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Executive Overview. Incorporated in June 1999 Two Core Product Areas Investigative Services Litigation Support / Records Acquisition

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slide2

Executive Overview

  • Incorporated in June 1999
  • Two Core Product AreasInvestigative Services Litigation Support / Records Acquisition
  • Regional Coverage100 Employees PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC East Coast and Midwest through strategic partnerships
executive overview

Executive Overview

Executive Overview

Diverse Experience of Ownership

Carolyn Langenohl

  • 20 years experience in the claims industry
  • Litigation Manager, State Farm
  • Director of Operations – Litigation Solutions

Steve Mazefsky

  • 17 years experience in the claim industry
  • Regional Sales Manager or Vice President -

Sales Client Relations

  • Director of Business Development – Litigation Solutions
slide4

Staff Experience

  • College Educated, Law Enforcement,

Military Backgrounds

  • Prior Experience
  • LSI Training Program:
    • Equipment
    • Set up
    • Pre-Texting
    • Mobile Surveillance
    • Report Writing
slide5

Surveillance

15 Day Turnaround Time

Eastern United States Coverage

Pre Surveillance Investigations

slide6

Claims Investigations

Asset Investigations

Public Records/Documents Requisition

Recorded Statements

Accident Scene Inspections

Alive and Well Checks

Activity Checks

slide7

Background Investigations

Database Background

Courthouse Check

Criminal History

Civil History

why lsi
Why LSI?

Why

Litigation Solutions?

slide9

Diverse Experience of

Ownership / Management

  • Ownership with Extensive Claims and Carrier Service Experience
  • Team of Account Executives, Operational and Administrative Support with Extensive Industry Experience
slide10

Service

  • Strong Regional Coverage
  • Ease of Use
    • GPS Tracking
    • Local presence
    • Available centralized intake
    • On-line capabilities
    • 24/7 Service
    • 100% Satisfaction Guarantee
    • Program Compliant
    • Vendor Management Program
slide11

Quality Assurance

Concurrent

Pre Set Daily Check in Times

End of Day Review

Customer Link

Daily review by QC Specialist & Supervisor

Prospective

Detailed Intake

Databases / DMV

Insured Contact

Rehab Contact

Internet Research

slide12

Quality Assurance

  • Retrospective
  • 50% of all Cases reviewed by ownership
  • Available Stewardship reports
  • Monthly Staff Evaluations
  • On-line Management Reporting
slide13

Technology

  • State of the Art Field Equipment
    • Body cams, Time lapse equipment, long distance capabilities
  • Video Snippets as part of the update
    • Quick access to visual evidence
  • Customer Link
    • Quality Assurance and Time Savings
  • GPS Tracking
    • Know where our staff is at all times – no “Ghosting”
slide14

GPS Tracking

Employees simply carry their GPS-enabled mobile phone with them throughout their regular activities and their location is automatically tracked and recorded.

slide24
Marketing advantages for client acquisition and retention
  • Increased results in the utilization of surveillance
  • Consistent protocols to evaluate vendor/claims handler results
  • Reduction in claims exposure
  • Reduce risk involved with the use of this service
  • Increased Return on Investment
  • Management of vendor process without the cost
  • Minimal expense
slide25

Vendor Management Panel Benefits

Consistent Rate Structure

Customizes Vendor Panel

Vendor Verification

  • Licenses
  • Insurance

Centralized Management Structure

  • Intake
  • Communication
  • Reporting
  • Invoicing
  • Vendor Trends
  • Staff Trends

Vendor Panel Benefits

  • Decrease in Marketing Expense
  • Volume Increase