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Creating a Portal at Sandia. InterLab 2002 December 5, 2002 Tracy R. Walker Sandia National Laboratories. Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the United States Department of Energy under contract DE-AC04-94AL85000. Sandia’s Web.

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creating a portal at sandia

Creating a Portal at Sandia

InterLab 2002

December 5, 2002

Tracy R. Walker

Sandia National Laboratories

Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company,for the United States Department of Energy under contract DE-AC04-94AL85000.

decision balance
Decision Balance

Publishing Standards

Award-Winning

HR Online

Web Business

DB Online

No more room

Functional Searching

Static HTML pages

Online Training

High Usage

Mgmt. Hears “Portal”

Centralized Control

Other Peer Organizations have it

World-Class Intranet

Status-Quo

ERP online

50% of Fortune 1000 budgeted

Metadata Standards

Personalization

Document Mgmt.

Portal

No Portal

portal questionnaire
Portal Questionnaire
  • Question 1: Who are you?
  • Response Rate (50/100 control and 236 open – 286 total)
    • 196 Technical Staff
    • 63 Admin Staff
    • 27 Management
  • Valid survey.
  • Huge response by technical staff.
  • Maybe it was the “sweet treat”.
usage of the networks
Usage of the Networks
  • Question 2: Which web(s) do you use?
    • 98% of Sandians use the SRN (Restricted).
    • 35% use SON (Open).
    • 21% use SCN (Classified).
  • Question 3: Which web(s) do you use most?
    • 95% use SRN most.
    • 3.5% use SON.
    • 1.4% use SCN.
  • Perhaps confusing is placement of reverse proxy and webmail access from SON to SRN.
popular features
Popular Features
  • Question 4: Current features on SRN used most?
popular features cont
Popular Features (cont.)
  • Question 4: Split between self-defined groups.
never used features
Never Used Features
  • Question 5: Which features have you never used?
never used features cont
Never Used Features (cont)
  • Question 5: Split another way
things they d like to see
Things they’d like to see
  • Question 6: Things they’d like on the homepage?
  • Grouping of comments suggest extensions of the homepage and funding area ought to address the areas of
    • Status’
    • Summary reports
    • News and Newsletters
    • Access to specific applications
  • Question 7: Starting pages on SRN and SCN
    • 91% of SRN users go to TechWeb as starting page
    • 82% of SCN users go to SCN starting page.
what do you use
What do you use?
  • Question 8: What do you use most frequently?
  • It was expected that users would have similar groupings of answers.
  • Reality shows responses varied by the individual with few similarities across the population.
  • Question 9: What are your frequently used bookmarks?
  • Input suggests bookmarks are spread evenly between internal and external sources.
uses continued
Uses continued
  • Question 10: What external sites do you use?
  • Groupings of major resources are:
    • Government areas of directives and regulations and information.
    • Product and vendor information.
    • Technical information
    • Searching sites. Google (#1), Yahoo (#2)
time spent on web
Time Spent on Web
  • Question 11: How much do you use the web?
    • 94% use the web 2 or more times a day
    • 44% use it hourly if not more.
    • This indicates a huge investment of human capital is tied directly to the use of the WWW at Sandia
  • Question 12: How much time per day spent searching for information?
    • Varied by population with largest total population (47%) spending 16-45 minutes.
personalized web experience
Personalized Web Experience
  • Question 13a: Have you had any experience with a ‘personalizable’ web homepage?
  • 49% have had experience with a web site on outside.
  • Human Factors suggests this is the most important answer.
  • If we are not providing the same level of service to our users they will look elsewhere for their information needs.
  • Combined with Q11 – 94% of users use web multiple times a day – makes the need more apparent.
  • Other answers in Question 13 suggest needs are for the ability to add and remove information, followed by location of info, and finally look and feel issues.
other comments
Other Comments
  • Question 14: Additional Comments
  • Areas that need exploration include navigation issues, searching, and applications.
  • Significant response of keeping the Status Quo and change worries.
questionnaire summary
Questionnaire Summary
  • Human Factors summary of the questionnaire indicates the best business approach is to provide a customized environment carefully populated to the users needs where the user has the ability to remove areas they are not interested in.
  • As opposed to providing the basics and having them build a personalized site to fit their specific business needs.
portal definition
Portal Definition

“Access to and interaction with relevant information, applications and business processes, by select targeted audiences, in a highly personalized manner.“

- Gartner Research

types of portals
Types of Portals
  • 3 basic types
    • Pure play vendors (Epicentric, Plumtree)
    • Application Servers (BEA, iPlanet)
    • Integrated with own product offerings (Oracle, PeopleSoft)
  • 2 basic positions
    • Vertical position – industry specific (ERP, Doc. Mgmt., Internet, KM, Search, Bus. Int., Collab, etc.)
    • Horizontal position - integrating verticals (One stop shopping)
portal architecture stack
Portal Architecture Stack

User

Security Framework

Administration

Portal

Portal

Portal

Portal

Personalization / Customization

Search

Engine

Horizontal Portal

Portlet

Portlet

Portlet

Portlet

Portlet

Taxonomy

Network

ERP /

CRM

J2EE

Work –

Flow

HRapp

CMS

Database

WebServices

portal acquisition
Portal Acquisition

User

Security Framework

Administration

Portal

Portal

Portal

Portal

Personalization / Customization

Search

Engine

Horizontal Portal

Portlet

Portlet

Portlet

Portlet

Portlet

Taxonomy

Network

ERP /

CRM

J2EE

Work–

Flow

HRapp

CMS

Database

WebServices

portal architecture stack at sandia
Portal Architecture Stack at Sandia

Sandian

Kerberos / LDAP / MS

DCE/DFS / MetaGroups

Administration

Portal

Portal

Portal

Portal

Personalization / Customization

Verity

Horizontal Portal

Portlet

Portlet

Portlet

Portlet

Portlet

Taxonomy

Network

Oracle

Financials /

Manufacturing

BEA

Action

Technologies

PeopleSoft

Stellent

Oracle

WebServices

web architecture

Vertical

Vertical

Vertical

Vertical

Vertical

Vertical

Security Framework

Web Architecture

Databases

WebServices

Voice

Video Stream

ERP /

CRM

J2EE

Work –

Flow

HRapp

CMS

Unstructured

Data

Web Servers

Portal

Administration

Search

Engine

Taxonomy

Portlet

Portlet

Portlet

Portlet

Portlet

Network

Horizontal Portal

Security Framework

Personalization / Customization

Portal

Portal

Portal

Portal

Browser

Phone

PDA

User

portal requirements
Portal Requirements
  • Application Functionality 20%
  • Technical Architecture – 16%
  • Integrations, Partnerships, and relationships – 18%
  • Investment Costs – 10%
  • Service and Support – 10%
  • Viability – 14%
  • Vision (3-5 years) – 12%

- Gartner Research

interesting articles or where to start
Interesting Articles (or “Where to Start”)
  • “Top 10 portal pitfalls -- and how to avoid them”, MetaGroupMay 2002.http://www.zdnet.com/filters/printerfriendly/0,6061,2867254-92,00.html
  • Phifer, Gene “Portal Products: How Do You Decide?”, Gartner Group, Sep. 2001.
  • Phifer, Gene “Criteria for Picking the Right Portal Product”, Gartner Group, Sep. 2001.