Widget What? Implementing Reliable Instant Messaging at Your Library Karen McCoy, MLIS Adult Services Librarian Farmington Public Library, NM What this workshop will hopefully help you avoid: Instant Messaging: What does it mean for my library?
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Karen McCoy, MLIS
Adult Services Librarian
Farmington Public Library, NM
“Online real-time chat reference services have become increasingly prevalent in many types and sizes of libraries” (1).
“Because no IM technology standard has been approved by all the major players, IM has long been problematic to libraries… but newer IM products can help resolve these dilemmas.” (2).
…and we’ve barely scratched the surface!
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