1 / 7

Fraud Resolution Revamp

Fraud Resolution Revamp. MOTO FRAUD July 17 th , 2011. An Introduction to MOTO Fraud. MOTO is an acronym for Mail Order/Telephone Order and includes all eCommerce done either over the phone, fax or through a web site; all in a [CNP] “Card-Not-Present” environment.

binah
Download Presentation

Fraud Resolution Revamp

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Fraud Resolution Revamp MOTO FRAUD July 17th, 2011

  2. An Introduction to MOTO Fraud • MOTO is an acronym for Mail Order/Telephone Order and includes all eCommerce done either over the phone, fax or through a web site; all in a [CNP] “Card-Not-Present” environment. • MOTOclaims often can be accepted with minimal fraud loss to Target due to “Chargeback” rights we have with VISA for CNP fraud activity • So in MOTO fraud claims, the goal of the team member is to pursue these chargebacks in order to minimalize potential fraud loss.

  3. Processing MOTO Fraud Domestic Charges with a MOTO value of 1, 2, 3, 4, 7, 8 or 9 • Chargeback using Reason Code 83 • Complete Questionnaire in [VROL] • No Affidavit Required Domestic or International Charges with a MOTO value of 5 or 6? • No Chargeback Rights • Write-off to 4580 GL International Charges with a MOTO value of 1, 2, 3, 4, 7, 8 or 9 • Chargeback using RC 83 • Complete Questionnaire in [VROL] • Affidavit Required All remaining Charges under $10.00, or are no longer within Time Frames • Affidavit Required • Written-Off to a GL as a Fraud loss

  4. Challenges: • If the cardholder does not properly indicate all fraudulent activity on the Affidavit or Cardholder Letter, we will not have chargeback rights for International Charges. • To overcome this issue Fraud Resolution team members have been provided with the transaction list letter/email to send to the cardholder to get this information. • Future scope will be to partner with fraud detection on the best ways to educate our guests in listing all disputed transactions so that we can pursue all possible chargebacks. • And although this is in place today – are there opportunities to improve our guests awareness of fraud activity?

  5. Benefits • Clearer, more defined step-by-step process flow for pursuing chargebacks on Mail/Phone claims. • A critical re-evaluation of Mail/Phone as a Fraud type

  6. Questions Questions Questions Questions

  7. Thank You!

More Related