“Where are the Books?” The Transition of Resources Print to Digital for Health Information

1. “Where are the Books?”The Transition of Resources Print to Digital for Health Information Lisa Spencer, MLIS Eccles Health Sciences Library University of Utah John Bramble, MLIS Eccles Health Sciences Library University of Utah

2. Learning Objectives We hope you gain a better understanding of: • Trends in how health information is being accessed • Key elements of a good reference interview • Key elements of how to evaluate a website/page

3. Play game while we talk!

4. Before and After the Internet

5. Transformed

6. First Bookless Public Library in Texas (2013)

7. How much of your collection is digital? • I don’t know (guessing is okay for this exercise) • 1%-10% • 11%-20% • 21%-50% • 51%-75% • 76%-99% • 100%

8. “Beyond providing broader, speedier access to information, the Web is profoundly changing communication between doctor and patient.” (1065)

9. Health and medical information has never been so accessible for the average consumer. • Healthand medical information is being updated constantly. • The ability for individuals to express their health and medical information for all access use is open range.

10. How Health Information is Being Accessed

11. How does this effect what we do as librarians everyday? We need to be the leaders of finding reliable, informative resources to answer health/medical questions. • We need to know how to evaluate health/medical information to serve the patrons health literary needs. • We need to provide a safe space where patrons feel comfortable to ask and receive health/medical information.

13. The Consumer Health Reference Interview Step 4 Be aware of the limitations of medical information. Step 3 Get as much information as possible. Step 2 Be aware of the person asking the question. Step 1 Provide a welcoming, and safe environment.

14. The Consumer Health Reference Interview Step 8 Let them always feel welcome to come back. Step 7 Provide References and information for patrons to take with them. Step 6 Do not interpret medical information or provide advice. Step 5 Provide the most complete information to answer the information request.

15. Objective 2

17. Where are those great resources? • Easy to read information. • Provides up to date information. • Provides great references for additional information. • Specialty Institutes to access information. • Connects to community Support. • Free to order patient education materials.

18. Time to test your knowledge

19. How often do your users ask for help with a “real” reference question? • I don’t know (guessing is okay for this exercise) • 1 per day • 2 per day • 3-5 per day • 6-10 per day • 11 or more per day and this is just how it is at my library

20. What is health information literacy?

21. Health literacy—the ability to obtain, process, and understand basic health information and services to make appropriate health decisions

22. What do these numbers represent? 12% 77,000,000

24. According to the PewResearchCenter, in 2013, what percentage of US adults used the internet? • 80% • 87% • 90% • 97% • 105%

25. What percentage looked for health information (2012) in past year? • 52% • 62% • 72% • 82% • 40%

26. Of these, how many used a search engine to start their search? • 47% • 57% • 67% • 77% • 87%

27. What top issue where they looking for? • Diseases/conditions • Treatments/procedures • Doctors/health professionals • All of the above • A and C • C and B • None of the above

28. Who were they doing the searching for? • Themselves • Someone else

29. How often do your users ask for help with a health question? • I don’t know (guessing is okay for this exercise) • I know and know it is never • 1 per month • 1 per two weeks • 1 per week • 1 per day

30. Ms. Sally is the newsletter editor for her assisted living community…

32. MedlinePlus Guide to Healthy Web Surfing

33. Consider the source -- Use recognized authorities

34. Consider the source -- Use recognized authorities

35. Focus on quality--All Web sites are not created equal

36. Focus on quality--All Web sites are not created equal

37. Be a cyberskeptic--Quackery abounds on the Web

38. Be a cyberskeptic--Quackery abounds on the Web

39. Look for the evidence--Rely on medical research, not opinion

40. Look for the evidence--Rely on medical research, not opinion

41. Check for currency--Look for the latest information

42. Check for currency--Look for the latest information

43. Beware of bias--What is the purpose? Who is providing the funding?

44. Beware of bias--What is the purpose? Who is providing the funding?

45. Protect your privacy—Health information should be confidential

46. Protect your privacy—Health information should be confidential

47. Consult with your health professional—Patient/provider partnerships lead to the best medical decisions.

48. Learning Objectives We hope you gained a better understanding of: • Trends in how health information is being accessed • Key elements of a good reference interview • Key elements of how to evaluate a website/page

49. Citations Bhandari, N., Jung, K., Shi, Yunfeng. (2014). Seeking Health Information Online: Does Limited Healthcare Access Matter?. Journal of American Medical Information Association, 21, 1113-1117. Duggan, M., & Fox, S. (2013). Health Online 2013. Pew Research Center 1-55. Retrieved from http://www. Health Online 2013 _ Pew Research Center.htm Fox, S. , (2006). Online Health Search 2006 Most Internet Users Start at a Search Engine when Looking for Health Information Online. Very Few Check the Source and Date of the Information They Find. PewInternet and American Life Project, 1-22.

50. Groopman, J., Hartzband, P. (2010). Untangling the Web-Patients, Doctors, and the Internet. New England Journal of Medicine, 362(12), 1063-1066. Health Fact Sheet. Pew Research Center , Retrieved from http://www.Health Fact Sheet_ Pew Research Center. Htm Millican, K. (2014). How Are Medical Librarians Addressing Health Literacy Barriers?, The Serials Librarian, 67(3), 260-275. DOI: 10.1080/0361526X.2014.915606 Spring, H. (2014). Health Information, What Happens When There Isn’t Any? Information Literacy and the Challenges for Rare and Orphan Diseases. Health Information & Libraries Journal, 31, 243-246