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Seamless: Case study of working with Synavos

Seamless: Case study of working with Synavos. Distributed teams, dedicated core. Tommy Eriksson. 14 Nov 2017. Agenda. 1. About Seamless History in outsourcing Entering Pakistan Experience with Synavos Lessons learnt Results Conclusions. 2. My Experience. 3. 1990s

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Seamless: Case study of working with Synavos

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  1. Seamless: Case study of working with Synavos Distributed teams, dedicated core Tommy Eriksson 14 Nov 2017

  2. Agenda • 1 • About Seamless • History in outsourcing • Entering Pakistan • Experience with Synavos • Lessons learnt • Results • Conclusions

  3. 2

  4. My Experience • 3 1990s Outsourcing to India 2009-2014 Working with consultants in Pakistan 2014 Building teams in Pakistan

  5. Entering Pakistan • 4 Why Pakistan? • Long term relationship • Talented and skilled human resources. • Affinity with Swedish culture & best practices • Pro-active collaboration and communication.

  6. Experience with The global IT and software solution provider. • 5 Robust processes Process driven and skilled Understands Swedes • Prince2 Certified Project Management • Agile Certified PMPO Product Team • ITIL Certified Operations Team • Certified Scrum Master Transparent working Cost Efficient

  7. Lessons Learnt • 6 Leadership: Swedish style, local adaptation A good match: Find someone your own kind Culture: difference is good Methodology: Agile works. Ensure visibility and daily interaction Technology: Video conferencing is a success factor Language: We don’t know English

  8. Processes saves time • 7 Design Our product and marketing teams often have quick brainstorming and critique sessions. Ideate We like to stay productive. Daily stand-up syncs help us organize work as a team. Design Product and marketing teams in brainstorming and iteration sessions. Ideate Daily stand-up syncs to organize work as a team and remove blockers. Sustain Our operational experts are here 24x7x365, providing customer support and system monitoring. Develop Our developers have scrum meetings every morning. Sustain Operational experts are 24x7x365, providing managed operations and multi-country customer support. Develop Developers have scrum meetings every morning for better task visibility.

  9. Collaboration is key • 8 Slack; rapid communication Atlassian products (jira, confluence, bitbucket) Kanban; organized workflow Video sessions (hangout, skype) Product demos; enable visibility Central documentation repository Daily syncs; planning work Scrum meetings; agile working Travelling to meet customers

  10. Staying connected! • 9 Monthly meetup to get and share updates

  11. …and the results? • Company profits went from 0 to 30%. • Per head costs reduced factor 3-4 with similar output. • 15 min average response time. • Product portfolio expanded to 12 from 2. • Sales grew by a factor 3. • Customer satisfaction went from low to 80%. • 10

  12. Conclusions • 11 Pakistan is less “crowded”. Outsourcing is easier than ever. Benefits of diversity Tremendous cost advantage. Look for a process outsource. Skills are good.

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