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Welcome to the FM/ CalWORKs Webinar!. The panel on the right of your screen shows other attendees and has a Q uestion box below. Can’t see the panel? Click the orange arrow in the top right corner. While you’re waiting… Favorite peanut butter: Crunchy or Creamy?

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welcome to the fm calworks webinar
Welcome to theFM/CalWORKsWebinar!

The panel on the right of your screen shows other attendees and has a Question box below.Can’t see the panel? Click the orange arrow in the top right corner.

While you’re waiting…Favorite peanut butter: Crunchy or Creamy?

Type your answer in the “question” box and hit enter.    

collaboration at the front end how linkages supports prevention and early intervention

Collaboration at the Front End:How Linkages Supports Preventionand Early Intervention

Linkages Shared Learning Webinar #7

October 2, 2012

with Leslie Ann Hay of Hay Consulting

agenda
Agenda
  • Family Maintenance & CalWORKsAn overview of the opportunities and challenges for establishing and maintaining coordinated services for FM/CalWORKs families
  • Best Practices for FM/CalWORKs familiesCounty innovations by Madera, Stanislaus and Los Angeles
  • Open Forum About Key ChallengesDialogue about maintaining coordination through case transfers and shifting expectations with service providers
slide6

Family Maintenance and CalWORKs

Match List

Case by case @ CWS intake

Case by case @ CalWORKs intake

Case by case @ FR to FM transfer

Client Identification

Staffings (no family present)

CollaborativeMeeting

TDM

MDT

MCPC

CoordinatedCase Plan

Exchanged

Cover Sheet/Summary

CWS Plan

CWS Plan

WtW Plan

WtW Plan

Integrated

Plan

WtW Plan

Summarized

Integrated

CalWORKs ends

CWS ends

Both end

Collaborationat Case Closure

fm calworks
FM/CalWORKs:
  • Opportunities
    • FM families tend to be more open to family engagement
    • Teaming increases support for families to reach their goals
    • Collaboration expands the scope of available resources
  • Challenges
    • Services are time-limited; need for quick client ID
    • Communication with Linkages partner at caseworker transfers
    • Coordinated case plans shift expectations for service providers
slide8

Family Maintenance and CalWORKs

Client Identification

CollaborativeMeeting

CoordinatedCase Plan

Collaborationat Case Closure

MADERA

madera
Madera

Client Identification ProcessTerry Hurt, Psy.D, CalWORKs

  • Central Database to Identify Linked Clients
  • Data includes:
    • CWS/CMS
    • C-IV
    • IHSS
    • Public Guardian
  • Form: screenshots to follow
madera1
Madera

TitlePresenter

  • Bullet Points
madera2
Madera

DocumentationPresenter

  • Bullet Points
madera3
Madera

Documentation

Jeff Dent, MSW, Child Welfare Services

Document on: http://www.cfpic.org/toolkit/ Index of Attachments

  • Madera County Department of Social Services Linkages: Policy & Procedure Guide – Generic
  • Linkages Referral Staffing Narrative
  • Madera County Linkages/AB429 Coordinated Case Plan For Stabilization of Families
  • Monthly Linkages meeting including Child Welfare, Welfare to Work and Eligibility(Staff, Supervisors and Managers)
madera linkages flow chart
Madera - Linkages Flow Chart

WTW SW

WTW

Close referral

Intake Screener

Referral

ER SW

ER Investigation

SW & WTW Case Manager

Linkages Staffing

Joint Case Plan

Open case

6 mths

Office Assistant

12 mths

18 mths

Close Case

slide15

Family Maintenance and CalWORKs

Client Identification

CollaborativeMeeting

CoordinatedCase Plan

Collaborationat Case Closure

STANISLAUS

stanislaus
Stanislaus

Coordinating With Support Service ProvidersBergen Filgas, Program Manager, Child Welfare Services

Lori Gray, Family Services Specialist, CalWORKs

stanislaus county
Stanislaus County

Client identification:

⃘ Integrated Services Screening Tool

⃘ Case Staffing Referral Form

⃘ Coordinated ContactSheet

⃘ Behavioral Health Screening Tool

Time Lines:

⃘ First six months

⃘ Bridging activities

⃘ Beyond

stanislaus county cont
Stanislaus County (cont.)

Behavioral Health Services

On site

⃘AOD

⃘Domestic Violence Counseling

⃘Mental Health

Off Site

⃘AOD

⃘Clean and Sober Living

slide25

Family Maintenance and CalWORKs

Client Identification

CollaborativeMeeting

CoordinatedCase Plan

Collaborationat Case Closure

LOS ANGELES

los angeles
Los Angeles

Family Preservation ProtocolAlma Vega, Department of Public Social Services (DPSS)David Yada, Department of Children and Family Services (DCFS)

  • Linkages Family Preservation (FP) Protocol for FM/CalWORKs families who are Welfare-to-Work Eligible
  • Automation around this service coordination
  • Desk Guide
los angeles1
Los Angeles
  • Target Population: Parenthas an open CalWORKs case who is eligible to GAIN and volunteers for DCFS’ Family Preservation (FP) services.
  • Partners Involved: Child Welfare worker, Child Welfare Community Based Liaison (CBL), Welfare-to-Work (WtW) worker, and DCFS contracted FP Agency.
  • Automation: The referral process and coordination of the Multi-Disciplinary Team (MDT) Meeting through a DCFS FP web-based system.
slide28

CSW

CBL

Requests approval for FP Services.

CBL/Unit Clerk

Updates DCFS 800 with CalWORKs “YES” to auto generate referral (GN 2016) to GAIN FP Liaison of potential mutual client.

DCFS CBL

Yes

Is the FP family open to CalWORKs?

CBL approves FP services & assigns to FP agency.

No

GAIN FP Liaison

If no, there will be no Linkages FP service coordination – not a mutual case.

Processes GN 2016 on FP system verifying parent’s GAIN eligibility. If eligible, confirms FP service coordination & assigns case to GAIN FP GSW.

FP Agency

CSW Worker

GAIN FP GSW

Participate in Multi-Disciplinary Case Planning Committee (MCPC) meetings held for mutual cases to coordinate services. Ongoing service coordination until FP terms or family is no longer a mutual case.

DCFS CSW

After initial MCPC meeting, updates CWS/CMS via Linkages Special Project Code “Linkages - Mutual Clients.”

FP Family Centered Services System

FP Agency schedules MCPC meeting on FP system, initiating automatic email notification to CSW, GAIN FP GSW, Supervisor, and CBL.

GAIN FP GSW

Updates FP system after MCPC meeting. Tracks on GEARS ongoing FP service coordination and services/referrals provided through GAIN.

los angeles continued
Los Angeles (continued)

Child Welfare’s CBL initiates the referral (GN 2016) to the WtW Linkages Liaison through an automated email when a CalWORKs parent is assigned to the DCFS contracted FP Agency.

From:linkages@dcfs.lacounty.gov

Sent: Monday, October 25, 2010 4:24 PM

To: xxxxxxxxxx@dpss.lacounty.gov; xxxxxxxxxx@dpss.lacounty.gov; xxxxxxx@dcfs.lacounty.gov;

xxxxxx@dcfs.lacounty.gov, JohnDoe@sampleFPAgency.com

Cc: xxxxxxxxxxxxx@dpss.lacounty.gov; xxxxxxx@dcfs.lacounty.gov; xxxxxxx@dcfs.lacounty.gov

Subject: A Linkages case has been initiated by DCFS - FP CASE ID: 1234567

A Linkages case has been initiated.

FP Case ID: 1234567

Leader Number: AABB123

GAIN Office: San Gabriel Valley (III)

Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29)

Please use the following link to logon to the Family Center Services System for details.

For Network Agency click on Network Agency LogonFor DCFS & DPSS users click on DCFS User Logon

los angeles continued1
Los Angeles (continued)

WtW Linkages Liaison processes the referral (GN 2016). Liaisons have access only to the cases assigned to their office. NOTE: FP agencies only have access to cases assigned to their agency.

los angeles continued2
Los Angeles (continued)

The referral (GN 2016) is processed by confirming whether or not it is a Linkages case, eligible to FP service coordination. FP Linkages cases are assigned to a FP WtW worker.

los angeles continued3
Los Angeles (continued)

The DCFS contracted FP agency is the lead in coordinating MDT meetings. FP agency schedules MDTs for FP Linkages families via the DCFS FP web-based system. An automatic email is generated to all key partners.

From:linkages@dcfs.lacounty.gov

Sent: Tuesday, October 26, 2010 1:58 PM

To: xxxxxx@dcfs.lacounty.gov; xxxxxx@dpss.lacounty.gov; xxxxxx@dcfs.lacounty.gov, JohnDoe@sampleFPAgency.com

Cc: xxxxxxxxxx@dpss.lacounty.gov; xxxxxxxx@dpss.lacounty.gov; xxxxxx@dcfs.lacounty.gov; xxxxxxxx@dcfs.lacounty.gov

Subject: A MCPC Meeting has been scheduled by ASSISTANCE LEAGUE OF SC - METRO NORTH (29) - FP CASE ID: 1234567, meeting time: 10/28/2010 01:00 PM -03:00 PM

A MCPC meeting has been scheduled.

FP Case ID: 1234567

Leader Number: AABB123

GAIN Office: Beverly Sub-Office (IV)

Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29)

When: 10/28/2010 01:00 PM - 03:00 PM

Where: MCPC Meeting Room - 15440 Imperial Hwy, Norwalk CA 90650

Please use the following link to logon to the Family Center Services System for details.

los angeles continued4
Los Angeles (continued)
  • Other automatic emails generated are:
  • Case is transferred from one WtW office to another.
  • When there is a MDT meeting change (e.g., rescheduled, cancelled, location change, time change).
  • Service coordination that occurred at the MDT meeting and services to be provided through WtW are documented on the FP web-based system.
  • Service referrals are tracked through each department’s respective system (CWS/CMS, WtW/GEARs).
  • FP Automated Process Desk Guide: See CA Linkages Toolkit, Index of Attachments Link, under Sustainability Toolkit Section.
quick tips for accessing forms
Quick Tips for Accessing Forms

www.cfpic.org/toolkit

The Linkages Toolkit home page has two quick routes to forms:

  • Index of Attachments
  • Search
maintaining coordination through case transfer
Maintaining Coordination Through Case Transfer

Challenges:

  • Continuity of information & knowledge about the case
  • Tracking worker assignment changes
  • Centralized documentation

How have you addressed these challenges? What’s worked?What lessons have you learned?

shifting expectations with service providers
Shifting Expectations with Service Providers

Challenges:

  • Service plan goals may be broader in coordinated case plans
  • Gaining service provider agreement to serve this linked population & meet dual goals.

How have you addressed these challenges? What’s worked?What lessons have you learned?

slide38

Follow Up: we’ll email with…

  • Copy of this PowerPoint
  • Updated Linkages Coordinators Directory
  • Webinar Schedule 2012

Next Webinar

  • November 6 – Data Management
  • Cathy Murnighan will send registration link

Questions?

danna.fabella@cfpic.org