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Michael Day

"Okay, but what does it mean to me?” - The evolution of textphone communications from a customer's perspective. Michael Day. Product Manager BT TextDirect. Contents. Evolution of Textphones in UK BT TextDirect Why change? The future IP Textphone Gateways. Evolution of textphones in UK.

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Michael Day

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  1. "Okay, but what does it mean to me?” - The evolution of textphone communications from a customer's perspective Michael Day Product Manager BT TextDirect

  2. Contents • Evolution of Textphones in UK • BT TextDirect • Why change? • The future IP Textphone • Gateways 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  3. Evolution of textphones in UK • Not one protocol • V.23, V.21 and Baudot • Lack of a standard implementation • Across the Europe Union • EDT, variations of V.21 and V.23 • Different character sets 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  4. BT TextDirect • How did we get to BT TextDirect? • RNID Typetalk • Regulation • Network Prompts • Improved relay access • Removing the Crystal Ball 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  5. BT TextDirect - Features • Call set-up information in text • Ringing, Busy, NU tones in text • Access to relay at any time • Improved compatibility • Text Caller Return • Call anywhere • Text Rebate • Help desk 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  6. BT TextDirect - How does it work? • 18001 - Textphone Users • 18002 - Voice Users • 18000 - Textphone Emergency • Relay Assist • International Access 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  7. BT TextDirect - Demo 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  8. BT TextDirect - Lessons learnt • Music on hold • Answering machines ‘Beep’ • Voice • Lack of standard implementation 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  9. Why Change? • Communication is two way • Duplex1 text and voice • Mainstream products • No more adaptation - from day one • “A textphone on every desk” • or “A textphone in every pocket” 1 Duplex means simultaneous communications in both directions 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  10. Solution • Internet Protocols • Universal implementation • Dial-up, Broadband, GMS, 3G, etc. • It can be done now 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  11. The IP Textphone • Multimedia terminal • Additional features • Text displayed the way you want it • Simultaneous voice • Who’s there? • What’s happening? • Emotion • Will the ‘textphone’ is exist? 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  12. Demo Another method will produce more communications problems - won’t it? The Textphone Gateway The IP Textphone 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  13. Textphone Gateway • Talk to the Gateway you talk to the World • Textphones don’t need to able to talk to each other • Textphone + Textphone, Textphone + Voice, Textphone + PC, etc. • BT TextDirect 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  14. Advantages of Gateways • Supports local protocols • Using IP over the network removes the need for adapters • Contains the intelligence and knowledge to handle calls • Legacy textphones are not excluded 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  15. More Choice Textphone 3 G Voice PDA Gateway PC Mutli-media Payphone GPRS WAP SMS 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  16. PSTN Migration to IP • PSTN Textphone 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  17. PSTN Internet PSTN and IP Textphones • PSTN and IP Textphones • Never the twain shall meet 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  18. PSTN Internet The IP Aware Textphone • Connects to both PSTN and IP 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  19. How to find someone PSTN Locator Internet • Automatic call set-up 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  20. PSTN Locator Gateway Internet The Gateway • Access by all 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  21. What Next? • Improved functionality • Improved availability • Needs international agreement on IP Textphone communications 15th Biennial TDI International Conference – Las Vegas, Nevada, USA

  22. Thank you

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