The Hospitality Industry and You. Chapter One. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”. Oxford English Dictionary. I bet many of you are wondering… What Does “Liberality and Good Will mean ”?.
Liberality: means generosity or broad-mindedness
Good Will: means willingness to help others
As a manager, the key to achieving this objective
lies in achieving a controlled profitable operation.
A good term to describe this management concern is
“conformance to budget.”
(Chapter 1 Page 6)
Simply stated, these objectives suggest that managers must be able to
relate successfully to employees and guests, direct the work of their
operation, and achieve operating goals within a budget - that is, to run
a productive operation within certain constraints.(Chapter 1Page 6)
As Peter Drucker, a noted management consultant, pointed out,
“Today the center of our society’s productivity is the knowledge
worker, the man or woman who applies to productive work ideas,
concepts, and information. In other words, knowledge is crucial to
SUCCESS, and studying is a necessary part of your overall
preparation for a career as a supervisor or manager.
We spend at least half our waking hours at work. Work lies at the
heart of a person’s life and can lead directly to self-discovery!
So Why Do People Work?
(Chapter 1 Page 7)