My Contractor Disappeared

1. My Contractor Disappeared! What to Do When Your Roofing Project is Left Unfinished Few things are more stressful for a homeowner than starting a roofing project—only to have the contractor vanish mid-job. Whether your roof is partially torn off, exposed to the elements, or riddled with incomplete work, you’re left vulnerable to leaks, property damage, and financial losses. Sadly, this scenario happens more often than it should. If your roofer walked away from the job without notice, don’t panic. In this guide, we’ll walk you through how to protect yourself, what legal steps to take, and how to find trusted Roofing Contractors in Naperville who will actually finish the job right. Why Do Roofing Contractors Disappear? While some contractors may ghost clients due to poor business practices, others vanish because of: ● Overbooking and lack of crew availability

2. ● Financial mismanagement or bankruptcy ● Lack of permits or failed inspections ● Disputes or misunderstandings with the client ● Unlicensed operations or lack of proper insurance Regardless of the reason, disappearing mid-project is unprofessional—and unacceptable. Step-by-Step: What to Do If Your Roofer Walks Off the Job 1. Review Your Contract Start by checking what was agreed upon: ● Payment terms ● Project scope and timeline ● Warranty details ● Termination clauses This document will be key for resolving disputes or filing claims. 2. Document Everything Take photos of the unfinished work, materials left behind, exposed areas, and any related damage. Keep a record of missed appointments, emails, texts, and voicemails. 3. Stop Further Payments If you’ve made a partial payment, do not continue paying. If you paid via credit card, contact your provider to dispute the transaction if no services were delivered. 4. Attempt to Contact the Contractor

3. Give them a final chance to respond in writing. If you don’t hear back, proceed with legal or professional alternatives. 5. Report the Contractor You can file complaints with: ● The Better Business Bureau (BBB) ● The Illinois Attorney General’s Consumer Protection Division ● Your local licensing authority or building department This helps prevent the same from happening to other homeowners. How to Restart and Finish the Roofing Project Hiring a reputable roofing contractor to assess the damage and resume the work is your next priority. Look for Roofing Contractors in Naperville who are: ✅ Fully licensed and insured ✅ Willing to inspect and repair existing work ✅ Transparent with timelines and pricing ✅ Backed by strong local reviews and referrals They can determine whether the prior work is salvageable or needs to be redone entirely. Red Flags to Avoid in Future Roofing Projects To prevent this nightmare again, avoid roofers who: ? Demand full payment upfront ? Avoid written contracts or vague estimates ? Lack licenses, insurance, or local references ? Rush you into decisions or offer “limited time” pricing ? Don’t pull permits or won’t show proof of compliance Reputable contractors don’t disappear—they communicate, show up, and stand behind their work.

4. Why Berg Home Improvements Is Different At Berg Home Improvements, we’ve built our reputation as one of the most trusted Roofing Contractors in Naperville by doing the opposite of disappearing. We: ● Provide detailed contracts and transparent pricing ● Show up when we say we will ● Carry full licensing and insurance ● Guarantee workmanship and cleanup ● Communicate with homeowners every step of the way Being left with a half-finished roof is frustrating, stressful, and potentially costly—but you don’t have to face it alone. With the right documentation, a plan of action, and help from a trusted roofing company, you can restore your roof—and your peace of mind. Don’t let one bad contractor ruin your home project. Contact reliable Roofing Contractors in Naperville who show up, follow through, and finish strong.