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Improving Emergency Communication Systems for Effective Response in Norway

Discover how Norway is enhancing emergency communication through integrated systems involving police, fire, health, and rescue services, along with eCall technology. Learn about the collaborative efforts and preparations for efficient response patterns.

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Improving Emergency Communication Systems for Effective Response in Norway

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  1. Norway and eCAll. Where are we, and where do we go? Egil Bovim National Centre on Emergency Communication in Health

  2. Who are we • Emergency communication: • 112: Police • Separete centres for fire and health. • Cross-communication and cross-collaboration in place • Interministerial/ directorate group: • Police, Fire, Health, Rescue services, communication • eCall: • Interministerial group: • Communication/ Legal/ Health

  3. What have we done? • Interministerial consensus • General information • KoKom mandated to follow the process (Directorate of Health and Social Services) • Preparations for governmental signature MoU

  4. What are we going to do? • Create ownership • PSAPs (Emergency control centres) • Operational services • Professional procedures • Agreeing on response patterns • What information should go to whom and when? • Technical preparations • Emergency control centres • Operational services (synergy other projects/ proposals/ activities)

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