course rep training 2012 13 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Course Rep Training 2012-13 PowerPoint Presentation
Download Presentation
Course Rep Training 2012-13

Loading in 2 Seconds...

play fullscreen
1 / 35

Course Rep Training 2012-13 - PowerPoint PPT Presentation


  • 83 Views
  • Uploaded on

Course Rep Training 2012-13. Learning Objectives. Define student experience Understand the factors affecting the student experience How to get evidence on about your course Understand your role as a rep How to be an effective course rep Have an insight into the University Structures

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Course Rep Training 2012-13' - bette


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
learning objectives
Learning Objectives
  • Define student experience
  • Understand the factors affecting the student experience
  • How to get evidence on about your course
  • Understand your role as a rep
  • How to be an effective course rep
  • Have an insight into the University Structures
  • Understand where reps sit on committees and how to get elected
  • Recognise the importance of good communication
  • Know where to get help
post it exercise
Post It Exercise
  • What single thing would have improved your experience in the first week of this academic year?

Knowing where we were supposed to be on the first day

!But only something that the University could control

the student experience
The Student Experience?
  • To understand your role better we think that you need to consider what constitutes:
    • a poor quality student experience
    • an excellent quality student experience
key factors that affect the student experience
Key factors that affect the Student Experience

The QUALITY of:

  • The teaching on the Course
  • The assessment and feedback
  • The academic support
  • The organisation and management
  • The learning resources
  • Personal development
  • The environment in which you live and work
  • The social and leisure opportunities
small group exercise
Small Group Exercise
  • Looking at one of the factors affecting the student experience. Discuss and list what this means in reality?
how does the university know about the quality of the student e xperience
How does the University know about the Quality of the Student Experience?
  • National Student Survey (NSS)
  • Surveys in the University based on NSS
  • Focus Groups
  • Views from Students’ Union
  • Views from Course Reps!
  • Views from students generally
what is your role then
What is your role then?
  • Taking this all into account what is your role then as a course rep?

One possible answer.....

To look after your course and the University making sure that it is delivering a high and even excellent quality student experience

how can you do that
How can you do that?
  • Work with the Academics to make sure that Quality is maintained and improved
  • Use evidence that is available
    • NSS, KIS, what are students saying?
  • Gather evidence using research
    • Ask students questions, do your own survey, use social media, use post its
  • Put forward solutions
    • Based on your research come up with solutions share these with students and academics
  • Argue for improvements
    • Go to meetings and argue for the solutions you have come up with
  • Campaign for change
    • If the solutions you have put forward are being ignored or sidelined start a campaign to get them implemented
work with academics to maintain and improve quality
Work with Academics to maintain and improve Quality
  • Most Academics want their programmes to be excellent!
  • Some however may not.
    • If this is the case you may want to ask yourself why, what are the causes?
  • You will need to meet with them to discuss how to improve things
use the evidence that is available
Use the evidence that is available

Hard evidence exists in one useful place on the Internet called Unistats

This includes the data on individual courses including:

  • Key Information Sets (KIS) and
  • National Student Survey (NSS)

http://unistats.direct.gov.uk/

When you search for Newport click on the

W(for Wales) to find University of Wales, Newport

gather evidence using research
Gather evidence using research
  • Where you have identified an area that needs change or improvement
  • Do your own research with students, use surveys , callouts, PostIts etc.
  • Use that research to develop ideas with students
case study evidence
Case Study Evidence
  • You are a course rep on the a BSc/BA (Hons) **** Course
  • You have been given the NSS results for last two years
  • Look at the NSS Results
  • What questions might you want to ask of students/academics?
  • Present your findings to the group and suggest solutions?
so how is the university of wales newport doing
So how is the University of Wales, Newport doing?
  • This is going to be a shocker!
  • What was the overall student satisfaction i.e

In 2011 76%

In 2012 74%

not all programmes are the same
Not all programmes are the same.
  • The programme with highest satisfaction rating was Business and Marketing with

100%

(no result in 2011)

  • The programme with the lowest satisfaction rating was Advertising Design with

25%

(92% in 2011)

key issue
Key Issue

These results are important because they come from students it is not what the University itself thinks!!

  • If your programme has poor satisfaction work with academics to improve the quality
  • If a programme has excellent satisfaction work with academics to keep it there
  • It can be done!!!
you can change things by working with the academics
You can change things by working with the academics!

This is what happened last year in:

  • Photography for Fashion and Advertising!
    • 2011 4%
    • 2012 73%
  • Graphic Design
    • 2011 50%
    • 2012 87%
how well did the students union do
How well did the Students’ Union Do?
  • 2012

56%

overall satisfaction

back to your role
Back to your role?
  • Using what you have learnt so far and the Guide on Supporting Students

Complete the exercise on whose role is it anyway?

problem trees
Problem Trees

Students get angry and frustrated

Students think they are being ignored

Poor NSS results

Students become

demoralised

Students do not

have answers to their

questions

Some academics do not

answer emails from students

Academics have too much to do

They don’t think it is important

Academics are not

able to manage

their time properly

Poor communications generally

Between staff and students mean many more emails

Attitude of tutor to students

Academics are demoralised

They get

too many emails

solution trees
Solution Trees

Students feel

Like they matter

Students feel supported

NSS Results improve

considerably

Fewre queries take

place after lectures

Effects

Students get answers

Promptly so become

better motivated

Student emails are

answered within

48 hours

Vision

Regular student survey

on email responses

Solutions

Management commit to 48 hour

email turnaround and monitor it

Work is done

to raise staff

morale

Course reps meet

Regularly with academics and

remind them how important

it is to answer emails

Weekly surgeries

Where staff can answer

questions face to face?

Wider research done to

Determine causes

Disciplinary action?

Employ more staff?

example of a problem tree
Example of a Problem Tree
  • Look at a real problem you have
  • Create a problem tree
  • Create a solution tree
rep elections to boards
Rep Elections to Boards
  • Academic Board
    • 1 rep from each Faculty (2)
  • Faculty Board Education and Social Sciences
    • 1 rep from each school in faculty (2)
  • Faculty Board Arts & Business
    • 1 rep from each school in faculty (2)
  • Faculty User Group (Arts & Business Faculty)
    • 1 full time rep one part time rep (2)
  • Validation Board
    • 1 rep from each faculty (2)
  • Student Experience Committee
    • 1 rep from each faculty (2)
this is an important year
This is an Important Year!!
  • Merger talks are under way
  • Likely that University of Wales, Newport will merge in the next year with Glamorgan
  • Raises huge questions about maintaining quality for existing and future students
  • Course Reps the first line of defence!
communicating with your students
Communicating with your students

How?

Make sure all of you students know that you are their rep!

Noticeboard

Face to face end of lectures

Email

Facebook

One off events

Other ideas

what to do next
What to do next!
  • Find out dates of programme meetings (if your programme has them)
  • Find out who to contact about your Board of Study
  • Carry out your first piece of research. Ask your students ......the same question we asked when you arrived
post it exercise1
Post It Exercise
  • What single thing would have improved your experience in the first week of this academic year?

We need the answers

back by 25th Oct 2012

Knowing where we were supposed to be on the first day

!But only something that the University could control

help and support
Help and Support

The SU is there to support you.

  • Verity Worthington
    • Education and welfare Officer
    • edwelfare@newport.ac.uk
  • Peter Townend
    • Course Rep co-ordinator
    • peter.townend@newport.ac.uk

www.newportunion.com/education-welfare/course-reps