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QCC Case Study. In Japan. Theme : Reduction of business use telephone charges Reason for selecting the theme Company policy : “Promote cost reduction campaign with united efforts of the whole company”. Understanding the actual situation and setting the goal. C H A R G E S.

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Presentation Transcript
slide4
Theme :

Reduction of business use telephone charges

  • Reason for selecting the theme

Company policy :

“Promote cost reduction campaign with united efforts of the whole company”

slide5
Understanding the actual situation and setting the goal

C

H

A

R

G

E

S

Reduction by 5 % (100,000 yen) of 2 million yen / month

250

200

150

100

50

0

1980

1981

Transition of business use telephone charges

slide7
Extraction of problem and analysis of causes

1- Extraction of problems

2-Problems sorted out from the cause and effect diagram

Long phone in time 5

Not at work place 2

Consciousness 2

Absence 1

Problems attributable to applicant

3- Investigate the duration and charge for calls

study of measures ideas put forth by brainstorming
Study of measuresIdeas put forth by brainstorming
  • Ask for ideas of slogans and posters
  • Put up posters, wear ribbons, attach stickers
  • Appeal by in-house broadcast
  • Present sandglasses
  • Advise time during phone conversation
  • Set a target for each manager and perform strict control
  • Write letters to the persons who needs special attention
  • Automatically cut a call in 3 minute
slide10

No Good Ideas

Jogging pace setter

Put it into practice involving the boss

points of telephone answering
Points of Telephone Answering
  • Always quick, accurate and kind response
  • Concise and polite language
  • Your attitude is expressed in your voice Telephone Answering is a window for the company
slide12

Transition of telephone charges

Results

C

H

A

R

G

E

S

250

2.15 million yen /month

200

150

100

1.67 million yen /month

50

0

1981

1982

22.3 % reduction of charges against the target of 5% reduction

time of blooming
Time of blooming
  • Old members give way to new members
  • New operators work hard
  • First presentation at an outside conference

a- QC News

b- Hello Circle

c- Blooming QC Circles

slide14
Satisfaction
  • Telephone Answering Competition
  • Reduction of Telephone Charges
case study
Case Study

inEgYpt

slide16
There was a free open discussion between the operators and the engineers included the following:
  • Safety
  • Machine breakdown
  • General problems
slide17

(1)Safety

A- work place is narrow for all machines and operators

B- The cloths and gloves they wear are worn out

C- There is no extraction on the top of the table to extract the vapor and the smoke

D- Manual move of the moulds

E- The light is not enough and the machines are noisy

(2)Breakdown of machine

A- There is no maintenance of the machine in order to decrease the stoppage time

slide18
(3)General problems

A- Low salary

B- There is no standard quality for the moulds

C- There is a shortage in the number of moulds and the Teflon hammers

D- There is no inspection on the part of the quality control department for the required specification

E- The perform machines are not at the same standard , one machine slow while the other is very fast

F- The iron is not enough

G- Unfriendly way of treating the operators

slide19
after this discussion they chose a theme to start working on it in order to solve it

The chosen theme was

Difficulty in Extracting the Moulds

slide20
Why ?
  • It takes more efforts
  • Wastes the time
  • Gets out more scraps
  • Results in more loss of the tools
slide21
Operators New Ideas

The use of another automated way to extract the piece out of the mould without using the Teflon hammer.

The preheat of the mould in order to decrease the set up time.

Digital balance to weigh the material before the cold pressing because the calibration of the balance is not accurate.

Automated movement of the moulds after being pressed in order to decrease the waste time between the difference processes.

Mobile operator to cover the absence of any other operators.

slide22

No Detailed description for operation

Method

Manual

Difficulty in extracting the moulds

Skill

Concentration

Training

Effort

MAN

Diversity in moulds kind and volume

slide23

Material

Tools are not available

Tools high consumption

Mould maintenance

Difficulty in extracting the moulds

one of materials is hard to be extracted