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Creating a Portal at Sandia

Creating a Portal at Sandia. InterLab 2002 December 5, 2002 Tracy R. Walker Sandia National Laboratories. Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the United States Department of Energy under contract DE-AC04-94AL85000. Sandia’s Web.

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Creating a Portal at Sandia

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  1. Creating a Portal at Sandia InterLab 2002 December 5, 2002 Tracy R. Walker Sandia National Laboratories Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company,for the United States Department of Energy under contract DE-AC04-94AL85000.

  2. Sandia’s Web

  3. Decision Balance Publishing Standards Award-Winning HR Online Web Business DB Online No more room Functional Searching Static HTML pages Online Training High Usage Mgmt. Hears “Portal” Centralized Control Other Peer Organizations have it World-Class Intranet Status-Quo ERP online 50% of Fortune 1000 budgeted Metadata Standards Personalization Document Mgmt. Portal No Portal

  4. Portal Questionnaire • Question 1: Who are you? • Response Rate (50/100 control and 236 open – 286 total) • 196 Technical Staff • 63 Admin Staff • 27 Management • Valid survey. • Huge response by technical staff. • Maybe it was the “sweet treat”.

  5. Usage of the Networks • Question 2: Which web(s) do you use? • 98% of Sandians use the SRN (Restricted). • 35% use SON (Open). • 21% use SCN (Classified). • Question 3: Which web(s) do you use most? • 95% use SRN most. • 3.5% use SON. • 1.4% use SCN. • Perhaps confusing is placement of reverse proxy and webmail access from SON to SRN.

  6. Popular Features • Question 4: Current features on SRN used most?

  7. Popular Features (cont.) • Question 4: Split between self-defined groups.

  8. Never Used Features • Question 5: Which features have you never used?

  9. Never Used Features (cont) • Question 5: Split another way

  10. Things they’d like to see • Question 6: Things they’d like on the homepage? • Grouping of comments suggest extensions of the homepage and funding area ought to address the areas of • Status’ • Summary reports • News and Newsletters • Access to specific applications • Question 7: Starting pages on SRN and SCN • 91% of SRN users go to TechWeb as starting page • 82% of SCN users go to SCN starting page.

  11. What do you use? • Question 8: What do you use most frequently? • It was expected that users would have similar groupings of answers. • Reality shows responses varied by the individual with few similarities across the population. • Question 9: What are your frequently used bookmarks? • Input suggests bookmarks are spread evenly between internal and external sources.

  12. Uses continued • Question 10: What external sites do you use? • Groupings of major resources are: • Government areas of directives and regulations and information. • Product and vendor information. • Technical information • Searching sites. Google (#1), Yahoo (#2)

  13. Time Spent on Web • Question 11: How much do you use the web? • 94% use the web 2 or more times a day • 44% use it hourly if not more. • This indicates a huge investment of human capital is tied directly to the use of the WWW at Sandia • Question 12: How much time per day spent searching for information? • Varied by population with largest total population (47%) spending 16-45 minutes.

  14. Personalized Web Experience • Question 13a: Have you had any experience with a ‘personalizable’ web homepage? • 49% have had experience with a web site on outside. • Human Factors suggests this is the most important answer. • If we are not providing the same level of service to our users they will look elsewhere for their information needs. • Combined with Q11 – 94% of users use web multiple times a day – makes the need more apparent. • Other answers in Question 13 suggest needs are for the ability to add and remove information, followed by location of info, and finally look and feel issues.

  15. Other Comments • Question 14: Additional Comments • Areas that need exploration include navigation issues, searching, and applications. • Significant response of keeping the Status Quo and change worries.

  16. Questionnaire Summary • Human Factors summary of the questionnaire indicates the best business approach is to provide a customized environment carefully populated to the users needs where the user has the ability to remove areas they are not interested in. • As opposed to providing the basics and having them build a personalized site to fit their specific business needs.

  17. Portal Definition “Access to and interaction with relevant information, applications and business processes, by select targeted audiences, in a highly personalized manner.“ - Gartner Research

  18. Types of Portals • 3 basic types • Pure play vendors (Epicentric, Plumtree) • Application Servers (BEA, iPlanet) • Integrated with own product offerings (Oracle, PeopleSoft) • 2 basic positions • Vertical position – industry specific (ERP, Doc. Mgmt., Internet, KM, Search, Bus. Int., Collab, etc.) • Horizontal position - integrating verticals (One stop shopping)

  19. Portal Architecture Stack User Security Framework Administration Portal Portal Portal Portal Personalization / Customization Search Engine Horizontal Portal Portlet Portlet Portlet Portlet Portlet Taxonomy Network ERP / CRM J2EE Work – Flow HRapp CMS Database WebServices

  20. Portal Acquisition User Security Framework Administration Portal Portal Portal Portal Personalization / Customization Search Engine Horizontal Portal Portlet Portlet Portlet Portlet Portlet Taxonomy Network ERP / CRM J2EE Work– Flow HRapp CMS Database WebServices

  21. Portal Architecture Stack at Sandia Sandian Kerberos / LDAP / MS DCE/DFS / MetaGroups Administration Portal Portal Portal Portal Personalization / Customization Verity Horizontal Portal Portlet Portlet Portlet Portlet Portlet Taxonomy Network Oracle Financials / Manufacturing BEA Action Technologies PeopleSoft Stellent Oracle WebServices

  22. Vertical Vertical Vertical Vertical Vertical Vertical Security Framework Web Architecture Databases WebServices Voice Video Stream ERP / CRM J2EE Work – Flow HRapp CMS Unstructured Data Web Servers Portal Administration Search Engine Taxonomy Portlet Portlet Portlet Portlet Portlet Network Horizontal Portal Security Framework Personalization / Customization Portal Portal Portal Portal Browser Phone PDA User

  23. Portal Requirements • Application Functionality 20% • Technical Architecture – 16% • Integrations, Partnerships, and relationships – 18% • Investment Costs – 10% • Service and Support – 10% • Viability – 14% • Vision (3-5 years) – 12% - Gartner Research

  24. Interesting Articles (or “Where to Start”) • “Top 10 portal pitfalls -- and how to avoid them”, MetaGroupMay 2002.http://www.zdnet.com/filters/printerfriendly/0,6061,2867254-92,00.html • Phifer, Gene “Portal Products: How Do You Decide?”, Gartner Group, Sep. 2001. • Phifer, Gene “Criteria for Picking the Right Portal Product”, Gartner Group, Sep. 2001.

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