as the launchpad for the end-user's communication through an address book merging all his contacts
  • Embracing unification over all communications: voice, video, messages…
  • Value Proposition to SP
  • As Service Providers move towards metered data packages with unlimited voice and messaging, drive new data revenue with a feature rich and differentiating application
  • Retain loyalty by providing SP-branded essential communication services, available on both SIM and SIM-less devices
amdocs unified communications features
Amdocs Unified Communications Features

Video/VoIP Calling and Conferencing

Unified Address Book

Social Messaging

  • Video/VoIP calling
  • “Tap to add” conferencing
  • VoIP to GSM calling
  • Smart call routing
  • Voice messaging
  • Conference recording
  • Third-party VoIP interoperability
  • Video mail, Video mute
  • Screen sharing
  • Integration with corporate PBXes
  • Smart contact merging from multiple sources
  • Automatically synced across all devices
  • Single identity across devices & networks
  • Contact edition
  • Location aware address book
  • Remote log-out
  • Local address book back-up/restore
  • Integration with corporate address book
  • Converged interface for all messaging
  • Instant Messaging and Presence
  • Social feeds reading & edition
  • Third-party IM interoperability
  • Smart IM routing to SMS
  • File transfer
  • Emoticons

High Level Architecture

UC Clients

UC Hosted Platform

Identity & Authentication

Unified Social Contact List

Social Network Gateway

Instant Messaging & Presence

Video / Voice over IP

Unified Address Book Server

Social Networks

IP connectivity

(WiFi, HSDPA, 3G, LTE,…)

User Management API

Instant Messaging Gateway

Branded Smartphone Communication App

VOIP Gateway


A Modular Approach

  • Fully modular design
  • Differentiateyour offering and tailor for specific use cases by mixing and matching capabilities
  • Guarantee future-proof extensibility with Open Standard APIs

Branded Application

Application Logic and Branding

Amdocs UC SDK

Unified Instant Messaging

Identity & Social Network

Voice/Video over IP

Unified Social Address Book


unique selling points
Unique Selling Points

Excellent User Experience

  • The richest feature set across iOS, Android and Web
  • MNO-branded ‘n-Screen’ application

Fast Time-to-Market

  • 5 months TTM for operator branded solution – zero integration by default
  • Hosted SaaS model, dedicated or cloud deployment


  • Entirely standards-based implementation
  • Syndicated interoperability between MNOs
  • Rich Communication Services (RCS) interoperability