UCSD Student-Run Free Clinic Project Volunteer Orientation

1. UCSD Student-Run Free Clinic Project Volunteer Orientation

2. We want volunteering for the UCSD Student-Run Free Clinic Project to be a great and memorable experience. For that reason this orientation was created so that you know what we do and for whom, how we do it, and how you fit in. The Clinic Directors and I are available to hear and discuss any of your ideas for improvement or concerns you think need to be addressed. Sunny Smith, MD – Clinic Co-Director Michelle Johnson, MD –Clinic Co-Director Natalie Rodriguez, MD – Associate Director Lisa Deferville/Maria Perez – Volunteer Coordinators Welcome

3. Our Mission The UCSD Student-Run Free Clinic Project, in partnership with the community, provides accessible, quality healthcare for the underserved in a respectful environment in which students, health professionals, patients, and community members learn from one another. We seek to sustain health through… • Free medical and preventive care • Health education • Access to social services

4. Core Values • Respect • Trust • Learning • Excellence • Respect for diversity • Communication • Empowerment • Integration • Community

5. UCSD Free Clinic Leadership

6. Free Clinic Sites • Pacific Beach: • PB United Methodist Church • Wednesday, 4:30-9:30 pm • Population: Mix of homeless, working poor, and immigrants • Downtown: • First Lutheran Church • Monday, 5:30 pm-10:00 pm and Friday, 9:00 am-12:30 pm • Population: Mix of homeless, working poor, and immigrants • Southeast San Diego • To be determined • Tuesday, 1:00-5:00 • Population: Mainly working poor families and immigrants • Lemon Grove • Golden Avenue Elementary School • Every other Friday*, 1:30 pm – 5:00 pm (*schedule determined at beginning of each school year) • Golden Avenue students and their immediate families

7. Free Clinic Services • Primary care • Including laboratory and pharmacy • Specialty care • Cardiology, Dermatology, Endocrinology/Diabetes, Adults Adult and Child Psychiatry, Hematology/Oncology, Women’s Health, Neurology, Dermatology, Musculoskeletal, Ophthalmology, Podiatry, Rheumatology, Hepatology, Pediatric Asthma, Gastroenterology, as well as others • Additional services • Dental, Acupuncture, Legal, Social Services • Referrals for radiographic and other diagnostic studies and/or therapeutic interventions

8. Pre-Professional Volunteer Roles • Volunteers may be based at a clinic site or in the administrative office on campus, depending on the role • Clinic-Based Volunteers • While the pre-professional volunteer roles are administrative in nature with little patient contact, you will be in the “command center” for clinic activity • Language interpreters are the exception in that their primary purpose is to assist the medical team and patient in communicating • That said, every volunteer has a critical and integral role to the smooth functioning of the clinic • You might experience some “down time” during clinic due to the variable and unpredictable nature of demands as patients are seen; just when you think things are going to slow, the next minute you might be swamped; in the meantime, ask around to see if there is anything you can help out with

9. Pre-Professional Volunteer Requirements • Commitment of 12 continuous months (including many school and other holidays/breaks) unless otherwise arranged • Proof of immunization: • Tetanus within the last 10 years • TB test within the last 12 months • If positive, copy of chest x-ray results or doctor’s treatment note required • Hepatitis B series recommended if clinic-based • Live Scan background check at the UCSD Live Scan office • Complete Staff Volunteer Documents • Complete HIPAA training and follow guidelines • Complete orientation/training • Comply with UCSD Student-Run Free Clinic Policies and Procedures

10. Attendance The clinic relies on teamwork to accomplish its mission and every member of the team (that’s YOU) is important to its function. • 1 year commitment (unless otherwise discussed upon on-boarding) • One absence per quarter for good reason is allowed provided there is advance notice (as much as possible but at least 24 hours) and approval of the supervising/lead volunteer • Please be on time (or even early) so we can be prepared and serve the patients as efficiently as possible • Sign-in at every clinic you attend • While we understand that unforeseen events occur, our priority is to serve our patients; more than one absence per quarter may generate a discussion about your ability to fulfill your commitment • Please plan accordingly • TOO MANY ABSENCES COULD TERMINATE YOUR APPOINTMENT

11. Appearance • Dress code is business casual to reflect the professional nature of the clinic • This means NO jeans, shorts, mini-skirts/mini-dresses, t-shirts, spaghetti straps/tank tops, flip flops or open-toed shoes • Identification badges provided are to be worn every time • If you need a new one at any time, please let your lead or the Volunteer Coordinator know

12. Conduct • Addressing patients with respect (Mr./Mrs./Ms./Sir/Ma’am) and establish boundaries • Always have professional interactions with fellow volunteers’, medical students, staff, attending physicians and other professionals • We ask that personal conversations amongst volunteers/ students are kept to a minimum and work at hand is to be the first priority

13. Policies & Procedures • Provide structure and consistency to clinic activities and a common understanding of all aspects of the clinic • Available electronically or in a binder at each clinic site and at the administrative office on campus • Volunteers are responsible for reviewing and understanding policies and procedures related to their volunteer role • Please refer to pertinent policies and procedures whenever you feel you need direction or clarification or a Lead Volunteer or Attending if it is urgent • Clinic Directors or a Lead Volunteer are available to interpret policy or determine how a specific issue should be handled

14. UCSD STUDENT-RUN FREE CLINIC ORIENTATION I acknowledge that I have read and understand the information provided in the on-line orientation. I further agree to comply with all UCSD Student-Run Free Clinic Policies and Procedures • Name: ______________________ • Date of Training: ____________ • Signature: _____________________