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Employee Recognition Tina L. Chaffin tchaffin@co.collin.tx.us Collin County Sheriff’s Office, Dispatcher April 30, 2010 “Compensation is a right; recognition is a gift.” -Rosabeth Moss Kanter Author and Management Consultant Why is recognition important?

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employee recognition

Employee Recognition

Tina L. Chaffin

tchaffin@co.collin.tx.us

Collin County Sheriff’s Office, Dispatcher

April 30, 2010

compensation is a right recognition is a gift rosabeth moss kanter author and management consultant
“Compensation is a right; recognition is a gift.”-Rosabeth Moss KanterAuthor and Management Consultant
why is recognition important
Why is recognition important?
  • Dispatchers feel they have a thankless job
  • If we don’t recognize ourselves and our coworkers, nobody will
  • Many times recognition programs already in place do not consider our job above and beyond
where do we start
Where do we start?
  • Create a departmental employee recognition team
  • Develop goals of the program
  • Brainstorm ideas to get other dispatchers excited and willing to participate
  • Put out a survey to dispatchers asking what they would be interested in
how can we recognize our dispatchers without funds
How can we recognize our dispatchers without funds?
  • Hold holiday bake sales
  • Sell snacks and drinks in the break room
  • Look for low cost or no cost ways of recognition
  • Ask employees to chip in
  • Ask the police association or citizens on patrol alumni for donations
the 10 best ways to reward good work
The 10 Best Ways to Reward Good Work
  • Money
  • Recognition
  • Time Off
  • A Piece of the Action
  • Favorite Work
  • Advancement
  • Freedom
  • Personal Growth
  • Fun
  • Prizes

-Michael LeBoueuf

The Greatest Management Principal in the World

recognition one minute praising
RecognitionOne-Minute Praising
  • Tell people up front you are going to let them know how they are doing.
  • Praise people immediately.
  • Tell people what they did right-be specific.
  • Tell people how you feel about what they did right and how it helps the organization and the other people who work there.
  • Encourage them to do more of the same.

-Kenneth Blanchard and Spencer Johnson,

Adapted from

The One Minute Manager

no cost recognition
No-Cost Recognition
  • Call an employee into your office just to thank them
  • Name a continuing recognition award after an outstanding employee
  • Leave a post it note at the employee’s work space thanking them!
  • Create an “atta-boy” to display in dispatch

Thanks for all your hard work!!

-Bob Nelson

1001 Ways to Reward Employees

no cost recognition9
No-Cost Recognition
  • Create a “thank-you” note for your dispatch center
  • Encourage employees to use it
  • Print out multiple notes and leave them in a common area

-Bob Nelson

1001 Ways to Reward Employees

low cost rewards
Low Cost Rewards
  • Roll of Lifesavers for that “lifesaving” action
  • A soft drink for employee too busy to stop in the cafeteria
  • Baseball tickets for an employee that “hit a grand slam”
  • Free Lunch Certificate for the employee who worked through lunch
  • Homemade Chocolate Chip Cookies for the employee that stayed late every night this week to take to their family
brainstorm low cost rewards
Brainstorm: Low Cost Rewards
  • Share an idea your department has used
  • How was it received?
  • What other ideas can you think of?
easy office morale boosters
Easy Office Morale Boosters
  • Order pizza, a sub, or cater in from a restaurant for your staff
  • Design a bulletin board for jokes, funny pictures, cartoons
  • Have an “employee of the month”
  • Attach a funny cartoon to memos
  • Schedule a staff meeting off site

-Bob Nelson

1001 Ways to Reward Employees

easy office morale boosters13
Easy Office Morale Boosters
  • Schedule an Ugly Tie or Silly Socks Day
  • Hold pools on high profile events, Oscars, Emmy Awards, Super Bowl
  • Take candid Polaroid pictures
  • Have a sundae party
  • Have a party for no reason at all

Smile, You’re on Candid Camera!

-Bob Nelson

1001 Ways to Reward Employees

easy office morale boosters14
Easy Office Morale Boosters
  • Create a certificate for released trainees, have everyone sign it, with a word of advice
  • On Mother’s Day and/or Father’s Day, acknowledge the mothers and fathers with a small gift
  • Invite family members to holiday potlucks
create a newsletter
Create a Newsletter
  • Can be sent electronically, no cost
  • Include an, Employee Profile each month
  • Have a spot for important announcements
  • Spotlight an employee who did a great job
  • Promote activities
  • Include a puzzle for a small prize
above and beyond tuition reimbursement
Above and Beyond Tuition Reimbursement
  • Pay membership dues for a professional organization employee is interested in
  • Send employee to seminars, workshops for topics they show interest in
  • Pay fee for employees to go to a Parks and Rec Course they are interested in
conference lottery
Conference Lottery
  • Many times agencies only allow supervisors to attend conferences
  • Budget for one additional spot for conferences, or send one less supervisor
  • Hold a lottery to allow a “regular” dispatcher to attend the next conference
fun outside of work
Fun Outside of Work
  • Fire department tours
  • Pool parties (city rec center)
  • Six Flags
  • Ranger Games
  • State Fair Outing
  • Balloon Festival
  • Team Sports
    • Indoor Soccer
    • Kickball
    • Softball
recognition resources
Recognition Resources
  • Oriental Trading
    • orientaltrading.com
  • Baudville
    • baudville.com
  • Positive Promotions
    • positivepublicsafety.com
  • US Toys
    • ustoy.com
    • Store at Parker/Independence in Plano
the bottom line
The Bottom Line???

“Rewarding employees for their exceptional work is critical for keeping them motivated to continue to do their best.”

-Kenneth Blanchard

Co Author

The One Minute Manager