Conflictmanagement Fedasil Belgium Presentation by Riet Picavet

1. Conflictmanagement Fedasil BelgiumPresentation by Riet Picavet

2. Agenda • Reception centers Fedasil • Positioning reception centers • Received persons in the centers • Legal framework • Types of agression

3. Agenda • Policy: as is + to be • Registration • Prevention • Action • Aftercare

4. Fedasil reception centers • Public care facilities: 19 reception centers managed by Fedasil • 16 regular centers • 1 transit center • 2 observation and orientation centers for minors • Individual care facilities: managed by public welfare / ngo’s • Total: 24 000 places

5. Fedasil Reception centers • Public care facilities (Virton)

6. Fedasil Reception centers • Public care facilities (STR)

7. Fedasil Reception centers • Public care facilities (STR)

8. Fedasil reception centers Public care facilities (BRO)

9. Fedasil reception centers • Public care facilities (BRO)

10. Fedasil reception centers • Public care facilities (BRO)

11. Fedasil reception centers • Public care facilities

12. Fedasil reception centers • Individual care facilities (Pittem)

13. Fedasil reception centers • Individual care facilities (FOI PON)

14. Positioning reception centers

15. Received persons Fedasil • Family composition • 44% families • 38% singe men • 11 % minors • 7 % single women • Nationalities: largest representations • Afghanistan • Guinea • Rusland

16. Legal framework • Main principles ‘opvangwet’ (12/01/2007) • To offer the asylumseekers a quality of life according to human dignity • Providing material assistance during the asylum procedure • Shelter in two steps: first in a public reception center, after in a more individual place

17. Legal framework • Rights and obligations • described in house rules. All residents receive the rules during their intake in the center. • Disciplinary measures to maintain order, security and tranquility in the center • Sanctions: if houserules are violated • 7 legal sanctions

18. Legal framework • Sanctions (7) • (1) formal notice stating in social file • (2) temporary exclusion from participating in activities organised by the center • (3) temporary exclusion of the possibility to do community services • (4) limited access to some services • (5) obligation to perform tasks of general interest • (6) disciplinary transfer • (7) temporary exclusion from reception

19. Types of agression • april: total of 310 sanctions in Fedasil regular centers • Most common offenses: • Physical aggression • Smoking in unauthorized places • Missing an appointment • Verbal agression • Violation permission rules

20. Types of agression • Most common sanctions • Sanction1: formal notice • Sanction 5: obligation to perform tasks of general interest • Sanction 6: disciplinary transfer

21. Noteworthy • Increase in the number of aggression incidents (physical and verbal) • More group aggression / big incidents • More aggression against staff members • Increasing attention from politicians and the press

22. Some concepts • What is aggression? • Aggression is observable , nameable behaviour that is made consciously or unconsciously with the possible consequence of physical damage and humiliating. This bahavior can cause harm to people , to themselves and/or to material.

23. Some concepts • Aggression: • Is not wanted, not allowed, not tolerated • Is always followed up • has to be manageable • will always be a part of the life in a center • focusses on collectivity, but with space for an individual approach • Individual circumstances determine the reaction of the aggressor

24. Concepts • Aggression is large: • Physical aggression • Verbale aggression • vandalism

25. Policy Fedasil AS IS • Registration • Incident reports • Adabase • Briefings / day and night reports (multi) • Registration sanctions (register) (next slide) • Prevention • Type guides • Handling plan aggression / drugs • Questionnary residents • Meetings with residents • Code of ethics • House rules (general + specific)

26. Registration sanctions

27. Policy Fedasil AS IS • Action • Sanctions • Time out center for minors • Aftercare • Stressteam

28. Policy Fedasil TO BE • Action plan aggression management • Veerle Berx • Registration • Standardization incident reports / type guides • Databank types aggression

29. Policy Fedasil TO BE • Prevention • Analysis questionnary residents • Questionnary staff members about perception of aggression • Audit infrastructure: safety, liveability, neatness • Aggression manager in each center • Benchmark other organisations • Formations for staff members • Improve cooperation with healthcare centers (psy)

30. Policy Fedasil TO BE • Action • Walkie talkies • Script for agression management • Efficient information transfer • Script educational methods for minors • Aftercare • Stressteam • debriefings

31. Formation • Pyramid: 4 levels • Level 1: basic attitude • Setting limits • Assertiveness • Relation to colleagues and residents • Professional communication • Saying no in a constructive way

32. Formation • Level 2: basic formation aggression • For all operational staff members • Persuasion techniques • Group conflicts • Assertiveness and authority • Risk analysis • Crisis communication

33. Formation • Level 3: specific target groups • Working with minors • Formation for directors / staff • Incident management • Medical cases • Level 4: methodologies to talk about aggression and to work with persons who have an aggression problem

34. Thanks for your attention Have a nice and peaceful stay in your host country!